Permanent IVR Jobs in England

10 of 10 Permanent IVR Jobs in England

Senior Technical Consultant - Genesys

Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross More ❯
Employment Type: Permanent
Posted:

Senior Technical Consultant - Genesys

Hatfield, Hertfordshire, United Kingdom
Computacenter AG & Co. oHG
how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Architect Manchester, UK (Onsite)

Manchester, Lancashire, United Kingdom
Connex
SMS, Messenger, and social media. Our AI engine 'Athena' is the brains behind much of our technology, from chat bots to speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you'll own the early More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Operations Technical Support Team Leader

West Bromwich, West Midlands, United Kingdom
Hybrid / WFH Options
West Bromwich Building Society
including contributing to requirements gathering, identifying and managing risks and influencing outcomes. Responsible for the management, enhancement and administration of the societies telephony system (Mitel) including the management of IVR, Email and live chat workflows as well as the back-office administration system (Work Manager). They are the key point of contact for Customer Services and operations to both More ❯
Employment Type: Permanent
Salary: £45,000
Posted:

AI Business Consultant

London, United Kingdom
Hybrid / WFH Options
NICE
software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Contact Centre Engineer, Amazon Connect, Home Based

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Fdo Consulting Limited
this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯
Employment Type: Permanent, Work From Home
Salary: £70,000
Posted:

Senior Contact Centre Engineer, Amazon Connect, Home Based

Slough, Berkshire, South East, United Kingdom
Hybrid / WFH Options
Fdo Consulting Limited
this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯
Employment Type: Permanent, Work From Home
Salary: £70,000
Posted:

NICE Contact Centre Technical Architect (FTC 3-6 months)

London, United Kingdom
Hybrid / WFH Options
Natilik
Experience designing and building large-scale contact centres Experience of NICE CXone deployments Experience designing and implementing digital messaging solutions Hands-on experience implementing Workforce Optimization Tooling ACD/IVR configuration CRM integration Outbound Dialling Digitally First Omnichannel (DFO) Agent Desktop Customisation Implementation of highly complex routing logic A strong understanding of contact centre reporting and KPIs Live chat/ More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Collections Strategy Manager

London, United Kingdom
Hybrid / WFH Options
Zilch
experiments, and drive insight-led enhancements to cure, recovery, and roll rates. Own the development and A/B testing of omni-channel engagement flows - SMS, email, push, app, IVR, and agent - informed by behavioral and risk signals. Lead strategy and oversight of third-party collections and debt recovery partners. Define SLAs, implement champion/challenger frameworks, and hold agencies More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Dynamics Contact Centre Capability Lead Remote (Home Contract)

London, United Kingdom
Hybrid / WFH Options
Xpedition
of leading a Consulting practice focused on Contact Centre technology with evidence of building capability and capacity Technical and customer delivery experience of working with: Contact Centre Architecture & Integration (IVR, CTI, CRM, Unified Intelligent Routing) Contact Center Hardware/Device Vendors Telecommunications Carriers & SIP Trunk Providers Workforce optimisation Microsoft Teams Calling Microsoft Teams and its integration with Dynamics 365 Nuance … or other IVR technologies Unified Communications as a Service Dynamics 365 Customer Service CoPilot Studio or other customer service AI tooling Personal Situation Self-driven, agile, innovative, results-orientated with a positive outlook and a clear focus on high quality and client satisfaction PersonalSituation The candidate would ideally have easy access to our London offices Requirement to travel to client More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
IVR
England
25th Percentile
£62,500
Median
£82,500
75th Percentile
£100,625
90th Percentile
£101,750