26 to 50 of 268 Permanent Incident Management Jobs in England

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement Be the owner of the operational integrity of all production environments Production Monitoring and Operational … ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc Customer Support & Incident Management Own incident management processes and on call response. Take ownership more »

Position : PAM Manager Company Overview: Our client is a prestigious private institution specializing in investment banking, wealth and asset management, and corporate banking. Catering primarily to high-net-worth individuals, institutions, and corporations, they are renowned for their commitment to excellence and innovation in financial services. Role Summary: The … company is seeking a highly technical and business-engaged PAM (Privileged Access Management) Engineer. While they currently utilize Delinea for PAM, they are open to candidates with experience in any PAM tooling, demonstrating an agnostic approach. The ideal candidate will have hands-on engineering experience and be able to … rules, and the team structure. Your role will also involve close collaboration with the Security Operations (SecOps) function and other security teams, particularly in incident management scenarios where PAM expertise is crucial. Key Responsibilities: User Base Management : Understand and manage the size and characteristics of the user more »

Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and … SkillsGraduate with Minimum 3+ years of experience in service DeskExcellent communication and conversation skills in English with a Versant Score of 70Good Knowledge of Incident, Change and Problem ManagementManage Service Desk activities, including:Owning overall responsibility for Incident and Service Request process handling on the Service DeskLiaise with … relevant updates suggested by the Quality Lead on the ticket.Use Remote Desktop to assist the end users as required.Good Knowledge on O365 products.Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedureExperience in executing the service request raised in the ticketing more »

users in relation to IT support Become familiar with technical troubleshooting of both hardware, software and network issues Adhere to established support processes; access management, incident management, service management, problem management and change management Undertake various IT projects as directed by line manager Job more »

Job summary The Nursing and Quality Directorate delivers support across the organisation for Nursing, Nurse Education, Incident Management, Audit, Complaints Management, Governance and areas of Risk Management. The Datix team is responsible for successfully implementing all modules of Datix Cloud IQ to replace DatixWeb and ensure compliance … from NHS England, the CQC and the Department of Health and Social Care and the CQC. The post holder will be a Datix Risk Management system specialist responsible for developing, managing and maintaining the Datix Risk Management system across all modules. The post holder will work closely with … Nursing and Quality Directorate, corporate and directorate management teams and staff at all levels in the organisation to maximise ease of data entry, to facilitate easy reporting and to encourage adherence to local protocol for data, analysis of information in the database. Main duties of the job In house more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … diligence for customer tools, process and projects Ability to create templates for foundation data, CMDB etc. Technical Expertise: Experience on core ServiceNow modules like – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management Experience on Java scripting … Experience in complex data migration Excellent experience on ServiceNow integrations Experience in creating custom applications Exposure to Discovery and modules like PPM and Release Management Excellent experience in creating customer reports and dashboards Experience on ServiceNow foundation data management and data modelling Experience on LDAP integration Soft Skills more »

Release & Management Analyst City of London (Hybrid) Leading Insurance Company £65,000 + Bonus & Benefits I am looking for an experienced Release & Management analyst to join my client, a leading reinsurance firm based in London. This rols is responsible for co-ordinating and facilitating Change and Release Management, aswell as incident ,service management and release management experience in applications. Key responsibilites- Assist in the development of the comapnies Technology Change and Release Management Process and act as first point of call for queries. Co-ordinate multiple teams across both the company and third … parties (onshore & offshore) to ensure a smooth change & service delivery experience Support, resolution and management of defects in prod and non-prod environment. Ensure a clear defect management process is followed and reported to senior stakeholders as required Review of incidents, defects, change, including prioritization, acceptance, reporting, fix more »

+ Additional Corporate Benefits Package Role: The Security Engineer reports to the Director of Information Security Operations and works closely with the Information Security Management team to implement and maintain our security controls and tools. Work with other departments to improve our security. Key Responsibilities: Develop and deploy tools … Monitor and manage responses to security incidents with DLP security. Manage standard, third party and authorized identity access Implement, manage and enhance HSM key management infrastructure. External vulnerability patching, internal vulnerability patching, web application scanning and compliance patching. Experience in cyber incident management and investigative security. Write … high-level plans for review and presentation. IT security certification in Change Management Board, Architecture Review Board Participation in IT and security management meetings. Required Experience Between 5 and 10 years of experience as a cyber security engineer. Hands-on technical support experience in IT and network security more »

monitoring incoming calls, triaging issues through our CRM system, and providing essential support to our field teams. You'll be at the forefront of incident management, swiftly addressing issues and escalating them as needed to maintain seamless service delivery. Shift pattern: 6:30pm - 5:30am OR 7:30pm … off What you will achieve: Monitor and Manage Call Centre Operations: Handle all incoming calls, triage issues, and provide timely responses throughout the night. Incident Management: Address level 1 and level 2 incidents, escalating to appropriate parties when necessary. Field Team Support: Assist field teams with app support … familiarity with Microsoft Dynamics 365 (D365) is highly desirable. Clear communication skills are essential, as you will be the primary point of contact for incident management, addressing level 1 and level 2 issues with confidence and efficiency. #.INDHP Agency Notice Ground Control does not accept unsolicited agency resumes more »

attend our Head Office in Warwick. What you'll do: Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS Performance management and reporting of ITCS key SLA's/KPIs to the Business. Deliver monthly IT Service Management forums Lead and manage Telent IT … Major Incidents and RCA processes confidently Lead and manage all ITSM processes including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes and best practice Define business communication plans for major incidents Major Incident Management lead on … fostering a collaborative and high-performance culture. Who you are: You will have proven experience in a similar role, with a sound knowledge of Incident, Problem, Change and Knowledge Management. Key Requirements: Extensive experience of working in a Service Integration environment as service management lead, working in IT more »

