101 to 125 of 749 Permanent Service Delivery Jobs in England

role. If you have relevant experience within Account Management in a Digital or Agency capacity, wed love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … is incredibly important to us as when were aligned everything in the world feels just that little bit better, so were building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention more »

If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative – we work together Confident – we demonstrate our expertise Attentive – we pay attention more »

Service Delivery Manager South East London Salary: £35k-£40k, plus company car, bonus, pension, and healthcare Hours: 40 hours per week, Monday to Friday, plus 1 in 4 Saturdays Are you an experienced Manager from Logistics and Operations? Are you a natural leader? Have you managed health and … and people, the business is growing at a fast rate. ? Ensure the budget is met and used to maximise productivity ? Manage the frontline collection service and supervise up to 60 employees ? Resolve customer complaints quickly and efficiently ? Reduce lost work hours due to sickness, accidents and injuries ? Manage fleet more »

Service Desk Manager - London £50,000 - £60,000 PA Service Desk Manager sought by a well-known and public-facing organisation with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations. As a public-facing, Critical National Infrastructure business the … Service Desk Manager is a crucial component in ensuring the effective management of the service desk which supports circa 1000 users across the country and a vast array of business systems. Responsibilities: Oversee the whole service desk process including service requests, incidents and problem tickets Manage … s and trends to IT department and others, as needed Drive root cause analysis and help develop strategies for improvement Work towards making the Service Desk overarch the IT processes and service delivery channel for the IT as a whole using ITIL as the framework To support more »

Freedom – inspire our 130,000 Diverse Associates to act daily towards creating the world we want tomorrow. Job Description: The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery … hubs and be a point of contact for EMEA business segments for Major Incidents and escalations. What are we looking for? Essential: A Senior Service Delivery or IT Operations Lead to support Mars Follow-the-sun operating model. Essential: An escalation point for First- and Second-line support … hours IM and MIM on-call rota. Facilitate post incident reviews (PIRs) and post change reviews (PCRs) when needed. Customer Experience: Play key customer service role covering the end-to-end customer experience in EMEA region. Monitor Customer experience with IT services in the most appropriate, consistent and efficient more »

Job Summary – Service Delivery – Vendor Management Services The Vendor Manager would be responsible for cultivating and maintaining robust relationships with vendors and suppliers on behalf of the organization. This role is pivotal in managing vendor performance, negotiating contracts, and ensuring the timely and cost-effective delivery of … between the company and its vendors, the Vendor Manager promotes collaboration and drives operational efficiency. Years of experience needed – 5 to 10 years. Supplier Service and SLA Reviews. Support the introduction of new services. Reporting/forecasting operational budget spend and future demand. New Project/Feature/Regions … vendors/bidders and technically levelling proposals. Uplifting contracts across to a ‘Gold’ standard. Introduce terms into vendor contracts to ensure excellent levels of Service Delivery. Drive continuous improvement. Maintain contracts and services database and aid management reporting. Contribute to data improvement/value initiatives cross-function and cross more »

An amazing opportunity has become available for a mid-level Project Manager to join a smashing local company, working within their Service Delivery Team. This role would suit Project Managers seeking to gain further industry experience that have at least one years’ post junior level exposure within a … commercial business environment. Role responsibilities: To provide a comprehensive IT delivery and project management service directly to the company client base and or stakeholders To be responsible for chasing, monitoring and summarizing progress of each project and assist with delivering the IT service portfolio, as required within … an Aglie/Waterfall environment To manage the delivery teams schedules and resource forecasts with the teams as required when planning Highlight/log and monitor potential RAIDs, seeking to proactively resolve RAIDs as required Take lead and manage ad hoc back-office Admin to the project team and more »

Job Title: Senior Field Service Technician Location: England, HP8 4SP, United Kingdom Job Type: Contract (Inside IR35) Duration: 4+ Months Job Description: As a member of the Field Service Operations team, the candidate will provide high-quality support with exceptional customer service, technical expertise, and timeliness. This … position involves frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site … experience and follow through on action steps to prevent them. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate vendor support (e.g., hardware vendor more »

