1 to 25 of 145 Permanent Incident Management Jobs in England

Incident Manager Sheffield (Hybrid – 2 days on site)£55,000 - £65,000 + excellent benefits Elevation Tech & Transformation are exclusively partnering with a key client to appoint an Incident Manager to own and shape the incident management function from the ground up. This is a brand … role within the business a real opportunity to define, build and continuously improve the incident management function. You’ll take full ownership of incident management, establishing best practices, refining processes and setting the standard for how incidents are handled across the organisation. This is a role ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

safeguarding our digital assets and ensuring the resilience of our information systems. You will contribute to a secure environment by applying your expertise in incident response, risk management, and security guidelines. Key Accountabilities: Vulnerability & Exposure Management Leading efforts to identify, prioritise, and track vulnerabilities across cloud … support to reduce risk and improve security outcomes Security Advisory & Support Assisting technology teams in resolving exposure issues related to identity, network security, posture management, and secure configurations Acting as a security advocate, delivering clear written and verbal communication to technical and non-technical stakeholders Creating and delivering training ...

Title: Senior Discovery and Configuration Manager Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT … configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support ...

governance, risk and assurance activities, ensuring clear reporting, effective escalation and risk‐informed decision‐making at executive level Maintain Aurora’s Information Security risk management framework and risk register, ensuring key risks are identified, prioritised, communicated and addressed appropriately Provide assurance to internal and external stakeholders that Aurora … operating model Partner with Legal and other relevant stakeholders on data protection, customer and supplier due diligence, contractual security commitments and third‐party risk management Help define how security responsibilities and capabilities are allocated across Aurora’s technology, legal/compliance and business functions, ensuring clear accountability, effective challenge ...

relentless focus on operational excellence, the Head of Security Services builds and empowers high-performing teams to deliver 24/7 threat detection, rapid incident response, and proactive risk management. This includes ownership of security controls, security testing, tech assurance and vulnerability and threat management, and incident … KPIs, regularly reporting to leadership on SOC events/incidents and overall effectiveness. • Review metrics at a group level and adjust services strategy accordingly. • Management of the security technology stack and continuous improvement of services. Incident Response & Threat Management • Serve as incident commander (including on-call ...

support operations function. You will lead and strengthen a growing technical support and operations function in a hands-on leadership role focused on improving incident management , Root Cause Analysis (RCA) , live monitoring, workflow efficiency, and team capability. You’ll work across support, product, and engineering to help build … more proactive, data-driven operational environment. Key areas of focus: Lead and develop a technical support/operations team Improve incident management and escalation processes Strengthen Root Cause Analysis (RCA) quality and follow-through Drive operational improvements, documentation, and automation Improve use of tools including Zendesk, HubSpot ...

Youll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

months (rolling) A well-established global business is seeking a hands-on IT Support Technician to support day-to-day IT operations across incident management, end-user support, and laptop set-up. This is a highly practical, onsite role suited to someone comfortable working across hardware, user support … core IT troubleshooting in a fast-paced environment. Key Responsibilities: Incident management and ticket resolution Laptop builds, set-up, and deployment Hands-on IT support across hardware and end-user issues General IT technician/desktop support tasks Support across Azure and Google environments Desired Skills: IT support ...

production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases … needed. Proactively identify and address potential issues before they impact service delivery. Completing service bookings, including provisioning of occasional use services. Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon ...

global business. The Digital Governance Risk and Compliance organization fosters a culture of transparency, accountability, and trust by promoting good governance, effective risk management, and regulatory compliance. These capabilities help bp balance security with usability, optimize technology investments, and enable bps business to meet its compliance obligations … ensure bp continues to meet new laws and regulations, attainment and maintenance of industry certifications, delivering audit programs and leading compliance governance, risk management and reporting for your area. What you will deliver You will: Lead the delivery of the global cyber and digital resilience compliance program and roadmap ...

teams at all levels Leading cross-functional initiatives with Data Engineering and wider Digital Services Managing budgets, contracts and supplier relationships Corporate Risk and Incident management Supporting digital transformation and application convergence initiatives aligned to Trust strategy Driving continuous improvement and user experience enhancements across all supported systems … Previous experience in applications management, systems lifecycle management, leading technical teams and working with suppliers is essential, as is the ability to work confidently across a large, complex organisation. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. ...