INCIDENT MANAGEMENT ANALYST - £48,000 - £55,000 (MAX) LONDON (4 DAYS IN THE OFFICE; 1 FROM HOME). Working for a VERY PRESTIGIOUS FINANCIAL SERVICES/INSURANCE company. This is a Newly created position for a new Service Management/Service Delivery Team that are looking for … their first hire. Junior/Mid-Level Incident, Problem or Change Management Analyst required. 3-5 years of recent experience needed. Looking to invest in someone up and coming. ITIL would be great to have/or currently working towards will also be considered. We are looking for … dynamic, passionate candidates who are looking to grow their career in Service Management/ITIL Service Delivery. You must have solid communication skills; be a team player and have at least 3-4 years of current Incident, Change or Problem Service Management experience (Working at an Analyst more »

Role: Major Incident Manager Location : Bracknell The company: Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business … possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. Manage and coordinate Major Incidents and incident resolution. Key Accountabilities: • Manage high priority, complex incidents which require cross system team engagement. • Coordinate the implementation of “workaround” solutions across various run and … urgent and severe incidents. • Act as an escalation point from the 1st Line support teams and the Service Manager. • Reduce service downtime through effective Incident Management. • Manage expectations from multiple channels affected by incidents, such as the branches divisions. • Overall accountability for incident monitoring. • Hold suppliers/3rd more »

The ‘MCR Specialist, Service Delivery’ is a new role supporting the MCR team with the specialist aspects of service delivery, primarily focussed on the management and oversight of IP and satellite distribution for the BBC. This is an operationally hands-on, technically focussed role with an emphasis on customer … relationship and incident management. The role acts as primary departmental contact in all aspects of service and supplier management, with a key role in incident management and post incident review and reporting. The role is a customer advocate, and functions as the conduit between account … management, support engineering, operations teams, and the customer. You will also work closely with other internal stakeholders, including change and project managers, and teams based at other EDM facilities, to ensure Encompass is delivering an outstanding technical service for its customers. In all matters the role is the customer more »

candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs. Responsibilities Security & Safety Incident Management: Gather and analyze incident reports from data centers. Identify security threats and risks, escalating to appropriate teams as needed. Access Control … Management: Manage internal and external access requests. Conduct regular audits of access control lists and permissions. Oversee CCTV and security camera systems. Shipment Compliance: Manage inbound and outbound shipment requests, ensuring compliance with policies. Validate and record deliveries to data centers and warehouses. Implement security protocols for vendor and … Media Handling & Destruction: Oversee the destruction and sanitization of media disks. Monitor and manage bad media, developing reporting processes. Manage destruction vendor operations. Hardware Management: Handle decommissioning, RMA, and migration of equipment. Diagnose security hardware issues and coordinate repairs. Support data center audits and vendor management. Operations: Collaborate with more »

candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs. Responsibilities: Security & Safety Incident Management: Gather and analyze incident reports from data centers. Identify security threats and risks, escalating to appropriate teams as needed. Access Control … Management: Manage internal and external access requests. Conduct regular audits of access control lists and permissions. Oversee CCTV and security camera systems. Shipment Compliance: Manage inbound and outbound shipment requests, ensuring compliance with policies. Validate and record deliveries to data centers and warehouses. Implement security protocols for vendor and … Media Handling & Destruction: Oversee the destruction and sanitization of media disks. Monitor and manage bad media, developing reporting processes. Manage destruction vendor operations. Hardware Management: Handle decommissioning, RMA, and migration of equipment. Diagnose security hardware issues and coordinate repairs. Support data center audits and vendor management. Operations: Collaborate with more »

operation of the exchange's technology support to both internal and external clients. This role oversees the delivery of high-quality technical support services, incident management, and end-user assistance to internal employees and external customers. The Head of IT Support plays a critical part in maintaining the … policies and procedures. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field Minimum 7 years of experience in IT support management, preferably in an exchange or financial services environment Proven track record of leading and motivating IT support teams Excellent problem-solving, critical thinking, and … decision-making skills Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders Familiarity with IT support best practices, including incident management, change management, and service level agreements Knowledge of IT infrastructure components (e.g., servers, networks, databases, applications) and their support requirements Understanding more »

skills, interests and experiences and have a lot of fun along the way! Role overview You will report directly to the Head of Product Management and be responsible for developing and maintaining nudge's best-in-class product operations function. You will collaborate closely with the product and development … product issues, providing expert troubleshooting and resolution. Diagnose and resolve technical problems related to product functionality, integrations, and customer environments. Collaborate with development, product management, and QA teams to address and resolve product defects and performance issues. Customer Engagement: Engage directly with customers to understand their challenges and provide … junior support engineers, sharing knowledge and best practices. Create and maintain internal documentation and customer-facing materials, such as knowledge base articles and FAQs. Incident Management: Lead incident response efforts for critical product issues, coordinating with cross-functional teams to ensure rapid resolution. Conduct post-incident more »

SOC Analyst to their current team of 11, with the primary aim being to undertake and support the response to a cybersecurity event or incident as well as support other cyber services within the business. The goal of the SOC is to minimise and control the damage resulting from … policies and practices and dealing with any/all security incidents. WHY? Working within a comprehensive team with decades of experience in Cyber and Incident Response £40K - £60K DOE Additional Training Budget 23 days Annual Leave + Bank Holidays + 3 extra days at Christmas (Can rise to … Vendor training and internal skills and knowledge transferring WHAT IS A TYPICAL DAY Reviewing & Triage initial alerts First point of escalation Initial investigation Clarify incident severity Knowledge of security methodologies for investigation Comfortable with RAW output Threat Intel Info - against alerts Threat Hunting Internal Security and Log Management more »