51 to 75 of 752 Permanent Service Delivery Jobs in England

Job Title: IT Service Delivery Manager Location: Solihull-Hybrid Hours: Full time, Permanent ______________________________________________ A bit about us: We’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here … re brave, and we own it. The Role: Ensure reliable and consistent operations of the IT services provided to employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service availability and reaching SLA compliance. Managing transition … to operations and taking ownership of the services, partners and managed service vendors. Key Responsibilities: Service Delivery Management Manage the day to day effective operations of the systems Problem, Availability, Incident and Service Level Management, Change Management Manage an effective and efficient Service Desk driving more »

Job summary An exciting opportunity has arisen for a dedicated pharmacist post to lead, manage and deliver the pharmacy service for clinical trials at NUH. Your focus will be on a wide range of clinical specialities (outside of cancer), working as part of the established pharmacy clinical service … technician-supported clinical trials teams and in close liaison with the clinicians and research teams . The post holder will also contribute to the delivery of a specialist clinical pharmacy service to NUH patients. This role will support the Principal Pharmacist R&I in the development of the … pharmacy clinical trials service, increasing the portfolio of early-phase clinical trials and advanced therapy investigational medicinal products research. You must be able to work accurately under pressure, use your own initiative, and be able to plan and manage your own workload and that of others. You will be more »

Manager You Will Have: * Technical background in Data Centre management * Flexibility to travel between sites * Mechanical or Electrical qualifications * Great technical knowledge coupled with service delivery skills * Be willing to travel between sites in and outside of Manchester when required *NOTE - Do not need to be based in … Manchester to apply! If you have any questions on the role please call Dea on 07458163032 . Keywords: Technical Contracts Manager, Data Centre, Service delivery manager, data centre contract manager, Hard technical facilities, contract manager, senior contracts manager, senior data centre contract manager, lead contract engineer, interior contracts … manager, head of data centre contracts, commercial manager, service delivery engineer, senior data centre manager, Key accounts service delivery, data centre engineering operations, chief engineer, data centre engineering manager, engineering supervisor, critical engineering leader, electrical engineer, mechanical engineer, Manchester, Greater Manchester, Castlefield, London, Kent, Crawley, Birmingham more »

Role, Purpose, and Scope The SPM Manager provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided by the provider. The SPM is accountable for developing and executing a service strategy that will provide outstanding client experience and … create a long-term, strategic and mutually beneficial relationship between the Customer and Client. This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The SPM also has responsibility for Service Relationship Management (SRM), developing and maintaining executive … client relationships and forging new relationships. The SPM provides value to the Customer through the delivery of services from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the SPM oversees the execution of the Clients Service Management governance including monitoring and more »

Service Architect (SC Eligible) PLEASE NOTE: We are looking for somebody who is free to start Immediately Position Overview We are seeking a highly skilled and experienced Service Architect to join our team. The ideal candidate will have a deep understanding of service-oriented architecture (SOA), cloud … services, and IT service management (ITSM). As a Service Architect, you will be responsible for designing, implementing, and managing our service architecture to ensure it meets the business needs and aligns with industry best practices. Key Responsibilities Design and Development: Develop and design service architectures … including SOA, microservices, and cloud services. Create high-level design artifacts, service models, and architectural blueprints. Ensure that the architecture is scalable, maintainable, and secure. Strategy and Planning: Define the service architecture strategy in alignment with business goals. Develop and maintain a roadmap for service architecture initiatives. more »

business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational environment supporting all Thames Water business areas. The … fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the … agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point in particular around P1 Major Incidents and P2 Business Significant Incidents on a rota to cover 24/7/365 support more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

Job Title: Technical Service Manager Location: City of London Salary: £60,000 -£70,000 We are seeking to recruit a Technical Service Manager to join a dynamic Engineering Service provider in London. As a Technical Service Manager, you will be responsible for ensuring the successful delivery … key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and … retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary more »

