11 of 11 Permanent IVR Jobs in England

complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach. Key Responsibilities Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation. Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda ...

functions, views and performance‐tuned queries. Develop ETL/ELT logic using SQL‐based approaches and frameworks. Contact Centre data expertise Work with ACD, IVR and routing datasets. Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. Support analytics use cases including outbound campaigns ...

with emerging AWS and AI technologies to support continuous improvement Key Requirements Proven experience as SeniorSoftwareEngineer Hands on AWS engineering, especially: AmazonConnect ContactFlows/IVR AmazonLex Lambda(Node/Python) Strong coding ability in TypeScript , modern JavaScript frameworks and Python Experience integrating contactcentre technologies into enterprise systems Solid grounding ...

Experience with Redis or similar caching technologies Exposure to Azure Exposure to Google Cloud Platform (GCP) Experience with Go Experience with VMware Telephony or IVR experience Why Join Us Work on high‐impact AI, cloud and DevOps transformation programmes for leading global brands. Be part of a collaborative, outcomes‐driven ...

supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands-on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation ...

pipelines for RAG architectures. Knowledge of cloud platforms (AWS, GCP, Azure) and MLOps tooling (MLflow, Kubeflow, or similar). Familiarity with voice‐to‐text, IVR, and/or computer vision systems is a plus. Strong understanding of software engineering best practices—testing, CI/CD, version control, code reviews. Excellent ...

development, and test automation backgrounds into cross-functional automation engineers. Support the evolution of contact centre and CRM automation, including cross-channel orchestration (IVR, chat, messaging, agent handoff). Act as a bridge between engineering, data, and AI teams as the organisation scales intelligent automation capabilities ...

cloud and AI-driven solutions. What youll be doing: Designing and building Amazon Connect contact flows and routing logic Delivering AI-driven features including IVR, agent assist, and sentiment analysis Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs Developing secure, compliant contact centre solutions aligned … looking for: Strong hands-on experience with Amazon Connect Experience working within regulated environments (financial services, fintech, etc.) Solid understanding of contact centre platforms (IVR, routing, workflows) Experience integrating systems using AWS Lambda and REST APIs Proficiency in Python or Node.js Knowledge of security and compliance (GDPR ...

salary there is an extremely competitive benefits scheme as well as bonus on offer. Key Responsibilities Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities Lead the implementation and delivery of contact centre transformation projects Integrate Amazon Connect with AWS services and third-party … Strong experience with Amazon Connect and AWS cloud technologies Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation Understanding of telephony, VoIP, IVR, and contact centre technologies Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk Exposure to scripting/programming languages such ...

services. Role Responsibilities Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs … Experience Strong hands-on experience with Amazon Connect Experience working in regulated environments (financial services, fintech, or similar) Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms Experience integrating systems using AWS Lambda, API Gateway, and REST APIs Proficiency in Python or Node.js for serverless development Understanding ...

Enterprise Architect (Onsite Lead) – Agentic IVR (Banking) Role Summary We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor … stakeholders. Key Responsibilities Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT. Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries. ...