24 of 24 Permanent Customer Analyst Jobs in England

private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers. To enhance our team we are seeking a Customer Success Analyst to help maximize customer value and ensure meaningful, long-term engagement with our platform. We are currently considering candidates in the UK or USA. Position … Summary: As a Customer Success Analyst, you will play a pivotal role in supporting the growth, retention, and satisfaction of Panopto's customer base. You'll focus on driving platform adoption, delivering strategic insights based on customer usage data, and creating scalable enablement initiatives. You will work cross-functionally to ensure our customers realize the full … value of their investment and remain long-term partners. This is a high-impact, customer-facing role that requires analytical thinking, proactive problem-solving, and a passion for customer education and engagement. You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How You'll More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last … lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations … support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications … therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications … therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in More ❯

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills … proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has … had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career More ❯

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills … proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has … had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career More ❯

Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Senior Customer Success Analyst page is loaded Senior Customer Success Analystlocations: United Kingdom (Remote): Reading Officetime type: Full timeposted on: Posted 9 Days Agojob requisition id: JR101539 First Things First - What We Can Offer You A generous annual leave entitlement plus … progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group The Job The Senior Customer Success Analyst plays a pivotal role in creating a deep understanding of revenue creation drivers across our Simpro Group Customer Success Organisation. This position will report to … the Director of CCO Operations who supports the Simpro Group Chief Customer Officer (CCO), and is part of our global Revenue Operations organisation. What You'll Do Own Customer Success (CSM) Operations for the global Simpro Group: Simpro, BigChange, AroFlo and ClockShark Act as the main operations partner and business analyst to the Simpro Group Global VP More ❯

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products … to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with … the data centre staff, as Regulatory Reporting is a hosted solution. Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. We raise More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Customer Insight Analyst Up to £33,000 Hybrid - Manchester (2x days per week) The Company This leading education and training provider is on a mission to empower learners and drive success worldwide. With a truly global reach, they partner with schools, universities, and professional bodies across multiple countries to deliver high-quality learning experiences. The Team You’ll … be joining a collaborative Insights function of 10, covering both customer insight and web analytics. This is a generalist role that will give you exposure to a variety of data sources and projects, making it a fantastic opportunity to build a broad analytical skillset early in your career. The Role As a Customer Insight Analyst, you’ll More ❯

Customer Insight Analyst Up to £33,000 Hybrid - Manchester (2x days per week) The Company This leading education and training provider is on a mission to empower learners and drive success worldwide. With a truly global reach, they partner with schools, universities, and professional bodies across multiple countries to deliver high-quality learning experiences. The Team You’ll … be joining a collaborative Insights function of 10, covering both customer insight and web analytics. This is a generalist role that will give you exposure to a variety of data sources and projects, making it a fantastic opportunity to build a broad analytical skillset early in your career. The Role As a Customer Insight Analyst, you’ll More ❯

Customer Insight Analyst Up to £33,000 Hybrid - Manchester (2x days per week) The Company This leading education and training provider is on a mission to empower learners and drive success worldwide. With a truly global reach, they partner with schools, universities, and professional bodies across multiple countries to deliver high-quality learning experiences. The Team You’ll … be joining a collaborative Insights function of 10, covering both customer insight and web analytics. This is a generalist role that will give you exposure to a variety of data sources and projects, making it a fantastic opportunity to build a broad analytical skillset early in your career. The Role As a Customer Insight Analyst, you’ll More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to create … a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices Your More ❯

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support … Identify, diagnose and resolve customer and project issues/requests Support and be involved in customer project work as needed Update internal systems with regards to work activity and any required documentation Key Tasks To investigate reported incidents/problems with BCP packages To provide help and advice to customers in the use of BCP package software Self … outstanding issues list Application deployment and implementation tasks carried out both remotely and on site Additional Duties Liaise with internal departments to progress projects and or the resolution of customer issues Undertake customer project work under the guidance of project managers and implementers Be required to work on customers’ sites from time to time including but not limited More ❯

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System. They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary, providing … assistance in system configuration and troubleshooting with the goal of resolving issues efficiently. Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates apart. The role These duties must consistently align with the current company policies, and due to the dynamic nature of our business, your job description may evolve … team for incidents requiring specialised knowledge. Undertake software development when necessary, adhering to company standards and managing work through the version control system. Promote and uphold high levels of customer service and satisfaction. Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team. Document support activities, incident resolutions, and create knowledge base More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more … effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more … effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

Senior Customer Analysts Northampton/hybrid (2 days in the office) Negotiable An opportunity to drive customer strategy in a growing analytics team. What you’ll be doing. Understand customer behaviour, product, and financial performance to help maximise product performance, support product plans and drive key strategic initiatives Contribute to the design, test and build of complex … information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance Demonstrate an innovative approach to data-based problem solving, and have input into the development of a strategy that supports business strategy Collaborate in initiatives to support the accuracy, availability, granularity, and coverage of data, and those that implement new data management … and manipulation tools. Communicate the findings of analysis in meetings with senior stakeholders and in visually compelling reports or presentations. Develop the targeting approach to accurately identify and understand customer needs by designing tests, delivery campaigns and reviewing performance to ensure campaigns are executed effectively Share complex ideas, issues, and recommendations to gain agreement from different levels and backgrounds More ❯

Lead Data Analysts – Product & Customer Strategy London/hybrid (2 days in the office) Negotiable An opportunity to drive product and customer strategy in a growing analytics team. What you’ll be doing. Understand customer behaviour, product, and financial performance to help maximise product performance, support product plans and drive key strategic initiatives Contribute to the design … test and build of complex information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance Demonstrate an innovative approach to data-based problem solving, and have input into the development of a strategy that supports business strategy Collaborate in initiatives to support the accuracy, availability, granularity, and coverage of data, and those … and manipulation tools. Communicate the findings of analysis in meetings with senior stakeholders and in visually compelling reports or presentations. Develop the targeting approach to accurately identify and understand customer needs by designing tests, delivery campaigns and reviewing performance to ensure campaigns are executed effectively Share complex ideas, issues, and recommendations to gain agreement from different levels and backgrounds More ❯