1 to 25 of 45 Permanent Service Delivery Jobs in the East of England

Senior Service Delivery Manager Hybrid – King’s Lynn (2 days per week) £45,000 – £55,000 + benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

Service Delivery Manager Peterborough – Permanent – Hybrid £65,000 - £70,000 VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from … ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager ...

Service Delivery Coordinator Salary: £33,000 - £37,000 Location: Hybrid (UK-based with travel required) We are working with a fast-growing Managed Service Provider that delivers cutting-edge IT services, business communications, and cyber security solutions to organisations across the UK and internationally. Due to continued … growth, our client is looking to appoint a Service Delivery Coordinator to take ownership of provisioning, project coordination, and service delivery operations. This is a pivotal role, working closely with the Head of Technical to ensure seamless onboarding, delivery, and offboarding of client services. ...

contribute to meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service Delivery Manager (SDM) you will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards. ...

receive the tools they need to succeed in an increasingly technology-driven environment. Role Description This is a full-time hybrid role for a Service Delivery Specialist based in Harlow, Essex ,with flexibility to work remotely. Responsibilities include managing service delivery processes, monitoring performance, ensuring customer … technical teams. The role also involves active problem-solving, maintaining communication with stakeholders, and ensuring seamless integration and execution of services. Qualifications Proficiency in Service Delivery Management and Service Delivery processes Strong Analytical Skills to assess and solve complex issues effectively Commitment to maintaining high levels ...

HIRING: SC Cleared Service Delivery Engineer (SDE) | Outside IR35 | Remote/Cambridgeshire | Urgent * Contract * SC Cleared Service Delivery Engineer * £505 OutsideIR35 * Remote | Initial 2 weeks onsite We are looking for an experienced SC Cleared Service Delivery Engineer to join a fast paced managed services … looking for a role that combines technical ownership, a chance to improve customer environments and the chance to ensure the reliable delivery of IT services to customers, then this could be a brilliant role for you! Drop me your CV and contact number to £505 a day | OutsideIR35 | Please ...

HIRING: SC Cleared Service Delivery Engineer (SDE) | Outside IR35 | Remote/Cambridgeshire | Urgent Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. * Contract * SC Cleared Service Delivery Engineer * £505 OutsideIR35 * Remote | Initial 2 weeks onsite … looking for an experienced SC Cleared Service Delivery Engineer to join a fast paced managed services environment on an initial 3 month Outside IR35 contract, with strong potential for extension. This role is primarily remote, with an initial onboarding period onsite in Cambridgeshire for the first 2 weeks ...

HIRING: SC Cleared Service Delivery Engineer (SDE) Outside IR35 Remote/Cambridgeshire Urgent Contract SC Cleared Service Delivery Engineer £505 OutsideIR35 Remote Initial 2 weeks onsite We are looking for an experienced SC Cleared Service Delivery Engineer to join a fast paced managed services ...

HIRING: SC Cleared Service Delivery Engineer (SDE) | Outside IR35 | Remote/Cambridgeshire | Urgent Learn more about the general tasks related to this opportunity below, as well as required skills. * Contract * SC Cleared Service Delivery Engineer * £505 OutsideIR35 * Remote | Initial 2 weeks onsite We are looking … experienced SC Cleared Service Delivery Engineer to join a fast paced managed services environment on an initial xkybehq 3 month Outside IR35 contract, with strong potential for exte Please click on the apply button to read the full job description ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology … systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL … practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments. • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models. • Proven ability to build trusted customer relationships ...

systems. Additionally, you will oversee the provision of Business Intelligence, Digital Health and technical support by ICT staff to colleagues embracing a customer focused service delivery model. You will also lead on our ICT & Digital Health Strategy, developing ICT policies, budgets and projects that identify opportunities to improve … services to the organisation including first class support and operation of all ICT related services and management of the ICT operational team within agreed service level agreements. The suitable post holder will be expected to deliver effective ICT, Business Intelligence and Digital Health services to the organisation and other ...

join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers … ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals ...