ROLE SPECIFICATION MAIN PURPOSE OF JOB The role of the ICT Supplier Support Manager is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided … supplier performance and to continually improve the support that is available to ICT stakeholders. The post holder will work closely with the companies Managed Service Providers (MSP’s) dealing with a wide range of requests from colleagues working across England and Wales. The post will work closely with managers … across the organisation to fulfil the delivery of ICT related equipment requirements and ICT service delivery requirements. This is not a technical position, though a background in a corporate ICT environment would be advantageous. The role will cover a wide range of tasks as detailed below. KEY more »

secure IT solutions. They are looking to recruit a 1st Line Support Analyst. As a 1st Line Support Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working relationships with … internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or in person. Accurately and … efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the more »

opportunities for innovation, and applying BI and advanced Data Analytics capabilities to deliver data-centric business insights. Your role involves both application/project delivery and business as usual service delivery, working closely with business and technical teams. Key Responsibilities: Application/Project Delivery: • Explore Business … and advanced Data Analytics applications. • Facilitate the resolution of complexities by collaborating with business and technical SMEs, Solution Architects, and other resources. • Manage the delivery of Proof of Concept projects and assist in formulating business cases for new products and applications. • Work with the Reporting & Analytics Lead to develop … product roadmaps and implementation strategies. • Ensure smooth transition of implemented products into business as usual service. Business as Usual Service Delivery: • Manage stakeholder demands and verify analytic needs. • Provide achievable timelines and ensure stakeholder satisfaction with results. • Solicit feedback to improve BI & Data Analytics services. • Recommend service more »

Release & QA Manager Up to £70! Fully Remote Pearson Carter are working with a company that provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers. About the Job: • Job Title: Release Manager • Department: Service Delivery • Reports to: Service Delivery … Manager plays a pivotal role in ensuring the smooth integration of infrastructure and middleware upgrades, implementing continuous improvement initiatives, managing documentation, maintaining accountability for service level agreements (SLAs), conducting postdeployment analysis, and fostering effective communication among internal teams and stakeholders. • The Release Manager will run releases, manage associated tickets more »

Closing date: Sunday 23 June 2024 Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? We have an exciting opportunity to join our team, focussed on the support of specialist and advanced IT and Audio Visual equipment … and Technology Group (DDaT), within a changing business, research, and technical environment. About the role You will be part of a team of Senior Service Analysts, supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area. A typical day may see you helping to set up and deploy equipment within a research laboratory, providing advice and more »

Job summary Based at Quayside Community Diagnostic Centre (CDC), Gloucestershire you will be responsible for the safe delivery of a CT and MRI scanning service representing the Charity in accordance with strategic objectives and contractual requirements. You will engage with all stakeholders to ensure an integrated clinical service … and safe CT and MRI services on behalf of the Charity working closely with the Trust at the Quayside CDC which is a key service for the Charity. You will have an excellent knowledge of clinical services and governance, including health and safety. There will be a strong desire … the very latest imaging technology to support the NHS. The Charity also supports the local Trust, GHNHSFT by providing a CT and MRI scanning service at the Quayside CDC which officially opened January 2024. Cobalt supports a wide range of training and education programmes and an aim is developing more »

work scheme Retail discounts Career development support We are looking for someone to lead, develop and line manage the technical capability within the IT Service Delivery team, assuming responsibility for the delivery of internal and external tasking and contribute to the planning activities. Working closely with our … Service Delivery Manager and being responsible for: Monitoring and event management Service configuration management Deployment management Infrastructure and platform management What youll be expected to do Deliver IT projects adhering to relevant standards, policies and procedures including the Change Management Process, for both internal and external customers … process improvement opportunities within the technical capability for the betterment of the business, promoting innovative solutions within the tea Establish best practice for the delivery of projects, both internal and external through mentoring, procedures, systems and standards Lead on technical tasks, being aware of business impact, timescales and security more »

choice - if you prefer to be in the office more - that's good with us too. As the Infrastructure Lead, you ll lead the delivery of the technology business plans and provide reporting into the Infrastructure Manager to support executive management. You ll lead a team of experienced Infrastructure … and execution of the Disaster Recovery plan. Participate in & manage after-hours upgrades, troubleshooting, and/or on-call availability as needed. Assist with service level reporting required across the Group applications. Provide capacity monitoring & management planning across the Group Application Infrastructure and help the Infrastructure Manager in planning … changes to in terms of infrastructure performance & capacity. Suggest continuous improvements both to the service delivery processes and the group infrastructure as they become apparent and support the Service Delivery Manager in the execution of their duties. Build peer relationships with other key departments. Provide management more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

intelligence and research, system hardening, and documenting customer’s infrastructure and assets. Technical product and process knowledge needs to be accompanied by excellent customer service skills, and meticulous attention to detail. What you'll be delivering Perform forensic analysis, triage security incidents, and apply proactive remediation. Proactive monitoring and … threat hunting. Proactive threat intelligence and research. Vulnerability assessment and management. Provide technical support and guidance for 1st Line SOC Security Analysts and Security Service Delivery Manager. Ownership of security incidents and breaches, as well as escalated issues from 1st Line SOC Analysts through to resolution Documenting and … articulating issues ready for escalation to the 3rd Line Security Analysts Work closely with the Service Desk team for security related escalations. Provide feedback and be part of the continuous improvement program. Ensure excellent customer satisfaction is achieved. Manage customer complaints through to resolution. Assist the Security Service more »

