10 of 10 Permanent IVR Jobs in England

CPaaS environment Demonstrable understanding of Twilio Flex, Twilio APIs, AWS and programmable communications platforms Strong understanding of secure payment integrations (e.g., PCI-DSS, tokenisation, IVR payments, hosted payment pages) Understand the latent power of mining business critical data flowing across the CEP and how to present data in usable management ...

contact centre technologies, customer journeys, and AI-enabled service solutions. Key Responsibilities Analyse existing application architecture and customer service platforms. Support the transformation of IVR and AI-driven customer service capabilities. Gather and document technical and business requirements. Collaborate with architects, engineers, and cross-functional teams to identify dependencies ...

/chatbot technologiesIdentify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation)Ensure telephony/ACD systems are optimised for call routing, IVR, and reportingCollaborate with IT teams on tool enhancements, integrations, and upgradesEvaluate emerging technologies and make recommendations for adoption\n At DXC Technology, we believe strong ...

Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon ...

Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon ...

quality technical and operational documentation • Experience working within secure or highly regulated environments • Strong communication and stakeholder engagement skills Desirable Experience • Contact centre or IVR configuration experience • Familiarity with legacy PBX platforms and migration strategies • Experience within large-scale multi-supplier delivery environments • Understanding of ITIL, change management, and service ...

transformation programmes to date. They're looking for an experienced Conversation Designer to help shape the future of customer interactions by transforming traditional IVR journeys into intelligent, AI-powered conversational experiences. This is a rare opportunity to join a greenfield initiative where you'll play a key role in defining … systems. Knowledge of conversational AI platforms such as Amazon Lex, Google CX Agent Studio/Dialogflow, IBM Watson or similar technologies. Understanding of IVR platforms and Voice User Interface (VUI) design. Experience creating testing strategies, feedback loops and using conversation analytics or AI QA tools to optimise customer experiences. Strong ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders. Key Responsibilities ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders. ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … centre and customer journey. The Executive will work remotely, with regular team meetings in Newcastle, focusing on data analysis to identify trends and boost IVR performance. Responsibilities include ownership of telephony platforms to improve customer experience, configure and maintain systems, and manage call volumes and spending. Candidates must have Excel ...