The opportunity: Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over … exhilarating role will allow an undergraduate/graduate (or equivalently experienced individual) wanting a step in the door opportunity, to build experience in IT ServiceDesksupport, with a focus on continuous improvement. You will work very closely with the with the rest of the business to … gain substantial knowledge and skills to support the start of your career. You will be a critical member of the team and be able to voice your thoughts and bring your ideas to the table. MegaNexus are an equal opportunities employer and in line with our equal opportunities policy more »
Support Analyst, ServiceDesk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst/ServiceDesk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role … the Support Analyst/ServiceDesk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project … work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/ServiceDesk Analyst will be based full-time in the office in Luton. The Company The Support Analyst/ServiceDeskmore »
ServiceDesk Team Lead - Application Support Manager - ServiceDesk Manager - Application Manager - 3rd Line Support We are looking for an enthusiastic ServiceDesk Lead/App SupportDesk Lead t/Application Support Manager/3rd Line support analyst to join our client as their first ServiceDesk Team Lead, to establish the function and grow the team As a leader in their field, our client prioritises excellence, creativity, and efficiency in all aspects of our work. They are seeking like minded individuals to drive … success through various channels, Service/Supportdesk being their main priority. Responsibilities: Analyse and improve current IT processes, implementing new ideas to enhance efficiency. Oversee development and system support functions. Utilize JIRA for project management. Troubleshoot and resolve IT issues with a problem-solving approach. more »
IT ServiceDesk 2nd/3rd line Support Engineer – 24x7 ops Looking for an experienced IT servicedesk, IT support Engineer to join a new 24x7 operations team. Providing 2nd and 3rd line IT support with patching & infrastructure experience. You will play a … coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. … This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties. Technologies include but not limited to: Windows 10/11 Office 365 suite Windows Server 2016 to 2022 Active more »
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
SR2
IT Support Analyst Up to £35,000 On-site near Salisbury (with occasional remote working) What You'll Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve … IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes … guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the IT department. Deliver on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT more »
We are currently recruiting for a ServiceDeskSupport Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will havestrong IT support experience, training will be offered to cover the AV element of the role. IT certifications would be beneficial. … This role is office-based. ServiceDeskSupport Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites Oversees internal IT systems and assets, and assists with upgrades and fixes. Preparation of … correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety of AV software and hardware (Including but not limited to): Audio (Program and Speech, DSP more »