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution … operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system monitoring, and incident ...

practices across a live Azure-based platform and a new strategic platform being brought into service. The role is focused on reliability, observability, incident management, resilience, and automation . You’ll help define how services are measured and operated, introducing practical improvements around SLIs, SLOs, error budgets, monitoring … environments Azure cloud environments in enterprise-scale businesses SLO/SLI/error budget design and implementation Observability tooling (Prometheus, Grafana, OpenTelemetry or similar) Incident leadership across Sev1/Sev2 environments Disaster recovery, resilience testing, RTO/RPO Terraform infrastructure as code CI/CD pipelines and engineering enablement ...

Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports … deployments, ensuring safe, reliable, and compliant delivery. Champion monitoring, observability, and automation strategies to detect and resolve issues proactively. Develop and maintain operational runbooks, incident playbooks, and escalation protocols. Partner with engineering and analytics teams to align operational strategy with business objectives and platform roadmap. Required Skills & Experience Proven ...

service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding of transport, logistics … high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the primary owner of the outsourced IT Service Desk, managing the supplier as a strategic partner. Ensure consistent delivery against SLAs, KPIs ...

Coordination and accountability for control practices in relation to testing. Track and manage progress to plan, reporting into programme leadership Working collaboratively with project management and Technology professionals to ensure business requirements and deadlines are met. Working with third-party development teams and solution providers. Actively support QA requirements … through root cause and incident management processes across the delivery suite. Shared ownership of the testing of technology deliveries to confirm quality conformance to specifications and quality deliverables. Leading innovative solutions to reduce manual testing requirements and driving efficiencies in the testing and software development lifecycle. Supporting risk ...

digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements … technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used ...

constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national … would be a significant advantage in this role. This individual will have experience in the software development lifecycle, live support and knowledge of performance management and testing practices. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely ...

stimulating, challenging and rewarding projects, helping to ensure successful delivery against agreed scope, schedule, budget, and quality standards, whilst driving strong governance, proactive risk management, and high-quality stakeholder engagement. You will work closely with sponsors and staff from operational, business support and IT services, as well as with … third party suppliers and vendors. Reporting to the Head of IT Programme Management, and working closely with the IT Programme Management Office, you will be joining a growing team of enthusiastic project and programme management professionals, who are focussed on driving and implementing digital transformation and change. ...

Operations owns end to end data centre operations across Europe. This includes day to day operational performance, organisational scalability, reliability engineering, vendor and partner management, site readiness and workforce leadership across multiple countries. You will operate as the senior operations leader for Europe, partnering closely with global operations, engineering … ensuring consistent uptime, reliability and service excellence • Build and scale multi country operations organisations, including site leadership and technical teams • Own KPIs across availability, incident response, maintenance, safety, compliance and cost efficiency • Define and execute the multi year European operational strategy, including readiness for new sites and expansions • Partner ...

view on how to keep the production environment both highly and stable and available for daily trading activity. Primary responsibilities will be split across incident management & root cause analysis, working with development teams to resolve issues, whilst facing off to Front Office users to handle queries, provide progress … Monitoring and Observability tooling Python and Shell Scripting skills for automation purposes Capability to work across end-to-end Production Support covering initial incident response, root cause, gap analysis, bug fixing through to full recovery and resolution Understanding of the trade life cycle from pre-to-post trade ...

with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience … complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with ...

security incidents that require deviation from documented remediation methods, or are of a particularly critical nature. They drive efforts to ensure swift and efficient incident resolution and risk mitigation. They are also responsible for creating and utilizing automation workflows to streamline Security Operations incident response. Key Deliverables: • Documented … hypothesis-led cyber threat hunts resulting in improved detection capabilities and improved cyber security controls and safeguards • Critical incident response and management, ensuring appropriate investigation and mitigation activities are taken • Development of new proactive monitoring use cases and corresponding runbooks for incident detection and mitigation • Automation ...