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery … client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle ...

summary Applications are invited for the post of Deputy Operations Manager, to deputise for the Service Delivery Operations Manager as required, supporting them in providing strategic leadership for the Trust with regards to Estates IT provision. Main duties of the job Based in the Unified Communications department … reporting to the Service Delivery Operations Manager, you will be responsible for the delivery of operational IT project and programme services, including all aspects of people, enterprise system, information, project and budgetary management. You will have demonstrable experience of providing senior leadership within a technical environment ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field … ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL ...

Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal … Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role ...

services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor … realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success ...

products. Define pricing models, SLAs, and commercial frameworks for products and IP. Establish clear product lifecycle management from discovery through to optimisation. Lead the delivery of digital products, service capabilities, and vendor‐integrated solutions with a strong customer focus. Champion agile delivery, including backlog management and sprint … managed services and strategic vendor ecosystems (Cisco, Fortinet, Palo Alto, VMware, Dell, Microsoft Azure, HPE) Expertise in product lifecycle management, roadmap planning, and agile delivery Experience building or scaling platform‐based product capabilities, ideally involving vendor integration Demonstrated ability to deliver both strategic roadmaps and hands‐on tactical execution ...

Your new company This company is a specialist managed IT service provider offering secure, compliant, and scalable technology solutions - with a strong focus on cybersecurity, cloud infrastructure, and regulated environments. Your new role Dependable 2nd Line IT Support Engineer with strong experience supporting the Windows stack, including Windows … client sites when required, and ensure stable, secure, and high-performing Windows environments. Key Responsibilities Technical Support & Troubleshooting Handle 2nd line escalations from the service desk, diagnosing and resolving complex hardware, software, and network issues. Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. Troubleshoot Windows 10/ ...

About the Team In service of its world-leading life sciences services, training, and research, the Applications team within ITS operates a substantial platform based on circa 120 Kubernetes clusters, combining a large VMware on-premises estate with a growing presence in public cloud. The Platform Coordinator will oversee … full spectrum of platform operations, spanning both on-premises user application platforms and public cloud services. This role ensures the seamless delivery, support, and evolution of platforms used by developers, bioinformaticians, and learners across EMBL-EBI, contributing directly to the success of EMBL-EBIs training mission. The role requires ...

systems, ensuring they operate reliably and effectively to meet the needs of the organisation. Working collaboratively with colleagues across the Digital Services such as Service Desk, Field Support and Systems teams, the post holder will contribute to the delivery of high-quality digital services. Main duties … post holder will actively participate in Digital Services projects, requiring strong organisational skills, initiative, and effective communication. A commitment to teamwork and continuous service improvement is essential, as the role directly supports the Trusts goal of providing robust, high-performing digital systems that enable excellent service delivery ...

threat monitoring • Assist in maintaining compliance with standards such as ISO 27001 and Cyber Essentials • Support identity security, conditional access, and endpoint protection Service Delivery & Support • Provide 2nd/3rd line support for infrastructure and cloud-related incidents • Work closely with the Service Desk to resolve escalations … Maintain documentation, runbooks, and knowledge articles • Support SLAs, KPIs, and service reporting Projects & Continuous Improvement • Deliver infrastructure and cloud projects (migrations, upgrades, modernisation) • Support adoption of cloud-first and automation strategies • Identify opportunities to improve performance, resilience, and cost efficiency • Contribute to IT roadmaps and technical standards Person Specification ...

Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner … Excel (or equivalent experience) Desirable oEpic certified in at least one application oPRINCE/MSP or other project management qualification Experience Essential oDesign and delivery of workflows/processes in a clinical environment oExperience of delivery of benefits from the implementation of technology/services oExperience of working ...

Company VMhosts is a successful Managed Service Provider delivering comprehensive IT solutions to a diverse range of clients across the UK. Services Include: · Fully managed IT support/service desk · Cyber security services · SDM, PM, vCIO and TAM services · Consultancy · Private cloud hosting · Backup as a Service · Disaster Recovery as a Service · Supply of IT hardware · Software and licencing Overview of the Role The role is a customer facing position accountable for the complete ownership of VMhosts customer accounts. Acting as the primary point of contact and ensuring strong relationships, successful outcomes, and long-term ...