We are seeking a Technical Service Manager to join a nationally recognised Engineering Service provider to work at a flagship commercial site a stone throw from Wembley Park. As a Technical Service Manager, you will be responsible for ensuring the successful delivery of technical services to … key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and … retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary more »

Job summary We have recently brought the Enhanced Access service in-house and are looking for someone who can work alongside the Clinical Leadership & Development Manager to coordinate and support the service. Enhanced Access is the provision of predominantly GP and Nurse appointments between the hours of 6.30 - 8.00 … occasional Saturdays to cover annual leave. Main duties of the job You will be responsible for the on-going monitoring of our Enhanced Access service in terms of ensuring that rotas are created within EMIS, that all shifts are staffed and that appointments are appropriately utilised. You will be … for any queries relating to the service. You will support the Clinical Leadership and Development Manager to produce information relating to appointment usage/service delivery that will support service development moving forwards. About us We are a large Primary Care Network (PCN) incorporating 16 GP practices more »

Job summary Hertfordshire Children and Young Peoples Mental Health Services is modernising and expanding! We are seeking a Service Manager with a comprehensive understanding of clinical service delivery, service development and quality standards across our inpatient and crisis pathways to support our Children and Young People … County, and we are seeking applications from exceptional managers with significant operational experience in mental health and enthusiasm, to lead our CYPMHS teams. The Service Manager will have a mental health background with demonstrated achievements in operational leadership. They will have the ability to lead by example, motivate and … high performance and continuous quality improvement in teams, the post holder will ensure the sustained provision of high quality services and standards for our service users, their carers and families. Main duties of the job This is an exciting time to join our service as we are developing more »

Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of more »

open, welcoming workplace where everyone who works with us can be themselves. Introduction Responsible for realising the CST vision in own team. Accountable for service delivery across team continually reviewing technical processes and implementing improvements where necessary. Co-ordinate work activities with other teams with a focus on … providing an effective processing service to internal and external customers. Act as a senior technical escalation point within the CST office and as first line manager and primary contact for Apprentices, Technicians and Account Handlers. Responsibilities Leadership Set objectives and priorities within team, agreed with Operations Manager, ensuring they … aligned communication and culture Work with management team to ensure 'one team' culture is lived every day with a focus on results and client service through performance and resilience Work with management team to ensure that progression framework is interpreted and implemented consistently, maximising colleague potential Support, advise and more »

The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences … lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics … SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support with contract management to ensure the effective and efficient management more »

professional to join our team and specialise in this area. This post provides you with the opportunity to focus on innovation, quality improvement and service developments within the highly technical field of pharmaceutical QC. Main duties of the job Specialising in Microbiological services (environmental and process monitoring including identification … to species level) you will work closely with the operational service delivery teams. You will work closely with the lead pharmacist for quality, overseeing the management of quality, validation and R&D. Youwill develop the quality management and validation teams to ensure competency and capability. You will take … a lead role in research and development within the lab and ensure delivery against annual business plan, providing assurances of progress to the Associate Director of Pharmacy, Transformation and Business, and to the Chief Pharmacist. You will work closely with service managers and technical specialists. About us At more »

business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function and will have line management responsibilities Key Responsibilities: Play a key role in shaping, implementing and in the adoption of changes to … model or organisational structures Provide leadership and team management, under a matrix structurecontinuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery, aligning services with agreed-upon service levels, standards, and policies. Service delivery, project and budget management The successful candidate … will have experecne within: Experienced team lead/management who can demonstrate project/service delivery Windows Server, all versions including core Exchange, SharePoint and Azure AD Power Platform Management PowerShell and Bash Scripting If you are interested in this fantastic opportunity please apply online or for more more »

