St Albans, Hertfordshire, United Kingdom Hybrid / WFH Options
Allstaff
We have an exciting opportunity for an IT ServiceDeskAnalyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary … of the IT ServiceDeskAnalyst role Salary: £30,000 - £35.000 doe Location: St Albans - Hybrid 3 days in office with travel to other offices across South East Type of Contract: Permanent Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am … 00pm Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK More ❯
2nd Line ServiceDeskAnalyst – Huntingdon Contract Personnel are looking for an experienced 2nd Line ServiceDeskAnalyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer … service at all times. Guide and support 1st Line ServiceDesk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA’s, keeping … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line ServiceDesk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and More ❯
2nd Line ServiceDeskAnalyst Huntingdon Contract Personnel are looking for an experienced 2nd Line ServiceDeskAnalyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer … service at all times. Guide and support 1st Line ServiceDesk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line ServiceDesk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and More ❯
Job Summary: The IT ServiceDeskAnalyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. … Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate in More ❯
Job Summary: The IT ServiceDeskAnalyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. … Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate in More ❯
ServiceDeskAnalyst - Bedford Full Time Hybrid Salary - £38,000 Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies. Ensure support provided meets all defined service level agreements. … Manage and Support Provision of user, software and asset lifecycle management. Ensure resources are utilised effectively and ensure a quality service is delivered with best value for Council and customers. Progress of Incidents, Requests and changes against Key Performance Indicators (KPI). Ensure support provided meets all defined service level agreements. Project manage, under supervision of the ServiceDesk Lead, relevant projects with a hands-on approach, Ensuring that all interactions with users of the service are handled in an efficient and courteous manner. Support provided is of a professional standard ensuring that high levels More ❯
ServiceDeskAnalyst - Bedford Full Time Hybrid Salary - £38,000 Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies. Ensure support provided meets all defined service level agreements. … Manage and Support Provision of user, software and asset lifecycle management. Ensure resources are utilised effectively and ensure a quality service is delivered with best value for Council and customers. Progress of Incidents, Requests and changes against Key Performance Indicators (KPI). Ensure support provided meets all defined service level agreements. Project manage, under supervision of the ServiceDesk Lead, relevant projects with a hands-on approach, Ensuring that all interactions with users of the service are handled in an efficient and courteous manner. Support provided is of a professional standard ensuring that high levels More ❯
2nd Line ServiceDeskAnalyst Location: St Ives, Cambridgeshire Hours: Monday – Friday 8:00am – 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x … death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients’ needs … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯
2nd Line ServiceDeskAnalyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x … death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯
Support Coordinator - Hybrid - Cambridge - £30,000 My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office. More ❯
