Tech Bar teams.o Supervise a team of technical Tier 2 IT support technicians and ensuring that all logged calls are aimed to be responded to and resolved within agreed SLA's, ensuring that all support details are accurately recorded and logged using digital services ITSM tool. About us The Christie is one of Europe's leading cancer centres, treating over More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong More ❯
related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong More ❯
related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong More ❯
Northamptonshire, England, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes. Collaborate More ❯
Ascot, Berkshire, United Kingdom Hybrid / WFH Options
Frimley Health NHS Foundation Trust
for assistance from users in a pleasant and professional manner Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures. Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising More ❯
Support Specialist will be assigned a daily senior shift which they will be responsible for monitoring the ticket queue with the Service Desk to ensure that there are no SLA breeches and that our support meets or exceeds defined professional quality standards.At Cornerstone Research, you will be part of a thriving, 1,000-strong team that spans nine offices, comprises More ❯
identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna More ❯
Southampton, Hampshire, South East, United Kingdom
Spectrum It Recruitment Limited
implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services and technologies into live support. Champion IT service best practices and contribute to evolving support standards and procedures. More ❯
Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite ServiceMore ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Sofology
for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯
for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯
for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯
Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) Collating data to create reports/metrics/produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our document management tool suite ServiceMore ❯
Barrow-In-Furness, Cumbria, Barrow in Furness, United Kingdom
Adecco
to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯
Barrow-in-Furness, Cumbria, England, United Kingdom
Adecco
you to be on site 5 days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯
Scheme What Will I Be Doing: * Ensure that all tickets raised via our ITSM portal, telephone or walk up are logged, triaged, and managed through to resolution within agreed SLA's* Ensure triage of tickets is performed to a high standard so that tickets are prioritised correctly, and trends can be successfully identified* Ensure tickets assigned to the IT Support More ❯
and security. Administer servers, virtualisation and user hardware. Manage software deployments and compliance processes, including ERP systems. Monitor and maintain Microsoft 365, Azure and identity services. Oversee Helpdesk operations, SLA compliance and incident resolution. Lead IT projects and implement process improvements. Maintain IT documentation and ensure governance standards are met. Drive security improvements and maintain compliance with industry standards. Support More ❯
and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems. Monitor and maintain the Microsoft cloud environment. Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions. Deliver planned and ad-hoc IT projects within established frameworks. Create and maintain all IT documentation. Administer security tools and maintain governance More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Littlefish
solving complex challenges while supporting others to grow, this could be your next step. You will: Leadership & Delivery: Manage a small team of engineers, oversee work allocation, and ensure SLA/KPI targets are met. Technical Expertise: Act as a senior escalation point, approve high-risk changes, and contribute to technical projects and onboarding. Automation & Innovation: Identify opportunities to streamline More ❯
the organisation's devices, desktops and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & servicelevel agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user More ❯
mentor Dress down Fridays 21 days annual leave Main role/Responsibilities: will include but not be limited to : Achieve and maintain personal KPI's and contribute to team SLA's Provide a high-class telephone service and meet call quality expectations Utilise in-house ITSM tool to accurately and appropriately record and manage tickets Look to drive continuous improvement More ❯
