1 to 25 of 363 Permanent Incident Management Jobs in England

Product Reliability and Support Strategist, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such … and more, enhancing operational efficiency and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing … customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer More ❯

and more, enhancing operational efficiency and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You will be responsible for enhancing … customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities in terms of performance, pains, and business use cases we deliver. Key Responsibilities: Improve Customer … Satisfaction Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Alerting and Incident Management Platform. Sometimes, these solutions involve impromptu solutions by keeping one eye on the product roadmap. Reduce Engineering Interruptions Identify common problems and work with Technical Product Management More ❯

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a … member of this team, you’ll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client … skills will thrive. Job Type: Permanent Salary: Up to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical More ❯

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a … member of this team, you'll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client … skills will thrive. Job Type: Permanent Salary: Up to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the … best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and … Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the … best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and … Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance More ❯

request of end users. Supporting the IT Regional Manager in the delivery of 2nd line support to users in the UK , Asia, and other regions as required. Supporting the management of incidents & requests that have been assigned/escalated to the User Support team and support troubleshooting these through to resolution in a timely and consistent manner meeting customer … in line with the company's policies and procedures. Assist with the cover or overflow of Service Desk calls, ensuring they are processed and logged in accordance with the incident management and quality management processes. Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base. Understand priorities for the … is needed during extended core hours. There will be a requirement to work overtime and/or work overseas on occasions as required by the needs of the business. Incident Management Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. Maintain high levels More ❯

a Great Place to Work for the last five consecutive years. Sound good? Read on to find out more about joining our team KEY RESPONSIBILITIES Manage end-to-end incident resolution: triage, classification, escalation, risk assessment, and timely closure of actions. During incident resolution, place special emphasis on assessing potential or actual harm caused to customers - including those … with vulnerabilities - and ensure remediation actions align with Consumer Duty requirements. Lead and coordinate incident response calls, including chairing the Customer Incident Management Process committee and acting as the key escalation point. Collaborate with Risk & Compliance stakeholders on incident identification, categorisation, scoring, and mitigation strategies. Communicate the status and impact of incidents clearly to all relevant … stakeholders, working in collaboration with them to resolve and close down actions. Conduct thorough root cause analysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of the customer incident management framework, ensuring business-wide compliance with internal policies and regulatory More ❯

through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers … minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed … of responsibility.* Share knowledge proactively with team members through regular updates, knowledge transition sessions, and collaborative problem-solving.* Assist in preparing operational reports for stakeholders by tracking progress on incident resolution and ongoing projects.* Support stakeholder management by providing clear communication channels and regular status updates throughout the incident lifecycle. What you bring: * Demonstrated experience supporting IT More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS) Continuous More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls * Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches * Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions * Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure * Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS) * Continuous More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls* Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches* Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions* Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure* Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS)* Continuous More ❯

compliance with industry standards. This position is ideal for someone who thrives in a collaborative environment and is passionate about optimising cloud infrastructure and automation processes. Key Responsibilities Infrastructure Management: Design, implement, and manage infrastructure using Terraform for scalable and secure provisioning. Compliance & Security: Ensure platform provisioning aligns with ISO and SOC compliance standards while collaborating with the InfoSec … manage containerised applications using Docker and other orchestration tools. Observability & Monitoring: Provision and maintain observability platforms such as DataDog, Splunk, or New Relic to gain monitoring and performance insights. Incident Management: Establish and oversee monitoring and incident management processes to ensure system reliability. Workflow Development: Develop and implement workflows that align with an incident management plan. CI/CD Pipeline Management: Manage and optimise CI/CD pipelines using tools like GitHub Actions, Travis , and other automation frameworks. Site Reliability Engineering (SRE): Perform SRE duties to ensure system availability, performance, and scalability. Application Support: Work closely with application teams to support application deployment and performance monitoring . Cloud Administration: Administer and optimise AWS More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced … IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management More ❯

competition. We have more than 350,000 clients across the world, so it's critical for our systems to be stable, reliable, and always available. That's where the Incident Management team comes in. On the Incident Management team, we manage the coordination and communication for all service-impacting outages to ensure they have a minimal … complexity Coordinate investigations and deploy critical thinking skills to drive incidents to resolution Facilitate the resolution by effective communication across multiple teams Communicate and escalate with stakeholders and senior management regarding sudden outages, as well as status updates on ongoing incidents You need to have: Experience working in production support or major incident management in technology for … a large global scale enterprise environment Extensive experience in a global enterprise technology environment in major incident management or production support Excellent written and verbal communication skills, with the ability to write quickly, concisely, and accurately under tight deadlines Willingness to learn new technologies We'd love to see: Strong ability to summarise technical issues in the written More ❯

workloads. You will be responsible for building and executing enablement plans in conjunction with the Cloud Operations Architect (a.k.a. Technical Account Manager, COA/TAM) for services such as Incident Detection and Recovery (IDR), Countdown Premium (CDP) and AWS Managed Services. You will orchestrate resources from across Global Services and managing the delivery of multiple services and resources to … outcomes Orchestrate collaboration between Global Services resources and customer stakeholders to drive best practice adoption Monitor and analyse key metrics to identify areas for continued customer improvement. Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks Drive actions from TAM/COA-led reviews of architectural, observability, resilience, and problem management gaps for their … areas for service improvements BASIC QUALIFICATIONS - 7+ years of experience in running large scale, enterprise-level service delivery of critical workloads with a strong emphasis on business conversations, account management, or technical program management - Strong verbal and written communication skills with ability to influence senior technical stakeholders - Understanding of incident management, problem resolution processes, IT Operations More ❯

for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … meet service availability SLAs. Working on a shift rota ( 12-hour day/night shifts ) providing24 x 7 x 365 operational support, you will be responsible for: Monitoring and management of the Global TNS Payments network. Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system More ❯

business understanding in the IS team. Deliver strategic transformation program(s) to align and automate our processes and enable efficiency. Working with business teams set up and deliver change management enabling our colleagues to adopt modern tools and new processes. Contribute significantly to IS strategic planning, with a focus on Corporate, HR and Finance systems roadmaps, in close collaboration … and Finance stakeholders and her team to operate effective governance of roadmaps, systems, vendors and projects. You'll need Degree/Masters degree - or equivalent experience Experience of systems management experience. Experience of team management. Project management, program management, systems design and development experience, SDLC (software development lifecycle) experience. Experience in understanding and transforming business processes and … managing requirements, preferably in a Corporate, HR and Finance context Areas of knowledge & level (basic-medium-advanced): Advanced knowledge of team management, stakeholder management and governance Advanced knowledge of systems management, software development, supplier relationship management, incident management and project management Advanced understanding and experience of Finance and HR Good understanding of information More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

To ensure the effective day-to-day delivery of IT services across both shared and in-house environments, with a strong focus on ITIL disciplines - Incident, Problem, Change, and Asset Management - and Cyber Security risk management . The postholder will act as the customer-facing lead for operational IT, ensuring services are reliable, secure, and responsive to … user needs. Key Responsibilities Manage the performance and quality of outsourced, shared service and in-house IT services Own and operate the ITIL processes: Incident , Problem , Change , and Asset Management Act as the operational interface with the other organisation (the shared service provider) Maintain the CMDB and configuration item lifecycle tracking Lead on cyber security risk assessments , patch … assurance , vulnerability management , and coordination with SOC/XDR providers Ensure compliance with cyber and data protection standards (e.g. Cyber Essentials) Monitor service level agreements (SLAs), escalate issues, and lead service reviews Coordinate change activity to ensure minimal business disruption Deliver customer-focused service improvement initiatives Support audits and business continuity planning Essential Skills and Experience Demonstrable experience managing More ❯

reduce manual workload, improving overall efficiency. Enhance Monitoring Tools : Improve tools for monitoring and mitigating site incidents, and conduct reliability audits and tests to strengthen eBay's reliability and incident management capabilities. Incident Management : Act as Incident Commander to drive resolution of major incidents, manage alarms, and ensure effective communication with leadership and partner teams. … experience in large-scale internet/server environments, including cloud computing and multi-tier architectures. Experience with delivering solutions with software engineering skills including Java, Python, GO, etc Strong incident management and leadership skills, with excellent technical triage and troubleshooting abilities, especially during crises. Expert knowledge in large-scale web operations, including web-based Java/J2EE architectures More ❯

Centre (JIC), Quadram Institute Bioscience (QIB), Earlham Institute (EI), and The Sainsbury Laboratory (TSL) - supporting cutting-edge research in food security, health, and environmental sustainability. NBIP provides the facilities management (FM) services to the JIC's, TSL's and EI's estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by … managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering, reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business … Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities projects. The FM Support Services Manager is responsible for the efficient and effective More ❯

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