Service Management Jobs in England

Service Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 130 140 192
Rank change year-on-year +10 +52 -1
Permanent jobs citing Service Management 1,819 2,335 2,805
As % of all permanent jobs advertised in England 2.12% 2.60% 2.11%
As % of the Processes & Methodologies category 2.48% 2.71% 2.20%
Number of salaries quoted 1,325 1,585 1,919
10th Percentile £26,500 £29,400 £26,500
25th Percentile £35,000 £37,000 £38,000
Median annual salary (50th Percentile) £50,307 £53,500 £52,000
Median % change year-on-year -5.97% +2.88% +4.00%
75th Percentile £67,968 £70,000 £65,000
90th Percentile £88,750 £88,750 £82,500
UK median annual salary £50,000 £53,500 £50,500
% change year-on-year -6.54% +5.94% +1.00%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 73,404 86,015 127,257
As % of all permanent jobs advertised in England 85.48% 95.62% 95.74%
Number of salaries quoted 53,973 50,951 72,982
10th Percentile £29,000 £34,250 £33,500
25th Percentile £40,000 £46,000 £44,075
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,410 £82,500 £80,000
90th Percentile £93,750 £101,250 £97,500
UK median annual salary £55,000 £61,190 £60,000
% change year-on-year -10.12% +1.98% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 10 May 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +1 544 £65,000 +4.00% 134
North of England +41 422 £44,274 -1.61% 82
South East -18 338 £52,500 - 53
Midlands -8 259 £36,000 -28.00% 65
North West +36 207 £45,000 -5.26% 42
South West -5 175 £46,958 +11.80% 52
West Midlands -20 161 £50,000 -5.66% 41
Yorkshire +47 158 £44,637 -9.37% 27
East Midlands +11 96 £28,500 -24.00% 23
East of England -12 76 £34,750 -25.27% 29
North East 0 57 £42,407 +16.18% 16
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (6.32%) Microsoft Exchange
2 89 (4.89%) SharePoint
3 39 (2.14%) Confluence
4 22 (1.21%) WebLogic
5 18 (0.99%) CMS
6 14 (0.77%) SAS
7 7 (0.38%) IIS
8 6 (0.33%) IBM Notes
9 5 (0.27%) SharePoint 2010
9 5 (0.27%) SharePoint 2013
10 4 (0.22%) Apache
10 4 (0.22%) Exchange Server 2010
10 4 (0.22%) Moodle
10 4 (0.22%) Skype for Business
10 4 (0.22%) WordPress
11 2 (0.11%) Apache Spark
12 1 (0.055%) Blackberry Enterprise Server
12 1 (0.055%) Exchange Server 2013
12 1 (0.055%) WebSphere
Applications
1 154 (8.47%) Microsoft Office
2 97 (5.33%) Microsoft Excel
3 32 (1.76%) Microsoft PowerPoint
4 24 (1.32%) MS Visio
5 7 (0.38%) Microsoft Project
6 6 (0.33%) Trello
7 3 (0.16%) Chatbot
8 1 (0.055%) 1Password
8 1 (0.055%) Spreadsheet
Business Applications
1 53 (2.91%) Remedy ITSM
2 32 (1.76%) Dynamics CRM
3 14 (0.77%) Elite 3E
4 11 (0.60%) NEC Housing
5 10 (0.55%) PlanetPress Connect
6 6 (0.33%) SAP ERP
7 4 (0.22%) SAP IS-U
8 3 (0.16%) NetSuite
8 3 (0.16%) Oracle EBS
9 2 (0.11%) Maximo
