of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »
Radstock, Somerset, South West, United Kingdom Hybrid / WFH Options
Bighams Limited
IT service. This will involve ensuring that all logged calls, service requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with more »
Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »
cost-effectively and robustly. What you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »
Leiston, England, United Kingdom Hybrid / WFH Options
G4S
and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed Ltd
Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner more »
London, England, United Kingdom Hybrid / WFH Options
Sereno IT Support
of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk SLA’s including fast phone pickups, first time resolution and customer satisfaction scores. • You will be working from home 70% of the time but will need more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Cognitive Group | Part of the Focus Cloud Group
quality and attention to detail is embedded throughout our work. Make timely decisions, communicate them clearly and action them swiftly. Provide a focus for SLA management and customer satisfaction across the account. Report performance metrics on a monthly basis to Senior Management within the account. Flexible working - We are guided more »
clients' business systems operate cost-effectively and robustly. You will act as a single point of contact for our customers, managing all tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. About You To be successful in this role you will need more »
Islington, London, United Kingdom Hybrid / WFH Options
Nextech Group Ltd
managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular more »
North London, London, United Kingdom Hybrid / WFH Options
Nextech Group Limited
managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »
Stafford, England, United Kingdom Hybrid / WFH Options
Stone Group Ltd, A Converge Company
advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met. · Escalate issues preventing the progress of a customer request to the Head of Support. · Liaise with third party companies to facilitate warranty repairs more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
identifi Global Resources
or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Location: 1 day a week onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA’s candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible 0800-1800 hrs range Monday to more »
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Confidential
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
Warrington, England, United Kingdom Hybrid / WFH Options
Artemis Chase - Space Talent
companies both on and off-site as needed. Configure applications and hardware on new and existing IT devices. Support VIP users with a tight SLA when applicable. Ensure timely and responsive communication with internal and external stakeholders. Skills and Experience: Strong technical skills in hardware break-fix, software, and operating more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
National Highways
commercial communications, supporting negotiations and the management of service relationships with suppliers Support service capability leads in establishing an end-to-end view for SLA to allow negotiating and managing servicelevel agreements (SLAs) within each tower of capability internal or external customers to ensure that service delivery meets the more »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Ltd
ability to motivate and inspire a team. You have a proven ability to manage service desk teams, including defining and measuring KPI's and SLA's. You have knowledge of ITSM Service Desk Tooling. You have excellent communication and interpersonal skills, with the ability to build effective relationships at all more »
Fratton, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining ServiceLevel Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »