Service Desk Support Analyst Jobs in England

Service Desk Support Analyst
UK > England

The median Service Desk Support Analyst salary in England is £31,500 per year, according to job vacancies posted during the 6 months leading to 23 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 May 2025
Same period 2024 Same period 2023
Rank 638 789 836
Rank change year-on-year +151 +47 +220
Permanent jobs requiring a Service Desk Support Analyst 25 45 72
As % of all permanent jobs advertised in England 0.052% 0.052% 0.082%
As % of the Job Titles category 0.057% 0.055% 0.090%
Number of salaries quoted 25 44 66
10th Percentile - £21,000 £23,375
25th Percentile £25,500 £23,750 £24,563
Median annual salary (50th Percentile) £31,500 £26,000 £32,250
Median % change year-on-year +21.15% -19.38% +19.44%
75th Percentile £40,000 £30,625 £36,375
90th Percentile £45,000 £37,500 £38,750
UK median annual salary £31,750 £26,000 £31,000
% change year-on-year +22.12% -16.13% +21.57%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,876 81,927 80,312
% of permanent jobs with a recognized job title 90.79% 94.56% 91.51%
Number of salaries quoted 23,003 60,951 51,092
10th Percentile £29,750 £28,500 £32,626
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,785 £53,000 £60,800
Median % change year-on-year +7.14% -12.83% +1.33%
75th Percentile £75,000 £71,250 £81,313
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Service Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in England.

Salary trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support Analyst in England over the 6 months to 23 May 2025.

Salary histogram for Service Desk Support Analyst in England

Service Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the England region over the 6 months to 23 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +114 14 £37,500 +7.14% 1
Midlands +75 5 £26,000 -0.95%
East Midlands - 5 £26,000 -
North of England +28 4 £27,750 +13.27% 1
North West -4 3 £28,000 +33.33%
South East +87 2 £28,000 +7.69% 1
Yorkshire +52 1 £27,500 +12.24% 1
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 May 2025, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support Analyst in the job title.

1 19 (76.00%) Windows
2 13 (52.00%) Microsoft
2 13 (52.00%) Law
3 11 (44.00%) ITSM
3 11 (44.00%) Social Skills
4 10 (40.00%) Windows 10
4 10 (40.00%) Active Directory
4 10 (40.00%) ITIL
5 9 (36.00%) Microsoft 365
6 7 (28.00%) Microsoft Office
6 7 (28.00%) SharePoint
6 7 (28.00%) Customer Service
7 6 (24.00%) Citrix
7 6 (24.00%) ServiceNow
7 6 (24.00%) Analytical Skills
8 5 (20.00%) Change Management
8 5 (20.00%) SLA
9 4 (16.00%) Legal
9 4 (16.00%) Azure
9 4 (16.00%) Microsoft Intune
9 4 (16.00%) Windows Server
9 4 (16.00%) Problem-Solving
10 3 (12.00%) OneDrive
10 3 (12.00%) Mimecast
10 3 (12.00%) XenApp
10 3 (12.00%) Fat Client
10 3 (12.00%) Video Conferencing
10 3 (12.00%) iPhone
10 3 (12.00%) Service Management
10 3 (12.00%) Wireless

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (28.00%) SharePoint
2 1 (4.00%) Confluence
Applications
1 7 (28.00%) Microsoft Office
2 2 (8.00%) Microsoft PowerPoint
Business Applications
1 1 (4.00%) assyst
Cloud Services
1 9 (36.00%) Microsoft 365
2 4 (16.00%) Azure
3 3 (12.00%) Mimecast
3 3 (12.00%) OneDrive
4 1 (4.00%) Entra ID
Communications & Networking
1 3 (12.00%) LAN
1 3 (12.00%) TCP/IP
1 3 (12.00%) Wireless
Database & Business Intelligence
1 1 (4.00%) SQL Server
Development Applications
1 1 (4.00%) JIRA
General
1 13 (52.00%) Law
2 11 (44.00%) Social Skills
3 6 (24.00%) Analytical Skills
4 4 (16.00%) Legal
5 1 (4.00%) Finance
5 1 (4.00%) Retail
Miscellaneous
1 3 (12.00%) Fat Client
1 3 (12.00%) iPhone
1 3 (12.00%) Thin Client
1 3 (12.00%) Video Conferencing
Operating Systems
1 19 (76.00%) Windows
2 10 (40.00%) Windows 10
3 4 (16.00%) Windows Server
Processes & Methodologies
1 11 (44.00%) ITSM
2 10 (40.00%) ITIL
3 7 (28.00%) Customer Service
4 5 (20.00%) Change Management
5 4 (16.00%) Problem-Solving
6 3 (12.00%) Service Management
7 1 (4.00%) Application Packaging
7 1 (4.00%) Document Management
7 1 (4.00%) Service Desk Management
Programming Languages
1 1 (4.00%) SQL
Qualifications
1 2 (8.00%) Degree
Quality Assurance & Compliance
1 5 (20.00%) SLA
System Software
1 10 (40.00%) Active Directory
2 3 (12.00%) XenApp
3 1 (4.00%) Virtual Desktop
Systems Management
1 4 (16.00%) Microsoft Intune
2 1 (4.00%) Jamf Pro
2 1 (4.00%) SCCM
Vendors
1 13 (52.00%) Microsoft
2 6 (24.00%) Citrix
2 6 (24.00%) ServiceNow
3 1 (4.00%) iManage