1 to 25 of 90 Permanent Service Manager Jobs in England

Customer Service and Facilities Helpdesk Manager with experience of leading a team and supervising staff within a facilities management or office service environment, excellent communication and organisational skills and proficiency in Microsoft Office is required for a well-established company based in Cambridge. SALARY … role JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service and Facilities Helpdesk Manager with experience of leading a team and supervising staff within a facilities management or office service environment … excellent communication and organisational skills and proficiency in Microsoft Office. Working as the Customer Service and Facilities Helpdesk Manager you will lead the helpdesk and reception team in providing outstanding customer service to customers and internal departments. As the Customer Service and Facilities Helpdesk Manager more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to … enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance … aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to … enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance … aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. more »

Service Desk Manager(Scheduler/Planner/Controller) Stourport-on-Severn £33,000 to £35,000 + 20 Days Holiday + Bank Holidays + Pension + Health Plan Monday to Friday 8am to 5.30pm (1 Hour Lunch) Service Desk Manager available in a professional … established business. The role will suit those looking for a busy leadership role in a friendly and team-based environment. To apply for the Service Desk Manager role, you need to have strong leadership/management experience as the focus of the role is to ensure excellent … customer service within the department. The key skills requirements are to be highly organised, confident communicating over the phone to a network of engineers and directly to customers, have excellent attention to detail in overseeing the planning of engineer’s routes ensuring efficiency and SLAs are at the forefront more »

Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? The Role We currently have an exciting opportunity for a IT Service Desk Manager to join our team! Reporting to the Head of IT Operations, you will own, manage and develop key Service Management processes within the Topps Tiles group. The successful candidate will Lead and motivate a hardworking 7-person IT Service Desk team by delivering a culture of service excellence. Key Accountabilities Customer/Strategy/Plan Lead the team and be a role-model by delivering exceptional more »

An established and growing Driver and Fleet safety systems technology business are currently looking to recruit a Technical Service Delivery Manager who has experience within the Telematics/Fleet Management Solutions or similar sector. Technical Service Delivery Manager main responsibilities will include: Taking full … accountability for service delivery performance, meeting customer expectations, and driving future demand Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary Initiate, own and drive relevant services related to large/multinational fleets, signature accounts to ensure customer satisfaction by ensuring that The … resolution parties, and establish effective communication between stakeholders for post-incident reviews Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery Develop a deep understanding of customers and projects to gain insights into the scope of service delivery Act as a point of more »

Cobalt is searching for an experienced Technical Services Manager to join one of the most prestigious real estate developers and owners in the UK overseeing the maintenance of a prestigious estate. The estate in which the role is based is in the heart of London, blending quality modern … design with the creation of living breathing commercial communities. The successful candidate will have the responsibility of ensuring the continuity of service for mechanical and electrical services to the tenant while enhancing landlord assets within the estate. Key requirements will include: Managing the relevant service provider contracts. This … standards. This includes physical compliance such as lift inspections and 3rd party compliance such as contractor risk assessment adherence. Preparation and control of engineering service charge budgets. Development, implementation, and management of planned maintenance, ensuring all records and information are accurate and up to date. Ensuring the site's more »

Service Delivery Manager- Basildon with Travel- 50k- Permanent My client, a well known Facilities and Maintenance provider who look after Luxury Retail clients are recruiting for an experienced Service Delivery Manager to join their Team based in Basildon and across the UK, Ireland and … training. * Health & Safety: Managing internal health and safety protocols alongside our consultant to ensure compliance. * Client Meetings: Supporting the Business Development Director (BDD) in service review meetings when required. What We're Looking For: * Impeccable Customer Service and the ability to grow and develop Clients Proven experience in more »

ITIL Service Manager Location: Bristol Working pattern: 3 days per week in the office Salary: Competitive, depending on experience, plus Company Bonus and Benefits Parico is a growing technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. … together. At Parico, we deliver world-class solutions that transform the way that our clients use technology. The Role: Parico is seeking an experienced Service Manager who prospers against the challenge of working closely with a small business to solve complex and challenging problems across the Public … you! Responsibilities include: Manage, Monitor and Coordinate all incident responses for the service. Produce and mature Problem, Knowledge and Incident working instructions. Monitor the service request queue in conjunction with the engineers ensuring Service Level Agreements (SLAs) are adhered too. Conduct Post Incident Reviews (PIRs) and produce all more »

