101 to 125 of 251 Permanent SLA Jobs in England

service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would more »

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would more »

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would more »

and remediation. Good awareness of Occupational Health and H&S Standards, working in a manufacturing environment. Able to work under pressure and to strict SLA requirements. IT Literate with good communication skills. Ability and confidence to work alone when required. Possess a clean valid UK driving license as there will more »

also manage relationships with stakeholders, our suppliers and other partners ensuring that all safety and compliance aspects are delivered in accordance with the Service Level Agreement's and Key Performance Indicator's link to a strict standard of management reporting. Who are we looking for? We do need you to more »

are achieved. Ensure processes for delivering contractual obligations are in place and being followed. Act as a champion for our customer, monitoring data, driving SLA performance, creating added value. Ensure that work carried out meet documented quality, health and safety and environmental standards. Always strive for continual improvement. Identify and more »

ensure all relevant security certifications are obtained Perform IT health checks and housekeeping activities Assist in testing of newly developed features and solutions Ensure SLA and KPI targets are met for Incident, problem, and service request management Work with the internal team to ensure IT project deliverables are understood and more »

ensure all relevant security certifications are obtained Perform IT health checks and housekeeping activities Assist in testing of newly developed features and solutions Ensure SLA and KPI targets are met for Incident, problem, and service request management Work with the internal team to ensure IT project deliverables are understood and more »

with all third-party suppliers to ensure that all contractual obligations are being met, ensuring the continual review of performance against agreed KPI's, SLA's and budgets, providing challenge and agreeing remedial action where necessary. Experience Required: - Relevant IT Degree or qualification (E.g. Chartered Institute of Procurement and Supply more »

with and manage relationships with third party suppliers on all technical issues. Managing consumables & stock levels. Provide Service Delivery across site against pre-agreed SLA including day to day support of the AV facilities. To initiate continuous improvement programs, securing best practice standards from the internal service base and external more »

work for their customers. The responsibilities: Delivering cloud and networking solutions for their customers Working on technical projects, remotely and onsite Ensuring that all SLA's obligations are met The skills required for this role: Microsoft 365 and Azure support/administration Networking - firewalls, switches, routers 2nd and 3rd Line more »

to the right service tower teams. Sharethe lessons learnt with all the support teams based on PIR report bi-weekly basis. Identify gaps in SLA with the 3rd Party providers for providing timely RCA. Negotiate with 3rd Party Vendors for aligning to the RCA closure period. Continuously keep the contact more »

and investigating and resolving application errors, data discrepancies and queries. Prioritising requests in accordance with agreed criteria and with reference to the Service Desk SLA’s. Identifying and developing enhancements and functionality changes on the intranet portal and workflow tools Managing Relationships with major vendors & service providers to ensure they more »

experience Ideally Prince 2 or Lean Six Sigma qualified Experience of mentoring, coaching, leading other Project Managers Experience of working to KPI’s/SLA’s Excellent problem-solving skills Intermediate in Word, Excel and Outlook Collaborative team player across the business Outstanding communication skills, verbal and written Strong administrative more »

exp erienceIdeally Prince 2 or Lean Six Sigma qu alifiedExperience of mentoring, coaching, leading other Project M anagersExperience of working to KPI’ s/SLA’sExcellent problem-solving skillsIntermediate in Word, Excel and OutlookCollaborative team player across the b usinessOutstanding communication skills, verbal and writtenStrong administrative and organisational skillsMotivating, encouraging more »

Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real more »

Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real more »

improvements across the network infrastructure - Develop and maintain documentation sets relating to areas covered by the role - Provide ‘weekly/monthly’ reporting of both SLA and performance of the networking infrastructure - Vulnerability/Patch Management and Reporting of LAN/WAN infrastructure - Work within the team to provide support to more »

improvements across the network infrastructure - Develop and maintain documentation sets relating to areas covered by the role - Provide ‘weekly/monthly' reporting of both SLA and performance of the networking infrastructure - Vulnerability/Patch Management and Reporting of LAN/WAN infrastructure - Work within the team to provide support to more »

key stakeholders to address support/system requirements. - Create and maintain operational financial reports using Infor d/EPM - Handle support ticketing to ensure SLA compliance. What We’re Looking For: - 3-5 years of Financial Systems and administration experience. - Strong experience with EPM technologies such as INFOR EPM, Tagetik more »

IT Technician| Gloucester Responsibilities: Deliver 1st and 2nd line support in line with SLA's. Assist in the use of business applications, technology and provide assistance with solutions. Ensuring that IT remains operational, fit for purpose and an asset to the business. Working with the business infrastructure and applications, ensuring more »

IT Technician| Cheltenham Responsibilities: Deliver 1st and 2nd line support in line with SLA's. Assist in the use of business applications, technology and provide assistance with solutions. Ensuring that IT remains operational, fit for purpose and an asset to the business. Working with the business infrastructure and applications, ensuring more »

the technical services team. Develop and implement effective problem-solving strategies to minimise system downtime and ensure timely issue resolution. 5. Service Level Agreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed timelines and standards. Collaborate with stakeholders to establish realistic service more »

at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected more »