1 to 25 of 149 Permanent Incident Management Jobs in England

the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is … integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives. Salary Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits. What you'll be doing Support the Incident Management Lead throughout the full incident lifecycle, including coordination … of response efforts and maintaining detailed documentation. Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups. Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting. Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed More ❯

the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is … integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives. Salary Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits. What you'll be doing Support the Incident Management Lead throughout the full incident lifecycle, including coordination … of response efforts and maintaining detailed documentation. Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups. Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting. Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed More ❯

the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is … integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives. Salary Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits. What you'll be doing Support the Incident Management Lead throughout the full incident lifecycle, including coordination … of response efforts and maintaining detailed documentation. Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups. Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting. Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed More ❯

the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is … integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives. Salary Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits. What you'll be doing Support the Incident Management Lead throughout the full incident lifecycle, including coordination … of response efforts and maintaining detailed documentation. Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups. Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting. Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

Role OverviewWe are seeking an experienced and proactive Incident & Business Continuity Manager to lead our operational resilience and incident response capability. This pivotal role ensures the organisation’s critical services remain robust, responsive, and compliant in the face of operational incidents and major disruptions. Key Responsibilities Incident Management - Oversee daily incident review and triage, using … ServiceNow, to identify, escalate, and resolve operational incidents.- Liaise with technical teams and service providers (TCS) to clarify incident details, ensure timely resolution, and maintain audit trails.- Manage security-related incidents (lost equipment, data breaches, phishing), coordinating with IT, Information Security, and Data Protection teams.- Maintain and analyse incident statistics, trends, and root causes to drive continuous improvement … and risk mitigation.- Prepare and deliver weekly and monthly incident reports to senior stakeholders. Major Incident & Escalation - Lead the response to major (P1/P2) incidents, ensuring prompt escalation to executive leadership and clear, actionable communication throughout the incident lifecycle.- Establish a framework to provide consistent updates to stakeholders.- Coordinate post-incident reviews and ensure lessons More ❯

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical … and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

and business expertise. You'll be the go-to expert across a diverse, modern, and complex technology landscape, ensuring seamless support and smooth operations. You'll take charge of incident triage and resolution, lead system upgrades, and keep performance optimized through proactive monitoring and alerting. Beyond day-to-day support, you'll drive continuous improvements in processes and tools … resilience, focusing on high-availability, scalability, and reliability. Support and contribute to the development of runbooks and knowledge sharing materials for the team. Contribute to the ongoing improvement of incident management processes, response times, and issue resolution. Maintain detailed incident reports, root cause analyses, and post-incident reviews. Document technical processes, troubleshooting procedures, and maintenance guidelines … with a broad range of technologies, including: Practical experience with performance monitoring tools such as Dynatrace or equivalent. Skills & Knowledge Solid understanding of Site Reliability Engineering (SRE) principles, including incident management, monitoring, alerting, and performance tuning. Strong knowledge of Software Development Lifecycle (SDLC) processes. Familiarity with incident management platforms like ServiceNow, PagerDuty, or similar tools. Excellent More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … is a small team of around 3 Developers, 1 Tester + 8 people (front office) Key Responsibilities Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … is a small team of around 3 Developers, 1 Tester + 8 people (front office) Key Responsibilities Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … Joint-CEOs as well as external clients Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … Joint-CEOs as well as external clients Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test More ❯

by users or potential intrusion by an attacker. Preparation for, handling of, and following up of cyber security incidents, to minimise the damage to our organisation and prevent recurrence. Management of the configuration of protected systems to ensure that any vulnerabilities are understood and managed. Assessment, validation and reporting of information on current and potential cyber threats to maintain … the organisation's situational awareness. Management of cyber security risks in line with business objectives and regulatory requirements. Management of cyber security education and awareness programme. Management of cyber security performance measures. Person specification Essential criteria assessed at application stage: Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated … including but not limited to: CISSP, CCSP, CISM. Or equivalent proven Level of experience. Minimum of two years' experience in a similar role. Working experience of security operations and incident management. Working experience of risk management and mitigation. Working experience of developing and delivering security education and awareness programmes. Desirable: Experience of working in a public sector or More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and … security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability More ❯

meet the changing expectations of customers and regulators. Where you fit in: As our Technical Support Engineer you will Drive excellent standards and performance in health and safety, risk management, and control of work. Identify improvements in health and safety across all relevant areas. Work in accordance with Yorkshire Water task lists, safe working procedures, and safe systems of … M Maintenance Manager in ensuring optimized asset maintenance standards and procedures. Provide cover for the E&M Maintenance Manager when required. Resolve high-priority, complex, and emergency problems. Support incident management and action plan delivery. Be on standby when required. What skills & qualifications you will need: Experience in health and safety management processes and systems. Ability to … understand and deliver business plan outputs. Proficiency in YW health and safety management procedures. Strong relationship-building skills. Understanding of current environmental regulations and compliance. Experience in delivering improvements in an engineering environment. Experience in incident management and asset failure recovery. Ability to support and embed change. Clear demonstration of company values and behaviours. Enthusiastic, highly motivated More ❯

other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management … through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. … Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure Security - Installing Security Patches/Service Packs in a timely More ❯

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are … Brief Role Objective: The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy. More ❯