Support Analyst Jobs in the East of England

Support Analyst
England > East of England

The median Support Analyst salary in the East of England is £30,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 130 169 160
Rank change year-on-year +39 -9 -11
Permanent jobs requiring a Support Analyst 93 69 131
As % of all permanent jobs advertised in the East of England 1.52% 1.30% 2.03%
As % of the Job Titles category 1.62% 1.55% 2.17%
Number of salaries quoted 86 54 111
10th Percentile £23,500 £21,075 £21,750
25th Percentile £26,250 £24,625 £24,500
Median annual salary (50th Percentile) £30,000 £28,500 £30,000
Median % change year-on-year +5.26% -5.00% -7.69%
75th Percentile £35,375 £34,500 £38,750
90th Percentile £38,000 £38,750 £45,000
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,757 4,447 6,047
% of permanent jobs with a recognized job title 93.90% 83.98% 93.65%
Number of salaries quoted 4,395 2,222 2,849
10th Percentile £25,809 £26,250 £27,500
25th Percentile £31,250 £36,558 £35,750
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,625 £67,500 £65,000
90th Percentile £75,000 £82,500 £77,100
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Support Analyst in the East of England over the 6 months to 11 May 2024.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +38 47 £27,500 -16.67% 5
Cambridgeshire +26 22 £35,000 +16.67% 4
Norfolk -27 11 £27,500 -3.51% 1
Essex +1 8 £35,000 +27.27% 5
Bedfordshire +35 5 £30,000 +1.69% 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 11 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 32 (34.41%) Windows
1 32 (34.41%) Active Directory
2 31 (33.33%) Social Skills
3 29 (31.18%) Problem-Solving
4 26 (27.96%) Analytical Skills
5 24 (25.81%) Customer Service
5 24 (25.81%) Microsoft
6 21 (22.58%) Microsoft 365
7 20 (21.51%) Microsoft Exchange
7 20 (21.51%) Windows 10
8 17 (18.28%) Windows Server
8 17 (18.28%) Degree
9 15 (16.13%) SharePoint
10 13 (13.98%) SQL
10 13 (13.98%) VMware
11 12 (12.90%) Project Management
11 12 (12.90%) ITIL
12 10 (10.75%) Retail
12 10 (10.75%) SQL Server
12 10 (10.75%) Microsoft Office
12 10 (10.75%) Finance
13 9 (9.68%) Service Delivery
13 9 (9.68%) ITSM
13 9 (9.68%) LAN
13 9 (9.68%) WAN
13 9 (9.68%) Azure
13 9 (9.68%) Virtual Desktop
14 8 (8.60%) Time Management
15 7 (7.53%) JIRA
15 7 (7.53%) CRM

