1 to 25 of 172 Permanent Incident Management Jobs in England

Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders … Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility ...

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position … involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management ...

drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/… with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8–12 years in IT production ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our London based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems ...

provider. Provide Hands-on technical support to Engineers to meet SLAs and support major migrations. Responsible for driving initiatives that improve system reliability, availability, incident response, and overall operational excellence. Coordinate efforts across SRE, engineering, product, support, and other teams to deliver high-quality, stable services and infrastructure. Required … Experience & Skills: 15+ years of technical program/project management experience, ideally managing complex cross-functional or globally distributed teams. Must have hands-on experience with packet captures analysis through tools like Observer and Observability development using Splunk, ELF & Grafana. Must have domain experience in Payment Card real time ...

airflow and power analysis, identifies and implements efficiency improvements, oversees audit compliance (including IT Asset Audits), manages physical security and access control, and supports incident management activities. The role also encompasses process review and improvement and providing technical expertise to all parties operating within the data centre estate. … hours work and participation in an on-call incident management rota may be required. Your responsibilities: Ensuring the safe and reliable operation of the data centre estate to protect housed services. Conducting regular IT asset audits to uphold data accuracy and compliance. Maintaining accuracy in the Nlyte ...

assurance and challenge on IG matters across the organisation Oversee core IG activity including DPIAs, DSPT completion, SARs, FOI requests, data sharing agreements and incident management Lead on information risk management, working with the SIRO and IAOs to ensure risks are identified, recorded and mitigated Produce clear … colleagues with an interest in information governance, supporting capability development while retaining responsibility for core operational activities such as DPIAs, completion of the DSPT, incident management, SARs, and audits. This role is ideal for an experienced IG professional who is confident operating at senior level, able to make ...

services, high-density deployments, extensive interconnection ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee … direction for engineering, maintenance, and site operations teams. Manage site operations across power, cooling, security, fire systems, critical infrastructure, and building services. Infrastructure & Risk Management Ensure all critical systems are maintained to world-class standards, following rigorous preventive and corrective maintenance programmes. Lead root-cause analysis, incident response ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause … Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier ...

Security Operation Management (SOM) Overview The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation … maintenance of physical security policies and procedures across nearly 100 global POPs. Responsibilities Security & Safety Incident Management: Gather and analyze incident reports from data centers. Identify security threats and risks, escalating to appropriate teams as needed. Access Control Management: Manage internal and external access requests. Conduct ...

Identity and Access Management (IAM) Technical Operations Engineer Job Description Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer … experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support … operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support … operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success ...

summary This rile is a senior leadership role accountable for the reliable, high-quality delivery of frontline IT services across GSTT. Leading Service Desk, Incident and Problem Management, Request Fulfilment, & Service Reporting, you will own day-to-day operational performance in one of the most complex healthcare environments … benchmark for digital service excellence? Main duties of the job As Head of Service Operations, you will: Lead the operational performance of key service management functions, including the IT Service Desk, Incident and Problem Management, Request Fulfilment, and Service Reporting. Ensure technology services are resilient, scalable ...

someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client … Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

Stored Procedures and Indexing. Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer's Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. Previous experience in a support and development role. Strong problem solving skills. Desirable Technical Skills: SOLR knowledge Azure DevOps Knowledge Windows skills would be beneficial. Linux skills would be beneficial. Service ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. Daily tasks will involve the following: * Endpoint monitoring and analysis. * Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. * Monitor and administer Security Information and Event Management (SIEM … Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Vulnerability identification & mitigation/remediation. * Compose security alert notifications. * Advise incident responders & other teams on threat. * Triage security events and incidents apply containment and mitigation/remediation strategies. * Generate reports and document security incidents/ ...

role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with … multiple customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats ...

requisitions, Purchase orders, Service receipts, Goods receipts and Invoice payments Building Catalogues working with the Supplier and the Procurement teams Sourcing module for tender management Supporting users on Contracts for the management of vendor contract documents Vendor module for vendor database registration and management Incident management … complex matrix multi-national organisation. Able to speak French and/or Italian would be an advantage. Excellent communication, influence, persuasion and project management skills Comfortable making decisions for change, where limited information may be available. Proven track record of delivering value-added improvement/transformations in a Procurement ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … supporting major industry change. Key Responsibilities Own the full incident lifecycle: logging, categorisation, prioritisation, investigation, escalation, resolution, and closure. Lead and control live Incidents, coordinating technical and business resolver groups. Assess business, operational, and market impact to ensure correct prioritisation and escalation. Act as the single point of control ...

requiring strong communication skills, a calm approach under pressure, and the ability to work in a fast-paced, global environment. Key Responsibilities Operational Case & Incident Management Triage, investigate and analyse ongoing customer issues across multiple support channels. Identify emerging trends, recurring pain points and potential product defects. Collaborate … coordination point between global teams to ensure alignment and execution. What We’re Looking For Experience in customer support operations, technical support, incident management, or a related operational role. Strong analytical skills with the ability to break down complex issues and identify patterns. Excellent communication and stakeholder management ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...