26 to 50 of 90 Permanent Service Manager Jobs in England

Service Delivery Manager Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation) Salary: up to £43k Job Type: Full-time Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high-profile customers using our Managed Service platform. This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service. Day-to-day of the role: Proactively manage the performance and communication of … services provided to customers, ensuring operational service targets and contractual compliance are met. Act as the voice of the customers internally, coordinating different teams' efforts in delivering services throughout the lifecycle, and being an escalation point. Support the ongoing execution of IT Strategy Reviews and Technology Roadmaps developed for more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to … enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance … aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. more »

Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to … enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance … aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. more »

Service Delivery Manager Are you ready to take ownership of a critical service delivery function within a forward-thinking digital environment? We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish. As the … Service Delivery Manager, you'll be the main point of contact for all incidents, ensuring transparency and accountability from vendors and third-party partners. We seek someone who tells it like it is and can drive resolutions through clear communication and strong relationship-building. You’ll oversee … all escalations are handled promptly and professionally. Vendor & Third-Party Accountability: Build strong relationships with vendors, ensuring they are held accountable and meet agreed service levels. Transparent Reporting: Provide clear, timely updates and reports on incident trends, root causes, and resolutions to stakeholders. Collaboration: Work closely with internal teams more »

Internationally successful: The Wienerberger Group Come and join us as an IT Service Desk Team Leader at our Head office in Cheadle, Cheshire! About the Role Reporting to the IT Service Delivery Manager, as IT Service Desk Team Leader you will manage a team of … IT Service Desk Analysts to effectively run the day to day operation of the Service Desk. Providing third line IT support to all UK/IE Wienerberger group users, you will act as a point of escalation for the Support Desk Analysts for more complex issues. Duties also … include: Lead the Service Desk team Ensure that ServiceNow is used effectively and efficiently by the team, Operational management of ticket allocations Attend UK and Ireland sites to resolve issue and help with project work Carrying out problem analysis to implement temporary or permanent fixes with the aim of more »

ITIL Service Manager Location: Bristol Working pattern: 3 days per week in the office Salary: Competitive, depending on experience, plus Company Bonus and Benefits Parico is a growing technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. … together. At Parico, we deliver world-class solutions that transform the way that our clients use technology. The Role: Parico is seeking an experienced Service Manager who prospers against the challenge of working closely with a small business to solve complex and challenging problems across the Public … you! Responsibilities include: Manage, Monitor and Coordinate all incident responses for the service. Produce and mature Problem, Knowledge and Incident working instructions. Monitor the service request queue in conjunction with the engineers ensuring Service Level Agreements (SLAs) are adhered too. Conduct Post Incident Reviews (PIRs) and produce all more »

IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully … building solid relationships. Our client values transparency and seeks a straight—talker who communicates openly and honestly without attempting to hide issues. The IT Service Delivery Manager will be responsible for: You will be responsible for designing and delivering the best IT experience for the end user … framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely. You will be a key Service Delivery team member, helping to more »

IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully … solid relationships. Our client values transparency and is seeking a straight—talker who communicates openly and honestly without attempting to hide issues. The IT Service Delivery Manager will be responsible for: You will be responsible for designing and delivering the best IT experience for the end user … framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely. You will be a key member of the Service Delivery team more »

Service Delivery Manager- St Georges Barracks, North Luffenham £30000 per annum 40 hours per week We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours … per week. As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who … go beyond the plate. Our ideal Service Delivery Manager will : Knowledge of working in a management role within the soft FM service industry Leadership skills and knowledge You will have the ability to display a real passion for food and customer service and be financially more »

IT Service Support Manager Bristol (once a week on-site) £48,000 - £54,000 Do you have experience of managing large IT support teams? Are you passionate about service transformation? An IT Service Support Manager is required to lead the a large end … user support function, providing 2nd line support across technologies including audio-visual, unified communications, and desktop services. The IT Service Support Manager position is key in driving change, building maturity, and ensuring high-quality IT service delivery across the organisation IT Service Support Manager … required: Proven experience in leading large IT support functions. Strong technical knowledge across a range of IT disciplines. Strong ITIL ability with experience if service improvement and implementing best practices. Skills in defining and driving SLAs, KPIs, and other metrics to measure service efficiency and effectiveness, supported by more »