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (21.51%) Microsoft Exchange
2 15 (16.13%) SharePoint
3 6 (6.45%) Confluence
4 4 (4.30%) Exchange Server 2013
4 4 (4.30%) IIS
5 2 (2.15%) Skype for Business
Applications
1 10 (10.75%) Microsoft Office
2 4 (4.30%) Microsoft Excel
Business Applications
1 1 (1.08%) Dynamics CRM
1 1 (1.08%) Sage 200
1 1 (1.08%) Sage 50
Cloud Services
1 21 (22.58%) Microsoft 365
2 9 (9.68%) Azure
3 7 (7.53%) Power Platform
4 6 (6.45%) Power Automate
5 4 (4.30%) Entra ID
6 3 (3.23%) SaaS
7 2 (2.15%) AWS
7 2 (2.15%) Mimecast
7 2 (2.15%) WhatsApp
8 1 (1.08%) Dynamics 365
Communications & Networking
1 9 (9.68%) LAN
1 9 (9.68%) WAN
2 2 (2.15%) DHCP
2 2 (2.15%) DNS
2 2 (2.15%) Firewall
2 2 (2.15%) Intranet
2 2 (2.15%) Skype
2 2 (2.15%) VPN
2 2 (2.15%) WebEx
3 1 (1.08%) Internet
3 1 (1.08%) Wi-Fi
Database & Business Intelligence
1 10 (10.75%) SQL Server
2 5 (5.38%) Power BI
2 5 (5.38%) SQL Server Reporting Services
3 1 (1.08%) SQL Server Integration Services
Development Applications
1 7 (7.53%) JIRA
General
1 31 (33.33%) Social Skills
2 26 (27.96%) Analytical Skills
3 10 (10.75%) Finance
3 10 (10.75%) Retail
4 7 (7.53%) Presentation Skills
5 6 (6.45%) Manufacturing
6 4 (4.30%) Inclusion and Diversity
7 3 (3.23%) Documentation Skills
7 3 (3.23%) French Language
7 3 (3.23%) Organisational Skills
7 3 (3.23%) Pharmaceutical
7 3 (3.23%) Public Sector
8 1 (1.08%) Influencing Skills
8 1 (1.08%) Legal
8 1 (1.08%) Local Government
Libraries, Frameworks & Software Standards
1 2 (2.15%) XML
Miscellaneous
1 7 (7.53%) Product Ownership
2 5 (5.38%) Self-Motivation
3 4 (4.30%) Smartphone
4 2 (2.15%) iPad
4 2 (2.15%) Management Information System
Operating Systems
1 32 (34.41%) Windows
2 20 (21.51%) Windows 10
3 17 (18.28%) Windows Server
4 6 (6.45%) Windows Server 2016
4 6 (6.45%) Windows Server 2019
5 4 (4.30%) Apple iOS
5 4 (4.30%) Linux
6 2 (2.15%) Android
6 2 (2.15%) Mac OS X
7 1 (1.08%) Unix
Processes & Methodologies
1 29 (31.18%) Problem-Solving
2 24 (25.81%) Customer Service
3 12 (12.90%) ITIL
3 12 (12.90%) Project Management
4 9 (9.68%) ITSM
4 9 (9.68%) Service Delivery
5 8 (8.60%) Time Management
6 7 (7.53%) Collaborative Culture
6 7 (7.53%) CRM
7 6 (6.45%) Change Management
8 5 (5.38%) Business Intelligence
8 5 (5.38%) Decision-Making
8 5 (5.38%) Service Management
9 4 (4.30%) Chat Support
9 4 (4.30%) Collaborative Working
9 4 (4.30%) Computer Science
9 4 (4.30%) Incident Management
9 4 (4.30%) Planning and Forecasting
9 4 (4.30%) PRINCE2
9 4 (4.30%) Workflow
Programming Languages
1 13 (13.98%) SQL
2 4 (4.30%) T-SQL
3 1 (1.08%) C
3 1 (1.08%) C#
3 1 (1.08%) COBOL
Qualifications
1 17 (18.28%) Degree
2 5 (5.38%) PhD
3 4 (4.30%) Computer Science Degree
4 3 (3.23%) Microsoft Certification
5 2 (2.15%) A+ Certification
5 2 (2.15%) ECDL
5 2 (2.15%) MCP
Quality Assurance & Compliance
1 7 (7.53%) PMO
2 4 (4.30%) Data Quality
2 4 (4.30%) SLA
System Software
1 32 (34.41%) Active Directory
2 9 (9.68%) Virtual Desktop
3 6 (6.45%) vSphere
4 4 (4.30%) VMware Infrastructure
5 3 (3.23%) Hyper-V
Systems Management
1 4 (4.30%) WhatsUp Gold
2 3 (3.23%) SCCM
3 2 (2.15%) Microsoft Intune
Vendors
1 24 (25.81%) Microsoft
2 13 (13.98%) VMware
3 6 (6.45%) Apple
3 6 (6.45%) Commvault
4 4 (4.30%) ServiceNow
5 3 (3.23%) Cisco
6 2 (2.15%) Veeam
7 1 (1.08%) Citrix
7 1 (1.08%) Dell
7 1 (1.08%) Oracle
7 1 (1.08%) Sage
7 1 (1.08%) SAP