1 to 25 of 35 Permanent Service Management Jobs in the East of England

will initially report directly to the Managing Director. The successful candidate will build and lead a multi-disciplinary technical services organisation covering IT Service Management (ITSM), solution architecture, systems integration, software, internal IT, and productised services The Benefits Package: Clear progression path towards a more roles as skills … Depending on background Mon Fri 9:00am 17:30pm with flexible working and 1 day WFH if needed Responsibilities: Leadership & Service Organisation Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services. Define clear service lines ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation … capabilities as a strategic extension of their IT operations. You’ll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We're looking for an IT Service Platform Administrator, responsible for the configuration, optimisation, and administration of the organisation's IT Service Management (ITSM) platform. With experience configuring workflows … automations, forms, and user interfaces within an ITSM tool and the ability to translate service management requirements into platform configuration, you'll ensure the platform effectively supports core IT service processes such as incident, request, change, problem, and service catalogue management. Working closely with the Service ...

contribute to meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service … will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards. IT Service Delivery Manager (SDM): Duties ...

Role: Head of Infrastructure and Service Salary: Competitive Location: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow) Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an exciting period … transformation. The role will report to the Chief Technology Officer and will take full responsibility for the organisations infrastructure estate, modern workplace and IT service provision. The organisation will be migrating their core operations to the cloud in the next 12 months and the team you will be responsible ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field support … ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL ...

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery … applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management ...

experienced IT Project Manager to join us at a key moment of growth. Youll start by delivering impactful internal projects within our Service Management team, while supporting newly won work. As fresh Defence programmes come online, youll step in from the very beginning, becoming … major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. If you want to take ownership, drive meaningful change, and grow into a trusted expert, this ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building … across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

Service Delivery Manager Location: Watford (Hybrid: 3 days office/2 days WFH) Salary: Up to £80,000 + bonus Benefits: Private healthcare, £500 monthly car allowance Hours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Delivery Manager to take ownership … service delivery across their front office environment. This is a key leadership role responsible for ensuring services consistently deliver business value, operate efficiently, and meet the needs of a fast-paced organisation. You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced model ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager ...

systems. Additionally, you will oversee the provision of Business Intelligence, Digital Health and technical support by ICT staff to colleagues embracing a customer focused service delivery model. You will also lead on our ICT & Digital Health Strategy, developing ICT policies, budgets and projects that identify opportunities to improve services … managing our wide-ranging ICT, Business Intelligence and Digital Health services. You will lead, coach and inspire the teams in all aspects of line management responsibility as well as the development of policy and practice to support your colleagues, patients and a range of key stakeholders. Depending on experience ...

Service Manager Location: Watford (Hybrid: 3 days office/2 days WFH) Salary: Up to £80,000 + bonus Benefits: Private healthcare, £500/month car allowance Hours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Manager to take ownership … service delivery across core infrastructure and enterprise technology platforms. This role is critical to ensuring the stability, performance, and scalability of foundational IT services that underpin the entire business. Operating in a multi-vendor, outsourced environment , you will drive service excellence, governance, and continual improvement across hosting, networks ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across … foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational support ...

Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal … Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role ...

This role is offered on a 6 month fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

doing? This role is offered on a fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

nights (4 days on, 4 days off, 4 nights on, 4 days off, repeat) In this role, and within our 24/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll … coaching to 1st line teams to boost first-line resolution. Alongside this, youll carry out root cause analysis on recurring issues and contribute to service improvement initiatives. Collaboration is keyyoull work closely with engineers and approved third-party contractors while ensuring compliance with access and safety protocols. What youll ...

About the Team In service of its world-leading life sciences services, training, and research, the Applications team within ITS operates a substantial platform based on circa 120 Kubernetes clusters, combining a large VMware on-premises estate with a growing presence in public cloud. The Platform Coordinator will oversee … developers, bioinformaticians, and learners across EMBL-EBI, contributing directly to the success of EMBL-EBIs training mission. The role requires strong technical leadership, stakeholder management, and a holistic view of platform operations to ensure efficiency, cost control, and high service quality across all environments. In addition, the Platform ...

Service Desk Engineer St Neots (PE19) Perm Full-Time on site Salary £28,000 to £33,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical & Dental Insurance … Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional development support Annual Wellness Allowance At MASS, service excellence is central to our mission. We deliver dependable, high-quality services that support national security, drive efficiency, and continuously evolve, fostering innovation ...

Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners, and operational leads? If so then this could be the opportunity … looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design ...

services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor … realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic ...

operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk/Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient … service operations. What Makes a Great Grayce Analyst Academic Background A minimum 2:1 degree Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g. ...

across multiple sectors, including highly regulated industries such as Government, Defence, and Financial Services. With a strong commitment to CREST standards and ITIL-aligned service delivery, they are investing heavily in growing their Security Operations capability and are looking for an experienced SOC Manager to lead from the front … Work within a collaborative leadership team that values your expertise WHAT YOU'LL DO As SOC Manager, you will carry full operational responsibility for service delivery, performance, and continuous improvement. Leadership & Team Development Lead, mentor, and develop a team of SOC Analysts and Incident Responders Conduct regular performance reviews ...