9 2 (0.11%) SAP S/4HANA
9 2 (0.11%) Shopify
10 1 (0.055%) Carpe Diem
10 1 (0.055%) Dynamics GP
10 1 (0.055%) Dynamics NAV
10 1 (0.055%) Eikon
10 1 (0.055%) Primavera
10 1 (0.055%) SAP MM
10 1 (0.055%) SAP PM
Cloud Services
1 361 (19.85%) Microsoft 365
2 350 (19.24%) Azure
3 117 (6.43%) AWS
4 114 (6.27%) Entra ID
5 88 (4.84%) Power Platform
6 76 (4.18%) SaaS
7 44 (2.42%) Dynamics 365
8 41 (2.25%) OneDrive
9 29 (1.59%) IaaS
10 28 (1.54%) PaaS
11 27 (1.48%) PowerApps
12 24 (1.32%) Power Automate
13 23 (1.26%) Azure DevOps
14 21 (1.15%) Azure Monitor
14 21 (1.15%) Azure Storage
14 21 (1.15%) Google Sheets
15 20 (1.10%) GCP
16 19 (1.04%) WhatsApp
17 18 (0.99%) OpenShift
18 17 (0.93%) Amazon CloudWatch
Communications & Networking
1 141 (7.75%) Firewall
2 96 (5.28%) VPN
3 88 (4.84%) DNS
4 78 (4.29%) LAN
5 72 (3.96%) WAN
6 61 (3.35%) DHCP
7 45 (2.47%) TCP/IP
8 44 (2.42%) Wireless
9 43 (2.36%) Wi-Fi
10 30 (1.65%) WLAN
11 26 (1.43%) Network Security
12 18 (0.99%) SAN
13 17 (0.93%) Remote Desktop
14 16 (0.88%) SD-WAN
14 16 (0.88%) VoIP
15 13 (0.71%) Internet
16 11 (0.60%) MPLS
16 11 (0.60%) SSL
16 11 (0.60%) VLAN
17 9 (0.49%) Skype
Database & Business Intelligence
1 61 (3.35%) Power BI
1 61 (3.35%) SQL Server
2 32 (1.76%) MySQL
3 22 (1.21%) Elasticsearch
4 21 (1.15%) Relational Database
5 17 (0.93%) GIS
6 16 (0.88%) Data Warehouse
7 14 (0.77%) Amazon RDS
8 13 (0.71%) Azure SQL Database
9 9 (0.49%) Geospatial Data
10 6 (0.33%) Oracle Database
10 6 (0.33%) RDBMS
11 5 (0.27%) SQL Server Reporting Services
12 4 (0.22%) SQL Server Integration Services
13 3 (0.16%) BusinessObjects
13 3 (0.16%) Tableau
14 2 (0.11%) Big Data
14 2 (0.11%) Hadoop
14 2 (0.11%) Oracle Database 12c
14 2 (0.11%) SAP HANA
Development Applications
1 94 (5.17%) JIRA
2 37 (2.03%) GitLab
3 21 (1.15%) Artifactory
4 11 (0.60%) IBM UrbanCode
5 10 (0.55%) SQL Server Management Studio (SSMS)
6 8 (0.44%) Jenkins
7 6 (0.33%) MSI
8 5 (0.27%) Git
8 5 (0.27%) Postman
9 4 (0.22%) AdminStudio
9 4 (0.22%) InstallShield
10 3 (0.16%) Octopus Deploy
10 3 (0.16%) TeamCity
11 2 (0.11%) PowerBuilder
12 1 (0.055%) Bitbucket
General
1 744 (40.90%) Social Skills
2 468 (25.73%) Finance
3 280 (15.39%) Analytical Skills
4 163 (8.96%) Public Sector
5 158 (8.69%) Inclusion and Diversity
6 107 (5.88%) Presentation Skills
7 103 (5.66%) Law
8 94 (5.17%) Banking
9 92 (5.06%) Retail
10 85 (4.67%) Billing
11 73 (4.01%) Legal
12 57 (3.13%) Organisational Skills
13 49 (2.69%) Local Government
14 44 (2.42%) Telecoms
15 41 (2.25%) Police
16 35 (1.92%) Influencing Skills
17 32 (1.76%) Manufacturing
18 23 (1.26%) Back Office
19 20 (1.10%) Pharmaceutical
20 14 (0.77%) Marketing
Job Titles
1 283 (15.56%) Analyst
2 249 (13.69%) Service Manager
3 184 (10.12%) Senior
4 170 (9.35%) Lead
5 153 (8.41%) IT Manager
6 137 (7.53%) IT Support
