3 of 3 Permanent IVR Jobs in England

stakeholder groups to understand customer journeys and CX objectives. Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities. Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes. Provide expert guidance ...

capable of handling multi-step workflows Integrate solutions with Azure, Microsoft 365, Power Platform, APIs, and internal systems Lead development of an AI-powered IVR system, conversational agents, and automated ticketing interactions Implement call transcription, insight generation, and predictive support recommendations Build internal and client-facing data dashboards and commercial ...

adaptable and keen to learn new technologies as these change over time Experience with other Telephony applications such as call recording, Workforce Management, Eckoh IVR, Dialler would be advantageous Strong workload management skills and working at pace We may be almost 160 years old, but were still leading ...