Our global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management … Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to meet … both business and operational needs. You will lead a team of ITSM professionals, collaborating with business units, service owners, and technical teams to deliver seamless service, maintain adherence to ITIL frameworks, and align with the organization’s business objectives. Key Responsibilities: Service Design and Transition: Lead the more »

Our global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management … Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to meet … both business and operational needs. You will lead a team of ITSM professionals, collaborating with business units, service owners, and technical teams to deliver seamless service, maintain adherence to ITIL frameworks, and align with the organization’s business objectives. Key Responsibilities: Service Design and Transition: Lead the more »

Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our … growing automotive industry company seeking to build out an IT hub in the Milton Keynes area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk … Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll more »

Technical Service Desk Manager Pay up to £70,000 (depending on experience) Hybrid working - 4 days in office Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They … are responsible for supporting some of London's financial clients. They are looking for an experience Service Desk Manager to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for … overseeing the life-cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Team Leadership: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative more »

Service Delivery Manager York office based £40k-£55k + car allowance Our client are a solutions and services provider and are looking for an SDM to join their growing team. Who are you? 2+ years in a service delivery role or technical role Have experience building … and working with clients face to face/phone Incident management is key to this role Role purpose As Service Delivery Manager, you will be responsible for the effective delivery of services. This is a customer-facing role. You will also be dealing with internal stakeholders. Role … Responsible for SLA adherence on contracts Create slide decks and present to prospect customers Be part of a bid team owning questions for transition & service delivery Required Experience within a similar role Experience working within tech MSP/multi-customer environment Knowledge of ITIL A passion for delivering the more »

Service Delivery Manager 👔 InsureTech 📍 London 💵 £90-100k 📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want … is currently onboarding some of the countries biggest Insurance Brokerages? I am partnered with a very exciting InsureTech business who are looking for a Service Delivery Manager to join their rapidly scaling team and take ownership of their recently launched platform. Their ideal candidate would be a more »

DevOps/Service Operations Manager - would you like the opportunity to work with one of the leading FinTechs across Europe? You will be joining an IT function which comprises of 35 established professionals that implement and manage solutions to fulfil existing and emergent business requirements throughout the … organisation. Requirements: Excellent knowledge of Azure Knowledge of Terraform and Kubernetes Experience of monitoring and scalability Change, Service and Knowledge Management Lead and contribute to scope for issues, epics, and OKRs. Complete Root Cause Analysis (RCA) investigations and perform readiness review. As a DevOps/Service Operations Manager more »

eCommerce brand. BCorp certified, ethical values. Outstanding career development, culture and wellbeing benefits. One of our favourite BCorp clients are looking for an IT Service Delivery Manager to join their London based team. You will be taking responsibility for a high performing service desk function and … managing key service delivery projects for this multi-award winning business. Onsite at their London (NW1) offices daily initially moving towards 3 days a week you will play a key role in the success of the company and be able to take advantage of excellent work-life balance, career … and security knowledge with experience in deploying and configuring SASE solutions. Expert understanding of ticketing best practices and ITIL processes. Ability to inspire the service desk team, build a proactive learning environment, implementing industry best practice to improve ways of working. Technical expertise in multiple ticketing systems, with extensive more »

Career Progression and the chance "to make a difference" Are you ready to join a major health tech provider? Do you thrive in: improving Service Delivery, Improving processes within an agile environment, Improving and developing your support & delivery team members. If you're passionate about Service delivery improvements … On-Prem software or IT/Tech/software services background.. Your main focus will be to implement and drive the best-in-class Service Delivery to customers. We can offer you: An attractive salary and benefits package, with a base from £45-55,000. Excellent career development opportunities. … Autonomy and room for initiative. Your Overall Responsibilities will include: Service Delivery & Operations Leadership & Management Change Management Process Improvement & Reporting Incident and Problem Management Customer Centric Support & Relationship Management Collaboration and Stakeholder Management Is this YOU Ideally, you would have already about 7+ years of Service Desk Management more »

