11 of 11 Permanent Support Analyst Jobs in the East of England

A client of ours in the Clacton-on-Sea area are recruiting an IT & Systems Support Analyst to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm (37.5 hours) and paying £26,000 - £29,000 per annum depending on experience. Key Duties include but are not limited to: Maintain data integrity through … and access. Configure and set up user workstations. Manage internal networks, cloud services and ensure optimal performance of hosting performance. Track IT assets and software licenses. Provide daily technical support and system maintenance. Attend department meetings to share updates on system performance and technical needs. Create and maintain dashboards, charts, and reports to track KPIs, performance and service metrics. … and internal tools to identify trends and opportunities. Assist in the automation of data collection and reporting processes Assist department heads in understanding data requirements and create reports to support business goals Contribute to developing data standards, templates, and tracking methods to strengthen a data-driven culture. Analyse recurring technical issues to identify root cause. Assist with system development. More ❯

IT Support - 1st/2nd Line - Cambridge - Professional Services - Multi-site - 30,000 plus excellent benefits - On-site Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? Our client, a leading professional services firm, is seeking a proactive and hands-on IT Support Analyst to join their team in Cambridge. In this … role, youll be the go-to support analyst for everything from hardware maintenance and software support to troubleshooting and user assistance. Youll support colleagues across several UK offices with occasional travel required. Every day brings fresh challenges, so if you enjoy variety, collaboration, and helping others overcome technical hurdles, this is a fantastic opportunity. Were looking … needed, and handling service desk tickets. Youll also play a key role in supporting infrastructure, networks, and telephony, assisting with Microsoft Office and CRM systems, and ensuring seamless AV support for meetings. This is a great opportunity for someone whos both technically capable and people-focusedsomeone who takes pride in problem-solving, enjoys sharing knowledge with colleagues, and is More ❯

IT Support - 1st/2nd Line - Cambridge - Professional Services - Multi-site - £30,000 plus excellent benefits - On-site Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? Our client, a leading professional services firm, is seeking a proactive and hands-on IT Support Analyst to join their team in Cambridge. In this … role, you’ll be the go-to support analyst for everything from hardware maintenance and software support to troubleshooting and user assistance. You’ll support colleagues across several UK offices with occasional travel required. Every day brings fresh challenges, so if you enjoy variety, collaboration, and helping others overcome technical hurdles, this is a fantastic opportunity. … and handling service desk tickets. You’ll also play a key role in supporting infrastructure, networks, and telephony, assisting with Microsoft Office and CRM systems, and ensuring seamless AV support for meetings. This is a great opportunity for someone who’s both technically capable and people-focused—someone who takes pride in problem-solving, enjoys sharing knowledge with colleagues More ❯

Job Title : ERP Software Support Analyst. Location : Bury St Edmunds. Contract : Permanent. Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a software support analyst to join our clients ERP support team, based in Bury St Edmunds. This is a fantastic opportunity to join a supportive, forward-thinking business … where you'll be the first point of contact for their customers IT queries. Working within a team of Support Analysts you will ideally have a lean/preference supporting the financial modules, so prior experience supporting financial application related to purchase ledger or accounts is preferable, The role comes with the option to work onsite in their office … full time as well as hybrid or remote options. Key responsibilities First point of contact for customer support needs. Diagnose and resolves line support issues across the companies ERP software with a lean-to finance/financial application support Deliver excellent customer service, including the ability to speak comfortably on the phone to a range of customers. More ❯

Job Title : ERP Software Support Analyst. Location : Bury St Edmunds. Contract : Permanent. Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a software support analyst to join our clients ERP support team, based in Bury St Edmunds. This is a fantastic opportunity to join a supportive, forward-thinking business … where you'll be the first point of contact for their customers IT queries. Working within a team of Support Analysts you will ideally have a lean/preference supporting the financial modules, so prior experience supporting financial application related to purchase ledger or accounts is preferable, The role comes with the option to work onsite in their office … full time as well as hybrid or remote options. Key responsibilities First point of contact for customer support needs. Diagnose and resolves line support issues across the companies ERP software with a lean-to finance/financial application support Deliver excellent customer service, including the ability to speak comfortably on the phone to a range of customers. More ❯

Were seeking an IT Support Analyst to deliver comprehensive on-site and remote technical support for a leading professional services firm. Based in Cambridge, this role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain IT … infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support and maintain core … laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and meeting room technology. Support senior IT management with system changes, cabling, and equipment setup. Participate in the out-of-hours support rota (approximately one week in six). About You Youll bring More ❯

Problem Analyst/3rd Line Application Support Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will … help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Here at Optum, were transforming how patients access healthcare. As a Problem Analyst (full-time, remote or hybrid from Leeds or Watford), youll play a key role in our technical support teaminvestigating complex issues, identifying root causes, and collaborating with development … teams to deliver permanent solutions that improve patient care. What youll do: As a Problem Analyst, youll play a vital role in our technical support team, acting as a key escalation point for complex issues and driving long-term solutions that improve patient care. Youll work proactively to identify recurring problems, analyse trends, and collaborate with development teams More ❯

to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a Support Analyst to join our Client Support team, working with global insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and … business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse support data, track trends, and More ❯

We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks … off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the … efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments More ❯

IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical issues efficiently … and effectively. You’ll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation … and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the More ❯

house based in Bury St Edmunds providing ERP solutions to a number of market sectors. We are looking to expand our team and continue to provide a first-class support service to both existing and new customers. This role as a member of our Support Team would predominately be focused on our financial modules within the ERP system. … Therefore, we would require a candidate who can demonstrate a strong finance support background and possess IT skills. We can offer a hybrid (1 day minimum in the office) working model with a standard working week of 37 hours. We are looking for a proactive, self-learner with good communication skills with the ability to seamlessly liaise at all … levels from senior management to junior members. Key attributes include: - Experience with support of Accounting Packages (e.g. Sage Accounting or similar). Inclusive of; Chart of Accounts, Ledgers Bank Reconciliation, Journals and Making Tax Digital etc. Fundamental understanding of the principles for business finance, accounting best practices and statutory reporting. Provide 1 st & 2 nd Line support to More ❯