IT ServiceDeskAnalyst/1st/2nd Line SupportAnalyst A fantastic opportunity has arisen for a IT ServiceDeskAnalyst/1st/2nd Line SupportAnalyst to join our Manchester based law firm on a permanent basis. … IT ServiceDeskAnalyst/1st/2nd Line SupportAnalyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the ServiceDesk Delivery Manager in the triage of tickets, including: * Serving as the end user … progress and notify them of any impending changes or agreed outages. * Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. * Prioritise service incidents and tickets to the ServiceDesk Analysts following established procedures - Including assigning tickets more »
SupportAnalyst, ServiceDesk, 1st line, COR5802 An excellent, award winning company seeks a SupportAnalyst/ServiceDeskAnalyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and … highly-visible role, the SupportAnalyst/ServiceDeskAnalyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in … and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The SupportAnalyst/ServiceDeskAnalyst will be based full-time in the office in Luton. The Company The Supportmore »
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
SR2
IT SupportAnalyst Up to £35,000 On-site near Salisbury (with occasional remote working) What You'll Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. … Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management … processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the IT department. Deliver on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in more »