an energetic and experienced IT professional looking for your next challenge? Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits. This on-site role requires a … exceptional IT support. If you're ready to make a significant impact and lead from the front, this is the opportunity for you! The Service Desk Manager will be responsible for the service desk team and will be reporting into the Chief Digital and Information Officer. … The role's day to day responsibilities involve providing management and technical expertise and to support and maintain all IT systems. The Service Desk Manager will work across 1st Line interaction with customers through to 3rd Line resolution of complex problems. Salary £55,000 - £65,000 About more »

an energetic and experienced IT professional looking for your next challenge? Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits. This on-site role requires a … exceptional IT support. If you're ready to make a significant impact and lead from the front, this is the opportunity for you! The Service Desk Manager will be responsible for the service desk team and will be reporting into the Chief Digital and Information Officer. … The role's day to day responsibilities involve providing management and technical expertise and to support and maintain all IT systems. The Service Desk Manager will work across 1st Line interaction with customers through to 3rd Line resolution of complex problems. Salary £55,000 - £65,000 About more »

Service Desk Manager - 55k - 65k Location: Bromley, Kent Type: Permanent, Full Time Role Overview We are seeking a dedicated Service Desk Manager to lead our service desk team, reporting directly to the Chief Digital and Information Officer. This role will manage end-to … end IT support and maintenance across a range of systems, ensuring high-quality service delivery from initial customer contact to resolution of complex technical issues. Key Responsibilities Team Leadership: Oversee day-to-day operations of the Service Desk, including staff task management, rotas, and escalation point for technical … and customer service matters. Technical Oversight: Engage in hands-on support, spanning systems management, troubleshooting, and triage, ensuring seamless operation of user devices, core administration systems, telephony, and the Salesforce platform. Service Management: Take ownership of support calls, from allocation to closure, prioritizing incidents, providing regular updates, and more »

Service Manager Burton-on-Trent (hybrid - 1-2 days per week onsite) Up to £55,000 We are seeking a dedicated Service Manager to ensure top-tier service and availability for our client's digital platforms. This role is crucial for achieving high … digital ambitions by fostering strong relationships with key suppliers and internal teams. If you have a solid background in service support with modern digital technologies and industry best practices, we want to hear from you. Key Responsibilities: Developing and implementing a Service Strategy for digital technologies Ensuring the … and review processes for critical issues Ensuring all digital applications and platforms are on supported versions and scheduling technical upgrades Monitoring, reporting, and governing service levels to ensure compliance and quality standards Undertaking capacity and performance planning to manage peak demand Requirements: Strong technical support skills in monitoring, alerting more »

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment London AV Services Manager salary circa £63,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be … of our London team, proAV and working onsite at a leading Global Investment Bank. This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity. Full ownership of all aspects of day to … day service delivery into meeting room and AV enables spaces used by clients and partners. Full responsibility for the service deliverables by large onsite engineering teams. Experienced in building relationships with other dependant teams. Primary point of contact onsite for the client. Consultation & advice to client regarding various more »

Soft FM Manager/Soft Services Manager/Facilities Management Contracts Manager Hybrid working Industry: Facilities Services Employer - Highly reputable national large organisation within the Facilities Management industry Location: Swindon/Hybrid Salary: HIGHLY COMPETITVE + Excellent Bonus + Excellent Pension 8% going up … Days Holiday + Bank holidays + Great working environment This is an opportunity to earn an exponential salary whilst working as Soft Services Manager for a highly established provider of facilities management who sits as a recognised quality provider within the industry. This business sits as a spearhead … the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests. Your role will be to manage the day to day operations of your team more »

The Service Delivery Manager at AllPoints Fibre joins our commercial team, managing the service partnerships with our valuedcustomers and suppliers. We would love to hear from experienced Service Managers who can bring theircustomer focus to help deliver a national wholesale fibre network to the UK. … enthusiastic, innovative individuals to help us do that. We are a small, collaborative team working together to drive innovation. In this role you willensure service requirements are clearly understood and performance is reported and reviewed; ensuringcontinual service improvement. Key Responsibilities Own and report on Service Level Management. … Drive improvements with Service Improvement Plans (SIPs) Represent customers requirements and interests. Drive continuous service improvement (CSI) and service development, Increasing customer satisfaction and Net Promotor Scores (NPS) Develop and maintaining an industry leading end-to-end service experience for customers. Accountable for delivery of customers more »