Job Title: CustomerSupportManager Location: North London, ideal locations would be Watford, Slough, Amersham, Reading Package: £40k+ base salary with £500 allowance when on call. Job Purpose: My client is a SaaS provider of emergency notification/crisis management communications. Their innovative solutions support clients … globally in the successful management of incidents and emergencies. The tasks of the CustomerSupportManager will include general office administration and customersupport tasks to ensure the business contributes to driving sustainable growth. The ideal candidate will be competent in prioritising and working with … little and at times no supervision. They will be self-motivated and trustworthy. Responsibilities: Support Sales Team in setting up demo accounts and new customer accounts Provide 1st Level telephone or online customersupport (full product and service training will be given) Create and update records More ❯
Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
ClearCourse
Company description: ClearCourse Job description: Are you an experienced support leader passionate about delivering exceptional customer service and driving continuous improvement? Do you thrive in a fast-paced environment where you can mentor teams, solve complex issues, and enhance the overall customer experience? About Us: We are … a leading provider of innovative software solutions for the hospitality and retailindustries, helping businesses streamline their operations and deliver seamless customer experiences. Our collaborative and fast-paced environment ensures that every team member has the tools, training, and support needed to succeed. Role Overview: We are seeking a … CustomerSupport Managerto lead our support team and drive service excellence. Youll be responsible for managing day-to-day support operations, mentoring team members, and ensuring customer issues are resolved efficiently. This role is ideal for a dynamic leader who thrives in a fast-paced More ❯
Bridgwater, Somerset, South West, United Kingdom Hybrid / WFH Options
Refresco Drinks UK Limited
Company description: . Job description: Are you an experienced technical support professional with a passion for customer service and quality improvement? We're seeking a Customer Technical SupportManager to lead and strengthen the technical relationship between our company and our valued customers. This is … your chance to make an impact at a dynamic, forward-thinking drink manufacturer committed to excellence. Customer Technical SupportManager Refresco UK Day shift, Monday to Friday 8:30am 5pm (4pm Friday) Hybrid working - 2 days at home, 3 days in office Whats in it for you … dental insurance, 10X life assurance, car package, will writing services, financial advice services, activities pass, discounts on major retailers. About the Role As the Customer Technical SupportManager, you will be the primary point of contact for our customers' technical needs. You will ensure that customerMore ❯
wantage, south east england, United Kingdom Hybrid / WFH Options
Airbox Systems
people we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! Job Description: We’re seeking an experienced Support Team Manager to lead and develop our customersupport department. This role offers the opportunity to make a significant impact by … implementing your vision and strategies in a growing, dynamic environment. Key Responsibilities: Lead, coach and develop a team of support specialists, establishing clear performance metrics and career paths Design and implement support processes, tools and workflows to improve efficiency and customer satisfaction Analyse support data to … identify trends, recurring issues, and opportunities for product and service improvements Partner with Product, Tech, Customer Solutions, Sales and other departments to advocate for customer needs and drive solutions Establish and monitor key performance indicators for the Support team Develop comprehensive training programs for new and existing More ❯
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
Technical SupportManager We're Quickline, and we believe everyone deserves great internet—whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind. We're looking for a Technical SupportManager to lead our 1st … line support team, making sure customers get fast, effective help with broadband, Wi-Fi and VoIP issues. You'll spot trends, escalate network problems, manage outages, and improve the support journey across phone, email, chat, and self-service. This role is based onsite at Willerby, Hull. Here's … why you'll love this role… - You'll lead and develop our 1st line tech customersupport team, making sure every customer gets fast, effective help when they need it most. - You'll own our outage management processes—keeping customers informed and connected, even when the unexpected More ❯
on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and … the needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self … motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day More ❯
east yorkshire, yorkshire and the humber, united kingdom
Quickline Communications
Technical SupportManager We're Quickline, and we believe everyone deserves great internet—whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind. We're looking for a Technical SupportManager to lead our 1st … line support team, making sure customers get fast, effective help with broadband, Wi-Fi and VoIP issues. You'll spot trends, ... More ❯
Technical SupportManager We're Quickline, and we believe everyone deserves great internet-whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind. We're looking for a Technical SupportManager to lead our 1st … line support team, making sure customers get fast, effective help with broadband, Wi-Fi and VoIP issues click apply for full job details More ❯
Frontier is fundamental to the running and success of our studio. The Operations Team consists of IT & Information Security, Localisation, HR & Talent, Studio Communications, Customer & Technical Support, Finance, Legal, Procurement, Operations, Facilities, Health & Safety and Catering. Our Operations teams help provide support to the whole of Frontier More ❯