of providing administrative support. They will have recent experience of using Microsoft Office packages, in particular Word, Outlook and Excel and have excellent customer service and effective communication skills. About us Working for Leeds community Healthcare NHS Trust Who are we? Leeds Community Healthcare provides a range of community … regular meetings, utilising IBabs digital meetings software. Logging maintenance jobs The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus. Key result areas 1. R … esponsibility for communication and relationships Responsible for delivering administrative support which requires face to face, telephony based and electronic contact with service users and other stakeholders, both external and internal to LCH. Act as a single point of contact for specific service/services. Provide signposting advice to more »

practice Seven clinical pharmacists as well as a First Contact Physio Supportive and well established nursing/HCA and admin team In-house phlebotomy service EMIS Web Good local reputation and positive online patient reviews The role will entail working closely within the Sphere Primary Care Network (PCN), this … patients in core areas, including disease states/long term conditions identified by local Needs Assessment Demonstrates accountability for delivering professional expertise and direct service provision Exercise a critical understanding of personal scope of practice and to identify when a patient needs referring on and where there are opportunities … and supporting adherence as per NICE guidance Collaborative working relationships Operate as a full member of the primary care team, including contributing to leadership, service evaluation/improvement and research activity Manage and co-ordinate the care that individual patients receive, including through liaising with other members of the more »

Position: Service Director Reports To: Managing Director About the Role: We have been retained by a leading technology services company to find an exceptional Service Director. This is a rare opportunity to take on a pivotal role within a dynamic and fast-growing organisation, where you will shape … and drive the service delivery strategy to new heights. About the Company: Established in 1997, our client has earned a stellar reputation for delivering cutting-edge technology services. With an impressive annual growth rate of 23%, they are poised to become the premier technology partner for small to … the South East. The company prides itself on a vibrant culture, low staff turnover, and a strong commitment to innovation. Key Responsibilities: As the Service Director, you will: Lead the delivery of all services, ensuring excellence and client satisfaction. Develop and implement strategic service delivery plans more »

Job Designation: Oracle Service Delivery Manager Job Type: Permanent Job Location: England, UK Core Competencies (Essential): • ITIL V3/V4 foundation certification (Intermediate or higher desirable) • Experience with Oracle projects • 5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM projects more »

development, applying Agile methodology-based principles to efficiently plan, execute, and monitor new learning projects. Emphasizing iterative development, collaboration, and flexibility, you ensure timely delivery of high-quality learning outcomes within established constraints. Assessing and enhancing the performance of new learning initiatives by defining performance metrics, analyzing learning outcomes … improvement and informs decision-making for optimized learning design and delivery. Optimizing utilization of learning technologies, Gen-AI, processes, and tools for scalable program delivery, skill building, and performance enhancement. This involves assessing advancements, identifying optimization opportunities, and implementing strategies for maximum efficiency and effectiveness. Joining our team means … includes defining project objectives, creating project plans, aligning NIIT Centre of Expertise teams and leading agile teams, removing impediments, and ensuring successful and efficient delivery of high-quality learning outcomes within scope, schedule, and budget constraints. Performance Consultancy: Performance Consultancy for the new learning projects involves assessing and evaluating more »

in or around the Kent area and will have the opportunity to travel across multiple sites/projects in the Region. Manage the specific delivery of those Hard and Soft FM Planned and Reactive Services to the Kent project Develop, manage and regularly review the Planned Preventative Maintenance Develop … as required Manage the receipt of tasks reported and follow through the same to completion Ensure that all contractual KPI’s related to the service delivery to the project are met Manage the preparation and delivery of any Variations and Additional and Void Works generated in the … project from inception to completion Manage the preparation and delivery of Lifecycle responsibilities in accordance with financial, procedural and operational obligations Identify and implement improvements related to resources and efficiencies in service delivery to the project Participate in all internal and external audits Manage relevant induction and more »

and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group … Functions SaaS capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career … solutions are designed and delivered against the enterprise architecture, SaaS standards, security standards and successfully transition into production. Leading, developing and evolving a SaaS Delivery Roadmap taking into consideration all work taking place within the capability such as Patching, Upgrades, Projects, Change and Critical Change Freeze periods working in more »