101 to 125 of 269 Permanent Incident Management Jobs in England

IT Service Management Specialist | 2 days per month London | 12-18 months | £360 Inside IR35 Working with a direct team of three, line manager and a large IT professional services company supporting with a large data centre migration. The responsibilities will include supporting on all BAU duties such as … major incidents, outages, governance, and problem/change management. There will be lots of internal and external stakeholder management so strong communication and problem-solving skills are key. As an IT Service Operations Manager, you will oversee and govern the outcomes of core Service Integration and Management (SIAM … disciplines. Your primary objective is to ensure the delivery of high-quality services in line with agreed SLAs and KPIs, through effective management of both partner-provided resources and internal teams. You will also act as a Major Incident Manager for high-profile incidents, driving resolution through effective more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/… 2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential more »

A global investment management company located in the City of London is looking for an Information Security Manager to join their Security Team on a permanent basis. As a Cloud Security and Risk Lead, you ll have the opportunity to lead technical resources to ensure that technical security risks … and configuring necessary security controls. Ensure that security is fully integrated into all project and ad-hoc deployments or is clearly managed through risk management . Implement cutting edge security controls across both on-premise and cloud environments with the goal of leveraging new functionality and informing architectural design. … enterprise shall include at least two of the following components: Cyber/Web Security (Firewalls, DoS, Proxies, CDN/WAF, API Gateways etc.) Threat & Incident Management (SOC, SIEM, SOAR, Threat Intelligence, etc) Penetration Testing methodologies and toolsets Data Security (DLP, DRM, etc) IDAM (FIAM, SSO, etc). Experience more »

including, networking, servers, wifi, devices and classroom technology Strong experience in developing a cloud strategy and coordinating the adoption process. Experience with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and … teams. Ability to multitask and manage a large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders more »

an urgent Service Delivery Manager position on a Permanent basis. This is ideal for someone who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented … and with a salary of up to £50,000 depending on experience. Key Skills and Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating more »

and eventually transitioning to a full 24x7 rota. The established rota will be 12-hour shifts, 4 days on, 4 days off. Key Responsibilities: Incident Management: Resolve complex incidents promptly to maintain high service levels. Manage P1 communications and technical incident calls if needed. Patch Management … and functionality, including scheduled and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues across various technologies and platforms. Documentation: Document incident resolutions, system changes, updates, and testing activities accurately. Communication: Maintain effective communication with team members, Shift Lead, and manage internal/external incident communications. Test Management: Follow detailed test plans, conduct thorough testing, and report findings to the Test Manager. Ensure high-quality and timely completion of all testing. Continuous Improvement: Contribute to process and service improvements. Stay updated with the latest technologies and best practices. Required Qualifications/Requirements: Clearable more »

software Broad knowledge across the technology spectrum so you can converse confidently and challenge when needed Familiarity and understanding of the design, implementation, and management of operating models in a technology/telco environment A strong understanding of compliance and experience of operating and managing IT security best practices … Proven financial awareness & acumen ideally with budget management experience Excellent people management skills with the ability to motivate and inspire a team and foster a collaborative work environment In-depth knowledge of ITIL concepts and best practices including major incident management, problem, change and SLA management more »

cost recovery system Administration of all starters and leavers across the firm Promoting the use of IT to staff Liaising with Technical Support team, Incident and Problem Management Specialist and third-party maintenance suppliers Imaging and maintaining laptops Deployment and maintenance of mobile devices Administration of the telecoms … Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage Person specification Ability to work independently and as part of a team Excellent customer service more »

troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs. Produce problem identification … closely with Development team. To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members Develop solutions on … process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Excellent time management and prioritization skills Personal Characteristics Outstanding track record in Power Platform development with demonstrable success in previous roles more »

be a global role having responsibility for the way in which technology services are delivered within the organisation. You will be responsible for service management teams in both the UK and in the US. The organisation has a prestigious reputation as one of the worlds premier specialty insurers and … of the business with the aim of evolving the IT capabilities. You will join as a director, with significant scope to develop a service management roadmap and build a service management team globally to improve the problem, change and incident management of the business. This will … IT directors to ensure successful delivery of this roadmap including ITIL capacity and ITSM practices. You will have experience in developing similar strategic service management strategies previously, ideally however not exclusively within a regulated or customer focused industry. You will also have experience in building and developing service management more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … tier level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a more »

