Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »
Central London, London, United Kingdom Hybrid / WFH Options
Eutopia Solutions Limited
sales within a call centre/customer care/contact centre operations environment Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management....... Strong leadership skills with the ability to build, develop, lead, inspire and motivate a team Familiarity with telephony/customer service more »
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
Bestway Healthcare UK
levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as necessary, working with the application specialist more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
