76 to 100 of 266 Permanent Incident Management Jobs in England

the ideal candidate will be mid-level with 3+ years experience in a similar role. Required: 3+ years' experience Experience with stakeholder management. Vulnerability management including incident priority. Incident management Penetration testing experience Knowledge of multiple technologies encompassing cloud Experience with Microsoft tech stack This client more »

and reliability. Is this you? Can you, as a Cloud Infrastructure Analyst play a key role in the team? Key tasks include; IT Infrastructure Management: Monitoring infrastructure services, delivering & implementing technical solutions in line with processes & procedures, using tools & techniques for monitoring performance of automated systems & services. Hardware & software … information, facilitating security risk assessments, business impact analysis & accreditation for complex infrastructure systems. Maintain appropriate administrative access to the infrastructure. Day to day Problem & Incident management , determining problem fixes, implementing remedies & preventative measures. Ensure incidents are handled within procedures. Provide effective feedback, throughout the performance management cycle … for optimum performance. Assist with IT Disaster Recovery and Business Continuity planning and testing, ensuring infrastructure services meet agreed SLAs. Change Management . Ensure all infrastructure changes are implemented through the change management process. All changes to Azure services are managed effectively through Infrastructure as Code, IaC ,Terraform. more »

Responsible for owning and customer requests and account issues. Delivering customer reports & conducting quarterly business reviews with the customers. Coordination and handling of complaint management & incident management Support with internal, external and customer audits Advocate of their products and services to the customer Develops and builds strong more »

required. Key Responsibilities Central Point of Contact: Serve as the primary contact for users reporting issues with services, demonstrating excellent communication skills and empathy. Incident Recording: Gather necessary information from users and accurately record incident details, ensuring efficient documentation. Initial Incident Handling: Classify, prioritise, and diagnose incidents … promptly, aiming for swift resolution. First-Line Investigation and Resolution: Investigate and resolve as many incidents as possible within agreed timeframes, utilising technical expertise. Incident History Maintenance: Maintain detailed records of actions taken during incident resolution, particularly when 1st Line Support is responsible. Escalation Management: Assign unresolved … incidents to appropriate groups (2nd or 3rd Line Support) within agreed timelines. Incident Tracking: Monitor and manage service desk incidents until closure, keeping affected users informed of progress. Service Level Adherence: Ensure that tickets meet or exceed service level agreements (SLAs). Ticket Escalation: Escalate complex or critical incidents more »

to processing personal data with the highest level of diligence, and you ll play a pivotal role in maintaining and enhancing our robust infosec management system, acquiring and upholding security certifications, fulfilling the role of our Data Protection Officer and ensuring we have appropriate controls to mitigate risk. You … Simultaneously, your comfort with detail will see you managing the day-to-day operations, keeping our platform and business secure. Key responsibilities Information Security Management & Certifications ISMS Oversight: Maintain and enhance Zest s Information Security Management System. This includes maintaining documentation, conducting and documenting risk assessments, driving improvements … the latest cybersecurity threats and trends to inform strategic security planning. Security Infrastructure: Oversee the installation and maintenance of security systems, controls and infrastructure. Incident Management: Take charge of the response to all information security and data protection incidents and collaborate with various business units to understand, document more »

and hardware problems, and ensure the efficient operation of IT systems. This position requires a strong blend of technical expertise, problem-solving skills, time management , and customer service orientation. Duties and Responsibilities: Technical Support: Provide Level 1 and 2 technical support to end-users via phone, email, chat, or … related to software, hardware, network connectivity, and IT systems. Escalate unresolved issues to appropriate teams or Level 3 support for further investigation and resolution. Incident Management: Log and track incidents using the IT service management system, ensuring accurate documentation of all support interactions. Prioritise and manage the … to resolve common issues independently. Conduct training sessions and workshops to educate end-users on IT tools, systems, and best practices. Asset and Configuration Management: Assist in the management of IT assets and configurations, including software licenses, hardware inventory, and configuration baselines. Perform regular audits and updates to more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP more »

Device Management Engineer Join our client's fast-growing business as a Device Management Engineer. You'll manage and administer over 12,000 devices, handling escalated incidents, software deployments, and day-to-day device administration. Key Responsibilities: Incident Management: Resolve device-related incidents escalated by the … Service Promotion: Advocate for services like Office 365 and Adobe Creative Cloud. On-site Support: Assist with device installations, including occasional travel. Requirements: Device Management Experience: Microsoft, Android, or Apple devices in an enterprise setting. Technical Skills: Experience with Jamf, Soti, or SCCM/MECM, as well as mobile … and deployment methods. Office 365: Experience supporting Office 365. Networking: Understanding of DNS and DHCP. Security Applications: Familiarity with enterprise anti-virus products. Asset Management: Knowledge of asset management for hardware and software. Skills: Problem-Solving: Strong IT problem-solving skills. Communication: Excellent verbal and written communication skills. more »

are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain … Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active …/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts more »

provision of required services within associated performance targets Working with other engineering disciplines (Systems, Test & Evaluation, and Software Engineering) and non-engineering disciplines (programme management, proposal management and operations) to meet mission success milestones Administer systems both from technical and security perspectives Support build and deployment of new … week on, week off rota occasional travel to Data Centres located in Wales occasional visits to Warminster site may be required to work on incident management, support team meetings, demonstrations, etc. Required skills, qualifications and experience strong technical leadership within a busy operational environment ability to synthesize contractual more »

