1 to 25 of 552 Permanent Customer Engagement Jobs in England

people across our London, Southampton, Cardiff and Manchester offices. Reporting to the Director of Growth & Marketing Operations this role is critical in ensuring we create comms experiences that foster customer loyalty and increase product awareness and adoption. As Head of Customer Engagement you will set out the strategy for customer engagement through our Marketing and … purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. What you'll be doing: Strategy Creating a customer engagement strategy aligned with our business growth objectives. Map out a lifecycle communication programme for all products. Ensuring comms are appropriately targeted and personalised to deliver the best … customer experience. Proactively identify new opportunities to improve the customer engagement programme. Identify the needs of customers and how this can be used to drive product adoption. Technology, data and insights Test, measure and report on the effectiveness of communications. Ensure the right tooling and technology is in place. Carry out research, user testing, and analyse internal More ❯

the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated … Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney … Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … Across Retail & Digital Environments. This is a newly created function within the Customer Engagement Division, designed to turn data into direction, with insight that sharpens journeys, fuels decisions, and ensures we stay customer-first. The role exists to maximise revenue by identifying what works, where to invest, and how to continually improve. It spans everything from strategic More ❯

Ai-tech company is looking for the Implementation Consultant in Japan Salary banding: 8,000,000 per year Working Pattern: Remote Location: Tokyo, Japan Role Summary Our Customer Engagement team is responsible for ensuring that every customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are … the value that we've committed to delivering. The Implementation Consultant role is part of a new Implementation team and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base. The role will report to the Head of … Customer Engagement, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team. As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly boundary More ❯

and challenging opportunity to join the global Sales organization of Curtiss-Wright Defense Solutions! Location: Remote - Ideal Geo Location - within the UK- Remote, with expectation of 40% travel to customer sites and CW sites. Supports Annual Sales Plan through pre-sales and/or post-sales technical consulting activities (Requires extensive knowledge of company's complex products). Responsible … Team of Field Application Engineers to include: Regular check-ins on workload and role enablement (Process, Tools & Training) Support and mentoring for complex technical sales tasks to assure successful customer integration and implementation of established company products. Support for Pre-Sales Strategic Customer Engagement: Customer Meeting Support promoting Curtiss-Wright capability and aligning Curtiss-Wright solutions … to customer needs Customer Technology Day Support promoting Curtiss-Wright capability and aligning Curtiss-Wright solutions to customer needs Triage and qualify customer enquiries/requests to prioritise and classify new business Consultative Bid Support for Customer Requests Customer Architecture Requirements Discussions & Definitions Capture and analyse customer requirements and consult with internal stake More ❯

Customer Engagement & Data Manager (Event Operations) Our client is seeking a strategic and detail-oriented professional to lead customer outreach and engagement for executive-level events across the EMEA region. In this role, you will be pivotal in managing end-to-end registration processes, maintaining and optimising large-scale data sets, and generating insights that strengthen … customer relationships and support wider business objectives. You will also play a key role in standardising operational processes, ensuring data accuracy, and enabling seamless collaboration across teams. This is a high-impact position at the intersection of event marketing, data strategy, and CRM operations ideal for someone who thrives in a fast-paced environment and enjoys translating data into … action. Key Responsibilities Maintain the integrity and accuracy of customer data across various platforms through continuous cleansing, segmentation, and validation. Define and drive the strategy for identifying which customers to invite to executive-level events, ensuring alignment with business priorities and event objectives. Design and implement invitation strategies for executive-level customers by working closely with stakeholders across the More ❯

Machine Learning Engineer, Customer Engagement Technology Job ID: Services LLC is broadly recognized as a leader in providing exceptional Customer Service globally. At Amazon, we are driven by innovation and customer obsession, which is deeply ingrained in everything we do, especially in the Customer Engagement Technology (CET) department. Leveraging conversational Artificial Intelligence (AI) and … machine learning (ML) technology, we strive to predict and resolve customer issues through self-service and automation solutions. The CET team leads AI and Large Language Models (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple … languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer More ❯

