1 to 25 of 1,694 Permanent Service Management Jobs in England

As a Transition Manager, you will contribute to the development and delivery of a high-quality transition management service. You'll work in a IT Service Management capabilities team, essential to your success will be the ability to build and maintain effective relationships with a variety of … stakeholders and suppliers, both internal and external. This role aligns with the Service Transition Manager from the Government Digital and Data Framework You will act as an escalation point for stakeholders where the transition procedure does not cover new demand requests. You will also liaise with other functions and … ll be responsible for effectively transitioning new and changed services coordination from internal and external supplier demand, managing reported issues or information requests. The Service Transition Manager plays a critical role in managing and delivering service transition processes while actively contributing to projects and evolving business requirements. This More ❯

Are you passionate about transforming digital services in the public sector? Do you want to lead the strategic direction of service management for an organisation handling over £30bn in public procurement? Join us in shaping the future of government digital services and drive excellence in service delivery. … Job Summary To lead complex service transitions for CCS's digital transformation program, managing the transition of multiple services into DDS ownership while ensuring service continuity and stakeholder satisfaction. Directorate Overview The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible … a world-class digital capability that will revolutionise how the public sector buys common goods and services. Team Summary You'll lead a growing service transition management function responsible for the design, transition, and operation of critical digital services. Your team will drive service excellence, ensuring robust More ❯

Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operational stability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability. … Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices … and operational procedures. Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery. Key Requirements: ITIL v4 Foundation certification (mandatory). Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and More ❯

Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operational stability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability. … Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices … and operational procedures. Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery. Key Requirements: ITIL v4 Foundation certification (mandatory). Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and More ❯

Service Management Lead - Hybrid - Inside IR35 Role Overview: As the Service Management Lead , you will be responsible for driving operational stability and risk mitigation within the IT Service Management. Key Responsibilities: Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability. … Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues . Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management . Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices … and operational procedures. Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery. Key Requirements: ITIL v4 Foundation certification (mandatory). Proven experience in Service Management, IT Operations, or Risk Management . Strong background in Incident, Problem, and More ❯

Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and … place in Newcastle on 9th and 11th July. What do we offer ?o 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidayso Excellent pension, 23.7% employer contributiono Flexible workingo Active wellbeing and inclusion networkso NHS … strategy.o Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls.o Collaboratively develop robust internal performance management systems which enable NHSBSA to adhere to or exceed strategic plans.o Major policy interpretation, implementation and policy/service development impacting organisation wide.o More ❯

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products, will be seeking someone … with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service delivery is being … all clients. Build relationships with internal and external stakeholders. Serve as an escalation point for client issues. Work with Incident response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service More ❯

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products, will be seeking someone … with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service delivery is being … all clients. Build relationships with internal and external stakeholders. Serve as an escalation point for client issues. Work with Incident response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service More ❯

Service Management Lead - up to 59,000- Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We … are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past … years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. Line Manage More ❯

Service Management Lead - up to £59,000- Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We … are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past … years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. Line Manage More ❯

individual to support all company employees with problems relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support … at remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLT’s - Resolving technical issues, updating Status/Workaround/Resolution … within our Service Desk system - Communicating with users about the status of incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary … Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF … KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary … Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF … KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary … Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF … KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the More ❯

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager … you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing—defining how services are supported, monitored, and improved … across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home Office’s enterprise-wide More ❯

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager … you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing—defining how services are supported, monitored, and improved … across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home Office’s enterprise-wide More ❯

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager … you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing—defining how services are supported, monitored, and improved … across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home Office’s enterprise-wide More ❯

Overseeing development of lower-level designs corresponding to owned areas of the system Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management In-depth experience of conducting detailed systems engineering trade solutions to assess … user scenario development in both text - based and model-based approaches Understanding designing/delivering systems in a Virtualised Environment Experience of working with Service Oriented Architectures A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services … an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution … of day-to-day queries relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices More ❯

independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services … an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution … of day-to-day queries relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices More ❯

based in Hatfield (Hybrid), £600/day, Outside IR35. Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally as well … excellent communication skills Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ) Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable More ❯

based in Hatfield (Hybrid), £600/day, Outside IR35. Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally as well … excellent communication skills Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ) Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable More ❯

based in Hatfield (Hybrid), £600/day, Outside IR35. Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally as well … excellent communication skills Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ) Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable More ❯