7 122 (6.71%) Support Analyst
8 110 (6.05%) Architect
9 99 (5.44%) Delivery Manager
10 96 (5.28%) Service Delivery Manager
11 93 (5.11%) Infrastructure Engineer
12 91 (5.00%) IT Services Manager
12 91 (5.00%) Team Leader
13 90 (4.95%) Support Engineer
14 74 (4.07%) Service Analyst
15 73 (4.01%) Applications Support
16 70 (3.85%) IT Analyst
17 60 (3.30%) Service Desk Analyst
18 53 (2.91%) Audit Manager
18 53 (2.91%) Senior Manager
Libraries, Frameworks & Software Standards
1 43 (2.36%) HTML
2 38 (2.09%) CSS
2 38 (2.09%) Web Services
3 23 (1.26%) Spring
4 22 (1.21%) J2EE
4 22 (1.21%) Java EE
5 19 (1.04%) AngularJS
5 19 (1.04%) SOAP
5 19 (1.04%) XML
6 18 (0.99%) Twitter Bootstrap
7 15 (0.82%) ARM Templates
8 14 (0.77%) JSON
9 13 (0.71%) .NET
9 13 (0.71%) EDI
10 12 (0.66%) REST
11 7 (0.38%) LDAP
12 6 (0.33%) Ajax
13 5 (0.27%) FIX Protocol
13 5 (0.27%) NETCONF
14 3 (0.16%) RabbitMQ
Miscellaneous
1 137 (7.53%) Management Information System
2 88 (4.84%) Self-Motivation
3 70 (3.85%) Data Centre
4 55 (3.02%) Driving Licence
5 54 (2.97%) CMDB
6 50 (2.75%) Public Cloud
7 47 (2.58%) Product Ownership
8 40 (2.20%) NHS
9 35 (1.92%) Onboarding
10 31 (1.70%) Housing Association
11 29 (1.59%) Reinsurance
12 28 (1.54%) Enterprise Software
13 24 (1.32%) Hybrid Cloud
13 24 (1.32%) Legacy Systems
14 19 (1.04%) Replication
15 18 (0.99%) Cloud Native
16 16 (0.88%) PKI
16 16 (0.88%) Smartphone
17 13 (0.71%) Digital Signage
17 13 (0.71%) Private Cloud
Operating Systems
1 448 (24.63%) Windows
2 148 (8.14%) Windows Server
3 132 (7.26%) Windows 10
4 98 (5.39%) Linux
5 53 (2.91%) Windows Server 2019
6 46 (2.53%) Windows Server 2016
7 44 (2.42%) Apple iOS
8 41 (2.25%) Mac OS
9 39 (2.14%) Android
10 35 (1.92%) Unix
11 31 (1.70%) Windows 7
12 21 (1.15%) Windows Server 2012
13 12 (0.66%) Windows NT
14 11 (0.60%) Windows Server 2008
15 10 (0.55%) CentOS
16 7 (0.38%) Mac OS X
17 6 (0.33%) Windows Server 2003
18 4 (0.22%) Red Hat Enterprise Linux
19 3 (0.16%) Amazon Linux
19 3 (0.16%) VMS
Processes & Methodologies
1 1,018 (55.96%) ITIL
2 788 (43.32%) ITSM
3 467 (25.67%) Problem-Solving
4 459 (25.23%) Service Delivery
5 389 (21.39%) Customer Service
6 290 (15.94%) Change Management
7 269 (14.79%) Incident Management
8 247 (13.58%) Problem Management
9 228 (12.53%) Continuous Improvement
10 220 (12.09%) Coaching
11 192 (10.56%) Mentoring
12 190 (10.45%) Project Management
13 183 (10.06%) Agile
14 173 (9.51%) Stakeholder Management
15 138 (7.59%) Cybersecurity
16 136 (7.48%) Infrastructure Engineering
17 130 (7.15%) DevOps
18 112 (6.16%) Performance Management
18 112 (6.16%) Roadmaps
19 105 (5.77%) People Management
Programming Languages
1 138 (7.59%) SQL
2 71 (3.90%) PowerShell
3 61 (3.35%) JavaScript
4 52 (2.86%) C#
5 46 (2.53%) Java
6 35 (1.92%) Python
