18 of 18 Permanent Service Delivery Jobs in the East of England

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead … effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery ...

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to Kerridge, SAP, Oracle … applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery … services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What youll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. Youll be part of a team of Service ...

responsibility for its IT services and support the next phase of digital and operational change.The role will focus on strengthening day-to-day IT service delivery, improving core IT service foundations, and acting as the main point of contact between the UK business, group IT teams … scope to influence structure, priorities, and team growth. Key areas of responsibility: Overall ownership of IT services and support within the UK Improving IT service delivery, processes, and controls Managing third-party IT providers and key suppliers Working closely with senior stakeholders on technology and change initiatives Supporting ...

operations and reporting needs. Ensure effective integration between ERP and other enterprise systems. Oversee hardware and software lifecycle management, licensing, upgrades and capital expenditures. Service Delivery & Support Lead the business unit's internal help desk and technical support teams, ensuring timely, professional, and effective customer service. Establish … monitor key performance indicators (KPIs) and service-level agreements (SLAs) for IT support. Implement ITIL or similar frameworks to standardize support and service delivery processes across sites. Cybersecurity & Risk Management Ensure compliance with corporate cybersecurity policies and external regulatory requirements by working in tandem with the Head ...

your expertise through continuous learning in a global environment. The Role As an IAM (SailPoint & CyberArk) Technical Lead, you will lead the design and delivery of secure, scalable identity and access management solutions that align with enterprise security strategies and regulatory requirements. You will set technical direction by defining … integration across diverse platforms. Acting as the key liaison for IAM and security operations, you will translate business objectives into robust technical architectures, oversee service performance, and drive continuous improvement. Your role will involve coordinating global teams and vendors, managing governance and compliance reporting, and ensuring operational readiness ...

scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable … empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing ...

scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable … empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing ...

scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable … empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing ...

Knowledge/Continuous Service Improvement Manager Location: Huntingdon, UK Clearance Level: High 'DV Vetting' UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. … meeting to gather, prioritise, review and coordinate CSI activities. Manage the CSI Register, ensuring proposals are recorded and managed through to completion. Work with service owners, Service Delivery Managers (SDMs) and process managers to capture and progress improvement opportunities. Key Competencies: Communication Verbal, written (including technical documentation ...

Customer Service Executive - Peterborough - 27/31k + Benefits ALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough. The Customer Service Exec/Client Success Executive plays a key role … ensuring exceptional client experience and satisfaction. This role involves reviewing service performance, generating insightful reports, and proactively managing client needs across tickets, projects, and internal tasks. It will also involve acting as an escalation point and therefore require strong communication skills, attention to detail, and a proactive approach ...

/ITSM best practice into proposals. Key Responsibilities: Develop clear, compelling bid responses aligned with client requirements and industry best practice. Collaborate with SMEs, service architects, and delivery teams to translate complex technical concepts into client‐friendly language. Participate in bid reviews and contribute to win strategies. Ensure … proposals meet governance standards and contractual requirements. Incorporate ITIL/ITSM principles into service descriptions and operating models. Experience & Skills: Proven experience as a Bid Writer or Proposal Specialist within IT Managed Services. Strong knowledge of ITSM frameworks and ITIL principles. Excellent written and verbal communication skills. Familiarity with ...

Company. The role is Remote based working mainly from home, but will be visiting Customer sites around The Chelmsford, Essex areas. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment … with client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping ...

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree, on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction … achieved. This is a hands-on role that covers operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities: Generate both simple and complex quotations for existing clients Oversee onboarding of new customers, managing the transition from sales handover ...

site based Backup/Storage Engineer, you will be responsible for the proactive and reactive maintenance and management of the backup infrastructure ensuring service levels are maintained and that the backup infrastructure is robust and available. The role will require a strong work ethic and a flexible, pragmatic approach … platforms. Investigate and resolve backup failures and issues. Production and review of daily reports and addressing backup failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform Root Cause ...

candidate will be relatively local to the office. Duties : Strong client manager/client success experience Ability to ensure the best in terms of service delivery A proven track record of Account Management Excellent interpersonal skills Ability to build strong relationships with clients/Retention of business Proven ...

KPIs and compliance documentation (including FOI, ERIC returns, CAS alerts). Ensure all BEM operational processes and data systems support safe, efficient and compliant service delivery. Plan and programme PPM and reactive maintenance tasks, ensuring appropriate risk prioritisation. Provide specialist advice on building engineering systems across a large, complex ...

Help Desk Administrator. This role will be the first point of contact for clients and internal teams, managing calls and emails regarding waste-management service requests. Youll dispatch field teams as needed, log jobs, track progress, and maintain accurate records to ensure timely, compliant service delivery. Key Responsibilities … Receive and log incoming enquiries and service requests (e.g., septic-tank emptying, drain unblocking, tanker bookings, flood-response calls) via phone or email. Assign jobs to field teams/operators, ensuring details are clear and accurate. Monitor job progress, track outstanding work, follow up on deadlines, and update clients ...