Job Description Customer Data Architect - Associate Manager London, Manchester (or other UK location) Associate Manager (CL8) Practice: Song Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content … deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Role Overview: As a Customer Data Architect - Associate Manager, you will help design and implement scalable, secure, and high-performing customer data architectures. You will work with cross-functional teams to define data … strategies, architect solutions, and enable data readiness for AI, analytics, and customer engagement platforms. This role sits within Accenture's Data & AI practice, delivering end-to-end solutions from data strategy to core engineering. Key Responsibilities Architect modern customer data platforms and integration pipelines across structured and unstructured sources. Translate business requirements into scalable data solutions aligned More ❯

and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation Work in … partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership. Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet's capabilities with the customer's More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

Job Description Customer Data Strategy Consultant London, Manchester or other UK locations Consultant (CL9) Practice: Strategy & Consulting - Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and … deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Role Overview: As a Customer Data Strategy Consultant, you will help clients unlock the value of their customer data by shaping strategic initiatives that span product management, data architecture, and modernisation. You will … work across business and technical teams to define actionable strategies, architect scalable solutions, and guide implementation of customer-centric data platforms. Key Responsibilities Develop Customer Data Strategies: Design strategies to enable personalised customer experiences across online and offline channels. Product Management: Define and manage customer data products, including use case prioritisation, roadmap development, and value measurement. More ❯

a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors. Reporting to the Chief Revenue Officer, the VP of Customer Experience will lead the post-sale customer journey from contract signing through renewal and expansion. This commercially focused leader will have responsibility to coach, mentor and train functional … leaders to identify white space, cadence and value driven customer engagement, create and measure against mutually agreed upon north stars, develop and deploy outcome driven success plans and accurately forecast renewal and growth metrics. Our Core Values Humanity First : We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another. Customers … and for our individual commitments, and we find a way to get things done by embracing a "yes we can" attitude. What you will do: Own the post sale customer retention commercial strategy to retain and expand current customers. Develop and implement a company-wide customer experience strategy aligned with business goals. Lead and mentor teams across Account More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they … gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits … to customer sites. Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel) Salary: £35,000 - £40,000 bonus excellent benefits Requirements for Customer Success Manager • Proven experience in Customer Success, Account Management, or Client Services roles • Demonstrable success in achieving KPIs around customer retention and satisfaction • Confident communicator with strong presentation skills for More ❯

Amazon's mission is to be 'Earth's Most Customer-Centric Company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. The Customer Engagement Technology (CET) organization powers CS by developing elegant customer- and Customer … Senior Manager, ML Data Ops, to work across CET Product, Operations, UX Design, CS Business Verticals (e.g., Digital Devices, Shipping, and Delivery Services), and other Amazon teams to improve customer and associate experiences. Specifically, you will be managing a team that will develop mechanisms and processes to enable the CET team to move quickly and deliver world-class customer … If you're passionate about this role and want to make an impact on a global scale, please apply! About the team The mission of the CET team within Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a More ❯

Tax and Trade - London About Us: We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Senior Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships. Position Overview: As a Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from … find, manage and close high-value deals. About The Role: 1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet More ❯

Join a dynamic team dedicated to enhancing customer engagement through Microsoft Dynamics 365. Our client is seeking a D365 for Sales Consultant to join their growing Dynamics 365 CE team in a hybrid work environment based in Bedfordshire. This permanent role offers an exciting opportunity to contribute to innovative projects while benefiting from a supportive and collaborative team … culture. Key Responsibilities: - Implement and optimize MS Dynamics 365 Customer Engagement solutions to meet client needs. - Collaborate with cross-functional teams to design effective sales strategies. - Provide training and support to end-users, ensuring successful software adoption. - Analyze data to drive actionable insights and improve customer engagement effectiveness. - Stay updated on industry trends and emerging technologies More ❯

growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers' lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what … the future of martech looks like by building solutions that work. We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world's most beloved brands to stitch … technologist, strategist, and storyteller. In this role, you'll work closely with our Solution Leads (think Account Executives) and Client Partner throughout the sales cycle to craft smart, scalable customer engagement strategies rooted in Braze-and often supported by other complementary platforms. You'll serve as the technical expert in the room, helping prospective clients understand how Stitch More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

