6 of 6 Permanent Support Analyst Jobs in the East of England

Junior Customer Support Analyst Location: Office based (option for hybrid once full training completed), Bishop's Stortford, CM22 Salary: £25,000-£27,000 per annum, DOE + Benefits Contract: Full Time, Permanent (35 hours/week) Benefits: 25 days holiday + bank holidays People's pension scheme Casual dress code Free onsite parking, including EV charging About Us … HD Clinical became part of the Nexus Group (a European-based healthcare software organisation) in 2024 significantly extending our software range and potential customer base Role Overview: The Customer Support Team provides direct contact and support to our wide range of customers, mostly within the NHS. You will use your specialist knowledge of the Company's applications and … software development team, product specialists and account managers to ensure customer issues are followed through to resolution. Main Duties & Responsibilities: Analyse, identify and resolve application issues. Provide remote technical support to our customer base this could be via email, telephone or video call Accurately maintaining ticketing system (Zendesk) to ensure clear audit trail Working as part of a customer More ❯

An exciting and growing company based in Colchester is looking to appoint an experienced ERP Application Support Analyst to join its expanding IT team. This is a fantastic opportunity to join a forward-thinking business offering a flexible hybrid working model, with two days per week working from home. The successful candidate will support and develop ERP … systems across the group, working on a range of impactful projects that improve business processes and drive operational efficiency. Key Responsibilities: Provide support and development for the business's ERP systems Collaborate with users to solve business problems and drive improvements Gather and document business requirements, translating them into specifications, test plans, and procedures Design and maintain BI reporting … BI, etc. Ensure ERP security and user profiles are kept up to date Perform Oracle and SQL database administration, including background jobs, releases, and restores Deliver helpful, customer-focused support to end-users Stay up to date with ERP developments to ensure the business gains maximum ROI Encourage simplification, standardisation, and innovation across ERP platforms Required Skills & Experience: Solid More ❯

Devonshire Hayes have partnered with a fantastic organisation to help them secure a Application Support Analyst with Microsoft Business Central to join their team. You will be tasked with the following, Knowledge of system design, development, implementation, and user support principles and practices. Knowledge of reporting platforms and database management Knowledge of database platforms (Microsoft SQL, MySQL More ❯

I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software … and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and … the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support More ❯

I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software … and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and … the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support More ❯

I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business. You'll work as part of a business support team to provide day-to-day user support for various software … and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and … the roll-out of a new software or upgrade, and will have the opportunity to lead on these too. If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit! Requirements: Prior experience in a helpdesk, systems or IT support More ❯