a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service … Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating … future reference. Continual service improvement ensuring that repeat tickets are escalated and that documentation/self-help is in place where possible. Instigate major incident management for all P1 and P2 tickets by working with the service delivery management team. Addressing and managing any internal or external more »

quality and budget. You will have experience working across the full SDLC with principal responsibilities including: Support - Provide technical support to ERP systems customers. - Incident and problem management - Proactive monitoring and health checks - Adhere to incident management controls, tools and SLA's - Adhere to SOX controls … experience of the Software Development Life Cycle (SDLC) using associated tools. * Skilled in the production of functional and detailed design specification documents. * Excellent stakeholder management skills. * Able to learn new systems quickly. * At ease working under pressure to cost and time deadlines * Excellent communication skills (written and verbal) * Flexible more »

the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of … and collaboratively within the team to ensure tasks are executed with precision, accuracy, and cost-efficiency. Proactively identify and address trends related to Service Management to enhance the overall user experience. Maintain and support the IT hardware and software desktop environment. Have a strong focus on continual service improvement. … and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker Can more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role.. Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you'll be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … reporting on progress to governance forums. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Implement, document and own the IT General Controls (ITGC's) across the more »

working primarily within the Telecommunications operations delivery team this role is responsible for supporting the IS Operations Manager (Telecoms) and Lead Engineers in the management of incidents and the maintenance functions in the Northern Powergrid region and to support the Telecoms Service desk and associated processes including change requests … and service incident SLA performance. If you have a passion for the company and the desire to succeed, we want to hear from you! What you’ll be doing Ensure delivery of the maintenance and incident functions within telecoms operations Provide support for the Telecoms operational and Non … operational Networks Provide out of hours support to major incident declarations (MIMP) Participate in the Telecommunications out of hour’s standby provision. Assist in the delivery of the Telecommunications maintenance program and the incident restoration function primarily within the Northern Powergrid Yorkshire operating area Ensure the Telecoms Maintenance more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

based in Burton on Trent. Responsibilities: Digital Support Analyst • Manage IT’s change control process and for any security enhancements or remedial activities and management of changes raised through projects. • Work closely with internal IT and Digital teams to identifying areas of improvements that would lead to more robust … secure, efficient and performing platforms that meet my clients requirements. • Be responsible for Incident Management; technical triage, ticket management through internal and 3rd party support teams and proactively monitor. Must haves: • Excellent customer communication skills. • Hard working with the ability to work under pressure and self-motivation … work unsupervised. • Experience in Supporting and Implementing Digital solutions. Skills and experience: Digital Support Analyst • Investigating/Troubleshooting IT Server Infrastructure related incidents • Domain Management • Microsoft Azure Cloud Hosting • Common application monitoring tools • Web Application support • Security Advantages: • ITIL processes • Linux and Windows Server Operating Systems • LAMP based applications more »

resolution * Collaborate with our engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management * Technically delivery of change requests into live services * Collaborating with Product Management team on continuous product improvement based on customer feedback * Site acceptance …/or second line support in an enterprise/Cloud based environment * Telecommunications systems experience (telephony/Radio integration) * ITIL processes in support environment * Incident management and resolution * Microsoft operating platforms, including Microsoft cloud-based services. * Microsoft SQL Server deployment and management * WAN/LAN hardware, configuration … environment * Virtualisation (e.g. VMware) and Enterprise storage (e.g. Netapp, Dell & Fujitsu) Technologies: MS Server 2012/2016/2019, Linux, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS, Azure Cloud, AWS cloud and ESXI/HyperV more »

Data & Analytics Re. In this critical position, you'll be at the forefront of ensuring the smooth operation of our data infrastructure by overseeing incident resolution and data quality management. Your primary focus will be on leading the L2 operations team, driving continuous improvement initiatives, and collaborating closely with … areas for improvement, and opportunities for optimization.Stay Updated on Industry Trends: Stay abreast of industry trends, best practices, and emerging technologies related to data management, quality assurance, and operational excellence. Continuously seek opportunities to enhance skills and knowledge to drive innovation and excellence.About youThe ideal candidate will possess extensive … leading Reinsurance company.Your experienceMinimum of 7 years of experience in data operations or a related field.Proven track record in managing operational teams and driving incident resolution in data feed and load environments.Strong leadership skills with the ability to mentor and guide a team effectively.Experience in incident management more »