1 to 1 of 1 Permanent Service Desk Technician Jobs in England with Remote Work Options

Electronic Patient Record and CSE RiO. They will administer Active Directory, Exchange and various patient record systems software creating and maintaining account data. Log service requests by end users of the Trust's hardware and software including network, telecommunications calls, working predominantly via telephone and email. They will be … able to use remote access software, deal with walk in user, third party suppliers logging and maintaining a service request call logging system. Main duties of the job Provide 1st line hardware, telephony and software technical support and advice to the Trust's customers, processing telephone email and walk … in service requests expediently. Log and escalate service requests and where needed to ensure users incidents are handled as expeditiously as possible, whether this be an internal escalation, or to external suppliers. Monitor service requests to ensure time scales are met and appropriate information is feedback to more »