Reporting to the I&M Coordinator (IMC), the role is to act as Senior I&M Data Manager (DM) responsible for SCS's Data management service, databases, and I&M software platform for the duration of the project. This role will handle multiple aspects of administration, deployment, maintenance and … SCS procedures and software. The Senior I&M Data Manger will be a key person in SCS's team, responsible for the configuration and management of the I&M Database and software platforms, providing management and support to the SCS Data Managers and technicians to ensuring consistency on … data management across SCS, and ultimately ensuring SCS is able to comply with Hs2's contractual requirements relating to I&M data management. Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who more »

a range of varied functions, such as M365 Migration, application upgrades and device refreshes. IT Security focused work including patch updates and general vulnerability management The Key Responsibilities Are: Windows 10/11 build automation and image management. Endpoint device set-up and configuration. Hardware and software product lifecycle … processes are fully followed and advise on IT security related issues. Liaise with 3rd party service providers to resolve problems within agreed timescales. Vulnerability Management to identify and fix Security vulnerabilities. MDM solution administration. Support the Society branch network across 34 locations and our head office functions. Support equipment … Experience of Windows based administration tools such as Active Directory and Group Policy. Strong troubleshooting, analytical and fault-finding skills Able to automate system management tasks. Excellent communication and interpersonal skills. A strong customer focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £40,000 Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication to their values and their standing in … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

their team on a permanent basis. As a 1st Line Support Technician, you will be responsible for providing 1st Line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services as part of a busy Service Desk within the … to a more experienced 1st line support person or the 2nd line support team. Logging calls with 3rd party vendors and liaising with suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA more »

needed. Weekend overtime available. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incident management and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service … Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

Trust. Information Governance has many strands and stretches across many areas. It is imperative that a single point of knowledge is available to senior management and staff to provide clear guidance and performance assessment and to ensure that the organisation meets both its statutory and legal obligations. Non- clinical … patients is incidental. Main duties of the job To provide specialist knowledge on all aspects of information governance across the Organisation, including leading on Incident response and investigation, owning DPIA end-to-end process and submissions review, collating and managing the Information Assets and Data flows. To take every … the Trust relating to the following areas:- o Code of Confidentiality (Caldicott, Data Protection, Access to Health Records) o Clinical Information Assurance o Records Management o Information Security Assurance (BS7799/ISO17799) o Freedom of Information o Communications & Training and Awareness To develop, review and implement all policies and more »

protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Portfolio. This will include the organisation and management of reactive and contractual services. In this role … you will be responsible for the commercial, customer and service management for our ROADflow Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. … program of excellent, value added service. Responsibility for the Program and Performance of the ITS support service including the service budget, individual service contracts, Incident Management and Continual Improvement. Ensuring our customers receive an excellent service culminating in high availability of assets through both reactive and proactive support more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

A Bit About The Role This is an excellent opportunity to prove your Major Incident Management skills in a truly challenging, and complex environment. In order to be successful in securing this role, candidates will need to demonstrate previous experience of managing Major Incidents using in house and … support teams. In this role you will be responsible for coordinating the recovery of all Major Incidents to resolution and assisting the IT Major Incident/Problem Manager in the analysis and long-term resolution of issues. The successful candidate must have the ability to have challenging conversations with … investigation of all incidents in line with service level agreements, providing a high level of customer contact/communication for critical incidents Conduct post incident review meetings Own the investigation of resolved critical incidents to determine root cause Provision of Major Incident reports to customers and the business more »

and analytics needs and to ensure the team is delivering solutions that meet those needs.Lead the D&A Support team and Platform team, including Incident Management, Capacity Management, Technical strategyDrive self-service model for the businessHandle the overall resource allocation and prioritisation of the delivery team across … data privacy and security regulations, and that all data is handled in a safe and responsible manner.Responsible for working in accordance with the Risk Management Framework, and compliance with the Aon UK and corporate policies, including participation in the management of risks (including completion of required training) that … data and analytics and be able to evaluate their potential impact on the organisation.Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may more »

minimising losses from failed internal processes, inadequate controls, and emerging risks. Who you are • Experienced risk professional and have worked in 1st line risk management (desirable but not essential) • Relevant regulatory/prudential regulatory experience in financial services • Have experience in Risk & Control Assessments, Audit Management, Regulatory Compliance … Incident Management and Event & Action Management • Resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing • Hands-on and great at delivery & execution • Curious and collaborative - you're great at asking incisive questions to pick things up more »

IT Service Management Specialist | 2 days per month London | 12-18 months | £360 Inside IR35 Working with a direct team of three, line manager and a large IT professional services company supporting with a large data centre migration. The responsibilities will include supporting on all BAU duties such as … major incidents, outages, governance, and problem/change management. There will be lots of internal and external stakeholder management so strong communication and problem-solving skills are key. As an IT Service Operations Manager, you will oversee and govern the outcomes of core Service Integration and Management (SIAM … disciplines. Your primary objective is to ensure the delivery of high-quality services in line with agreed SLAs and KPIs, through effective management of both partner-provided resources and internal teams. You will also act as a Major Incident Manager for high-profile incidents, driving resolution through effective more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/… 2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential more »