7 22 (1.21%) Shell Script
8 18 (0.99%) Bash
8 18 (0.99%) VB
9 14 (0.77%) Bicep
9 14 (0.77%) VBScript
10 13 (0.71%) T-SQL
11 11 (0.60%) Groovy
12 10 (0.55%) RPG
12 10 (0.55%) Swift
13 7 (0.38%) Perl
14 4 (0.22%) ABAP
14 4 (0.22%) C
14 4 (0.22%) PL/SQL
15 2 (0.11%) R
Qualifications
1 300 (16.49%) Degree
2 281 (15.45%) Security Cleared
3 216 (11.87%) SC Cleared
4 91 (5.00%) ITIL Certification
5 83 (4.56%) DV Cleared
6 73 (4.01%) ACCA
7 60 (3.30%) Microsoft Certification
8 54 (2.97%) ITIL Foundation Certificate
9 36 (1.98%) A+ Certification
10 32 (1.76%) Computer Science Degree
11 31 (1.70%) DBS Check
12 29 (1.59%) Cisco Certification
12 29 (1.59%) PMI Certification
13 25 (1.37%) CCNA
14 24 (1.32%) Master's Degree
15 21 (1.15%) AWS Certification
16 20 (1.10%) PMP
17 19 (1.04%) Azure Certification
18 16 (0.88%) CCNP
18 16 (0.88%) MCP
Quality Assurance & Compliance
1 251 (13.80%) SLA
2 73 (4.01%) GAAP
3 72 (3.96%) IFRS
4 44 (2.42%) ISO/IEC 27001
5 41 (2.25%) GDPR
6 34 (1.87%) QA
7 31 (1.70%) Cyber Essentials
8 23 (1.26%) Accessibility
8 23 (1.26%) COBIT
8 23 (1.26%) Sarbanes-Oxley
9 22 (1.21%) ISO/IEC 20000
10 19 (1.04%) Data Quality
10 19 (1.04%) NIST
11 13 (0.71%) PCI DSS
12 12 (0.66%) HIPAA
13 8 (0.44%) PMO
14 6 (0.33%) ISO 9001
15 4 (0.22%) ISO 14001
15 4 (0.22%) ISO 22301
15 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 366 (20.12%) Active Directory
2 74 (4.07%) VMware Infrastructure
3 38 (2.09%) Hyper-V
4 31 (1.70%) Firmware
5 26 (1.43%) VMware ESXi
6 20 (1.10%) Virtual Desktop
7 16 (0.88%) Docker
8 15 (0.82%) Virtual Machines
9 11 (0.60%) vSphere
10 7 (0.38%) IAG
10 7 (0.38%) VMware Workstation
11 6 (0.33%) Microsoft App-V
11 6 (0.33%) Terminal Services
12 4 (0.22%) XenDesktop
13 2 (0.11%) Oracle RAC
13 2 (0.11%) Virtual Servers
13 2 (0.11%) XenApp
14 1 (0.055%) Microsoft Virtual Server
14 1 (0.055%) Veritas Cluster Server
Systems Management
1 122 (6.71%) SCCM
2 113 (6.21%) Microsoft Intune
3 56 (3.08%) Terraform
4 51 (2.80%) SCOM
5 38 (2.09%) Ansible
6 36 (1.98%) WSUS
7 30 (1.65%) Kubernetes
7 30 (1.65%) Single Sign-On
8 22 (1.21%) Active Directory Federation Services
8 22 (1.21%) OpenSSO
9 21 (1.15%) OpenView
10 17 (0.93%) vCenter Server
11 12 (0.66%) Sysprep
12 11 (0.60%) Progress Chef
13 10 (0.55%) NetBackup
14 9 (0.49%) EMC NetWorker
14 9 (0.49%) Jamf Pro
14 9 (0.49%) Nagios
15 6 (0.33%) HP UCMDB
15 6 (0.33%) NetCrunch
Vendors
1 570 (31.34%) Microsoft
2 255 (14.02%) ServiceNow
3 118 (6.49%) VMware
4 88 (4.84%) Remedy
5 74 (4.07%) CA
6 65 (3.57%) Google
7 59 (3.24%) HP
8 57 (3.13%) BMC
8 57 (3.13%) Cisco
9 56 (3.08%) Citrix
10 54 (2.97%) Oracle
11 41 (2.25%) Apple
12 32 (1.76%) SAP
13 31 (1.70%) IBM
14 30 (1.65%) Dell
15 26 (1.43%) Veeam
16 24 (1.32%) Salesforce
17 23 (1.26%) Meraki
17 23 (1.26%) Snow
18 22 (1.21%) SolarWinds