We are seeking a strategic and detail-oriented Customer Engagement & Data Manager to lead customer outreach and engagement for executive-level events across EMEA.This high-impact role sits at the intersection of event marketing, data strategy, and CRM operations, ideal for someone who thrives in a fast-paced environment and enjoys turning data into action.You will … be responsible for managing end-to-end registration processes, optimising large-scale datasets, and driving insights that strengthen customer relationships and support business objectives. Key Responsibilities Maintain the integrity and accuracy of customer data through ongoing cleansing, segmentation, and validation. Define and execute strategies for selecting customers to invite to executive-level events, aligned with business priorities. Design … the end-to-end invitation process, including timelines, stakeholder approvals, and compliance with data governance standards. Collaborate with agencies to brief, create, and deliver targeted marketing emails that drive engagement and conversion. Provide accurate data and actionable insights for stakeholder reports and newsletters. Develop and document standard operating procedures to streamline CRM workflows and ensure efficiency. Align data and More ❯

Director of Customer Experience Overview We are seeking a strategic, customer-obsessed Director of Customer Experience to lead and elevate every aspect of our customers' journey-from purchase and onboarding, through implementation, to ongoing product use, adoption, and advocacy. This leader will be responsible for shaping a seamless, high-quality experience across all touchpoints, ensuring our customers … achieve maximum value from our solutions. Key Responsibilities Customer Journey Ownership: Own and optimize the end-to-end customer experience, including purchasing, onboarding, implementation, product usage, and adoption. Map and continually refine the customer journey to identify and eliminate friction points. Customer-Centric Culture: Champion a customer-first mindset across the organization. Foster a culture … where every team member understands and prioritizes customer needs and satisfaction. Strategy & Execution: Develop and implement customer experience strategies that drive satisfaction, retention, and loyalty. Works alongside Competitive Intelligence teams to benchmark our strategy and execution relative to competition. Set clear goals and KPIs, and measure the effectiveness of initiatives. Cross-Functional Leadership: Collaborate with Sales, Product, Marketing More ❯

Quest Employment are looking for an experienced Customer service person to join our clients telecoms/broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As theycontinue to grow, they arelooking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service … and enjoy engaging with people, we want to hear from you! Role Overview: Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be toconnect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. Youll confirm details, provide friendly support … encourage customer satisfaction, and help drive sales including upselling additional services and promoting long-term customer loyalty. What Youll Do: ? Call customers whove received order confirmation letters to confirm details and gain their agreement to proceed ? Act as a helpful point of contact to support smooth onboarding and answer any immediate queries ? Promote customer retention through friendly More ❯

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters. Key responsibilities: Duties will include, but are not restricted to the following: • Successful project delivery • Plan and direct the overall project … of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. • Effective management of issues and risks ensuring that options and … reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole More ❯

Technical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical solutions around every customer's unique business, needs and goals. What you will be doing Understanding customers functional and technical requirements, with the objective of mapping them to business minded goals wrapped around Zendesk functionality. You will provide recommendations based on your technical knowledge … and experience, and be ultimately responsible for definition, documentation, and execution of the appropriate technical solutions. You will work alongside a Zendesk Professional Services project team - including Engagement Managers, Services Consultants, Developers, Quality Assurance Analysts - on various activities within a customer engagement, acting as the technical solution designer and owner. As part of your day-to-day … job you will: Ask questions and dig into the customers use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful. Lead and/or participate in design and configuration sessions/workshops with customers and partners. Produce Technical Design Documents, Technical Guidance Documents, and Zendesk custom More ❯