1 to 25 of 197 Permanent Incident Management Jobs in England

governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24×7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open‐source tools for the Kubernetes and CNCF ecosystem. … About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‐term, outcome‐driven work where required. ...

appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business. You’ll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities … lead technical incident management (including P1/P2 incidents and out-of-hours escalation) Act as incident commander during major incidents, managing communications and mitigation strategies Define, maintain and report on SLAs, SLOs and service health metrics Oversee service desk triage processes, priorities and ceremonies Lead cyber ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management … addition to managing technical resolution, the team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management. * Work to improve the reliability ...

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability … resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

within multiple AWS regions also including multiple Processing managed payment platforms.* Provide initial point of contact for our customer’s Operations teams.* Responsible for incident management using ITIL aligned processes.* Trouble shooting, Incident logging, tracking, escalations, and management of incidents.* Communicating service incidents and resolution progress … updates to internal and external stakeholders.* Working assigned incident tickets to resolution.* Support TNS Major Incident Management processes as an integral part of the Operations team.* Post incident impact analysis, support and corrective actions.* Work with TNS application technical support in relation to escalated and/ ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

governance, risk and assurance activities, ensuring clear reporting, effective escalation and risk‐informed decision‐making at executive level Maintain Aurora’s Information Security risk management framework and risk register, ensuring key risks are identified, prioritised, communicated and addressed appropriately Provide assurance to internal and external stakeholders that Aurora … operating model Partner with Legal and other relevant stakeholders on data protection, customer and supplier due diligence, contractual security commitments and third‐party risk management Help define how security responsibilities and capabilities are allocated across Aurora’s technology, legal/compliance and business functions, ensuring clear accountability, effective challenge ...

Contract Project Managers – Vulnerability & Incident Management Global Insurance Client | 6-Month Contract | Flexible Location (Manchester/London/Southwest) | ASAP Start | £550-£600/day (inside IR35) We are supporting a confidential enterprise AI and cyber transformation programme for a global insurance organisation and are seeking experienced contract … Project Managers across multiple workstreams: Project Manager – Vulnerability & Legacy Application Remediation Technical Project Manager – Vendor/3rd Party Coordination Project Manager – Incident Management & Operational Resilience Successful candidates will have proven enterprise-scale delivery experience within complex cyber, security or technology transformation programmes. You will be comfortable operating within ...

Cyber Security Manager/Senior Engineer is responsible for security operations, risk management, incident response, policy development and user awareness. The role will manage external 3rd party and internal virtual resources. Client Details The client is a well-established, multi-site professional services organisation operating at national scale. … clear guidance to leadership and technical teams Lead engagement with a third-party Security Operations Centre (SOC), ensuring effective monitoring, detection and response Oversee incident management, including coordination, post-incident reviews and continuous improvement actions Own and manage key security platforms, including security awareness and secure communications ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across … applications, systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

closely with plant teams, cross‐functional stakeholders, and vendors, to strengthen the overall OT security posture, improve asset visibility, and enhance threat and vulnerability management across the OT landscape. Key Responsibilities: Optimise the administration and management of the Armis Centrix platform across plant environments. Review the current deployment … infrastructure including PLC, DCS, MES, and SCADA systems. Good knowledge of OT network infrastructure, topology, configuration, and data flow architecture. Experience in asset management, vulnerability management, and security incident management within OT environments. Strong knowledge of information security concepts including Authentication, IAM, Endpoint Security, Firewalls ...

both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect … that our platforms operate predictably, recover rapidly, and scale effectively under demand. You will act as the executive owner of live platform performance , leading incident response, operational governance, resilience engineering and production risk management. This role plays a critical part in ensuring that our technology estate supports a high ...

energy operations within a Critical National Infrastructure (CNI) environment. This role is responsible for real-time security monitoring, alert triage, investigation, and early-stage incident response. You will work with industry-standard security monitoring and incident/event management platforms to identify suspicious activity, validate alerts … helping tune detections, and strengthening operational procedures and documentation. Key Responsibilities Monitoring and Triage Monitor security events and alerts using industry-standard SIEM and incident/event management platforms (e.g., Elastic, Microsoft Sentinel, Splunk). Perform rapid triage to determine alert validity, severity, scope, and potential business ...

principles and outcomes Review policies, technical controls, governance processes and operational procedures against CAF requirements Assess cyber security capability across areas such as risk management, protective security, monitoring, incident management, supply chain and resilience Produce high quality assessment reports, observations, risk findings and improvement recommendations Contribute … assurance workbooks, delivery documentation and management information reporting Support onboarding, planning and scheduling activities for assurance engagements Work collaboratively with technical leads, assurance teams and delivery managers to ensure consistent delivery quality Support continuous improvement of CAF delivery methodologies, templates and knowledge assets Maintain strong stakeholder relationships whilst operating ...

Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Role Purpose: To manage and service NCC Group clients within the Incident Response space. The Managing Consultant plays a critical role within the DFIR team of experienced consultants, delivering high‐quality incident response and proactive … services to clients. The role involves leading and contributing to detailed technical analysis, managing incident response activities, and ensuring effective communication and coordination throughout an engagement. With a strong focus on technically supporting clients during live incidents, the Managing Consultant is also expected to contribute to projects enhancing ...

clients in understanding CAF objectives, principles, and outcomes Review policies, governance, and technical/operational controls against CAF requirements Assess cyber capabilities across: Risk management Protective security Monitoring & logging Incident management Supply chain security Operational resilience Produce high-quality outputs including: Assessment reports Risk findings Observations Improvement … Excellent report writing and communication skills Experience working within public sector, regulated, or enterprise environments Solid understanding of cyber security domains, including: Identity & Access Management Vulnerability Management Incident Response SIEM/Monitoring & Logging Resilience and business continuity Supply chain security Ability to manage multiple priorities and deliver ...

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … supporting critical trading applications. Shape the future of our production services through strategic leadership and hands‐on technical expertise. You will be responsible for management and development of a high‐performing team in our London location while providing regional leadership and oversight, governance, and the execution of running ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: Major Incident Management within shift and OOH on rotation. Oversee and drive Incident Management ...

Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs … Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision‐making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post‐incident ...

develop and fulfil your potential with meaningful careers.** ## Role profile:We are looking for a Manager – Site Reliability Engineering to strengthen the Production Management leadership team of Clearing Technology Service. This role demands a proactive and hands-on leader with deep technical expertise and strong critical thinking. ## … doing:* **Service Ownership**Assume end-to-end accountability for Clearing production environment, ensuring high availability, optimal performance, and robust resilience of business-critical systems.* **Incident Management & Crisis Leadership**Act as Incident Commander during major incidents, leading resolution efforts, managing stakeholder communications, and driving root cause analysis ...