IT suppliers, covering contractual, commercial & compliance activities, across the full spectrum of the supplier lifecycle. The full scope of your role will include new service planning, tendering & selection, supplier performance - fulfilment of contractual commitments, including SLAs, compliance with enterprise policies and procedures such as Information Security, Risk Control, Outsourcing … Compliance, Finance, and so on. You'll co-operate with the IT Service Delivery Managers, Legal, Risk, Finance, Procurement and supplier organisations and, be responsible for supplier management activities throughout the lifecycle, from definition of a new service through tendering, contract award, in life governance and management … are an experienced IT Supplier Manager and, have a good understanding of IT supplier category such as IT Resources, Software, Hardware, Software as a Service (SaaS), Network Management Systems and Telecoms, we would love to hear from you! What you can bring to the role: It's essential that more »

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

candidate will possess a broad range of IT skills including infrastructure management, networking, and desktop support. They will have strong project management capabilities, exceptional service delivery experience, and be comfortable working in a hands-on technical capacity. This role involves managing a small team of engineers to ensure … within scope, and within budget. Collaborate with stakeholders to define project requirements and deliverables. Monitor project progress and provide regular updates to senior management. Service Delivery: Ensure a high level of IT service delivery and customer satisfaction. Develop and implement IT service management best practices … policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small team of IT engineers. Provide guidance, training, and professional development opportunities to team members. Conduct performance evaluations more »

The opportunity Due to unparalleled global success and the continued emergence of Mace as a go to programme delivery partner, we need exceptional Programme Commercial Directors to compliment and augment our current capability. Whether you are based in Newbury or New York Tottenham or Toronto we want to hear … from you! Your skillset, formed in the engineering construction industry, will allow you to lead cost and commercial management service delivery for major programmes in role of Commercial Director/Lead. Your responsibilities will include: Accountable for the leadership, coordination, and delivery of all facets of major … programme cost and commercial management service delivery, duties and obligations across the programme lifecycle and sector typology. Leading the implementation of market leading cost and commercial service delivery, practices, concepts, principles and strategies to ensure the attainment of the overall programme vision and objectives. Accountable for more »

Job Title: Service Operations Manager Location: Ashbourne, Derbyshire Company: MasterMover About Us: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide … of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look. Job Overview: As the Service Operations Manager at MasterMover, you will lead the smooth and efficient functionality of our service operations department. You will be responsible for overseeing … the day-to-day activities of our service operations team, managing and optimising service processes, and enhancing customer satisfaction. This is a key leadership position that requires excellent management skills and a passion for delivering on time exceptional service. Key Responsibilities: Manage the delivery of effective technical more »

career into the offshore energy sector? We are seeking a dynamic individual to join our team as an Offshore Administrator. As part of our service delivery team, you'll thrive in a fast-paced environment, ensuring excellence in administrative support. Job Scope: Join us in facilitating seamless offshore … operations. As an Offshore Administrator, you'll provide vital administrative support to our Service Delivery Coordinator and Offshore Delivery Team. Your responsibilities will include liaising with various stakeholders, managing paperwork, personnel transfers, equipment deliveries, and logistical services. Your commitment to building effective relationships will be key to … paced administration role essential. in Microsoft Office applications (Word, Excel, PowerPoint). Key Role Areas & Tasks: Administration Support: Provide comprehensive administrative support to the delivery team, including managing offshore stores, timesheets, personnel queries, and logistics administration. Personnel Logistics: Coordinate travel arrangements, maintain contact sheets, and manage PPE and tools more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to … SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well as more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led transformation … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

high profile sports clubs and global sporting events. Although relatively small in the UK, the team is supported by international colleagues to enable the delivery of an impeccable service & customer experience. The organisation is ambitious for the future and are looking to identify and appoint a General Manager … capable of not only maintaining the high standards of service delivery to some of the most important moments in global sport, but also an individual with a hunger to grow the business commercially, with the addition of new, profitable sports contracts from across the international sports industry. You … brand operating in the sports industry and have previous skills and experience in effectively leading, motivating and managing a small team of technology and service delivery professionals. Working with autonomy, you will drive the strategic direction of the business ensuring commercial growth through the development of new & existing more »