4 of 4 Permanent Service Desk Technician Jobs in England

IT Service Desk Technician – Cheshire - £32k On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in … the UK but also across the globe. The IT Service Desk Technician will be responsible for: Regularly evaluating our IT systems to ensure they meet the necessary business demands. Researching hardware and software technologies to decide if they offer improvements Oversee new system installation and setup and customise them for business needs. Monitoring system performance to ensure … Engineer, implement and monitor security measures for the protection of computer systems, networks and information. Upskilling team members about network security and best practices for computer usage. The IT Service Desk Technician will have the following: Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a More ❯

Level III Service Desk Technician - London Department: IT Employment Type: Full Time Location: London, UK Description Oxford Economics - a leading economic forecasting and consulting firm, is looking to hire a Level III Service Desk Technician. As a Level III Service Desk Technician, you will play a vital role in planning, organising and … analysis, developer or vendor, when required. Continuously monitor and action support tickets from internal and external customers, manage expectations, and provide a satisfactory resolution Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Reinforce SLAs to manage end-user expectations. Perform preventative maintenance More ❯

The role of Service Desk Technician L3 is 5 days a week on site and involves providing advanced technical support and ensuring efficient resolution of IT issues within the technology department. This position requires a strong understanding of IT systems and the ability to provide solutions effectively in a public sector environment. Client Details This organisation operates … within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations. Description Provide advanced technical support for IT systems and applications, ensuring timely resolutions. Monitor and manage service desk tickets, escalating when necessary. … needs and projects. Maintain and update IT documentation, ensuring accuracy and accessibility. Assist with the deployment and configuration of hardware and software. Support the team in delivering excellent customer service to end-users. Ensure compliance with IT policies and procedures within the public sector framework. Profile A successful Service Desk Technician L3 should have: Proven expertise More ❯

IT Service Desk Technician Gloucester (on site) Salary: £32 - 34K + a range of UK Employee Benefits including excellent Pensions scheme Key skills: Active Directory, Exchange, Windows 10/11, Intune, MS Office 2016 and 365, Outlook, SharePoint, ITIL Our client is a high-profile organisation with a successful Service Desk team delivering first class … frontline support service to their Users. This is a hands-on role providing first and second-line technical support to users across a wide range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service, within SLA's. Key Responsibilities … Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool More ❯