Enterprise Technology Service Manager A leading tech & data company are looking for an Enterprise Technology Service Manager to manage a portfolio of on-premise and SaaS Enterprise solutions that are used across the company. You will ensure applications and suppliers are supported and managed … effectively resulting in excellent service to the business. This is a permanent role based in Peterborough with a hybrid working model. Responsibilities: Manage and maintain system support models including appropriate SLAs across the Enterprise Portfolio Manage project transaction from development/pre-support into full enterprise systems service Act as the primary escalation point for any complex business impacting service issues and co-ordinate activity through to resolution Responsible for the delivery of key tech business management and strategic initiatives including supplier rationalization, cost management and nearshore service management support Be the technical owner and more »

Service Delivery Manager Northampton – Hybrid (3 Days In/2 Days Out) Up to £43,000 + Benefits The company: We are fortunate to be working with a distinguished entity within the IT landscape, celebrated for its long-standing heritage and dynamic approach. This organization boasts a … and public institutions, the company provides an extensive range of services and solutions, leveraging global partnerships to enhance its offerings. The role: As a Service Delivery Manager, you will be responsible for overseeing service delivery to high-profile customers using a managed service platform. Key … responsibilities include maintaining strong relationships, managing performance, and ensuring operational service targets and contractual compliance. You will act as the customers' voice internally, coordinating cross-functional teams to resolve issues, leading service reviews, and ensuring adherence to service management principles. Additionally, you will support IT strategy execution more »

Our global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management … Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to meet … both business and operational needs. You will lead a team of ITSM professionals, collaborating with business units, service owners, and technical teams to deliver seamless service, maintain adherence to ITIL frameworks, and align with the organization’s business objectives. Key Responsibilities: Service Design and Transition: Lead the more »

Our global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management … Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to meet … both business and operational needs. You will lead a team of ITSM professionals, collaborating with business units, service owners, and technical teams to deliver seamless service, maintain adherence to ITIL frameworks, and align with the organization’s business objectives. Key Responsibilities: Service Design and Transition: Lead the more »

Service Desk Manager - 55k - 65k Location: Bromley, Kent Type: Permanent, Full Time Role Overview We are seeking a dedicated Service Desk Manager to lead our service desk team, reporting directly to the Chief Digital and Information Officer. This role will manage end-to … end IT support and maintenance across a range of systems, ensuring high-quality service delivery from initial customer contact to resolution of complex technical issues. Key Responsibilities Team Leadership: Oversee day-to-day operations of the Service Desk, including staff task management, rotas, and escalation point for technical … and customer service matters. Technical Oversight: Engage in hands-on support, spanning systems management, troubleshooting, and triage, ensuring seamless operation of user devices, core administration systems, telephony, and the Salesforce platform. Service Management: Take ownership of support calls, from allocation to closure, prioritizing incidents, providing regular updates, and more »

Service Desk Manager - Fareham, Southampton - £40,000 per annum Do you have exceptional Customer Service experience and have previously managed a team within FM? CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham. Brief overview: Monday … Friday 8:30am - 5pm Permanent position £40,000 per annum Office based Parking available on site Key Duties: Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service. Point of Contact (POC): Act as … the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team. Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction. Coaching & Mentoring: Provide guidance more »

Service Delivery Manager Location: Onsite Salary: Up to £80k per annum Here at Khuda Technology, we are working with a global managed service provider seeking an experienced Service Delivery Manager. This role requires an industry leader to drive exceptional service delivery for IT infrastructure … services, directly supporting client goals and business outcomes. Experience Extensive in IT service delivery management, with 5+ years in a senior leadership role managing infrastructure services. Client-facing experience or direct on-site engagement. Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred). ITIL … and deliver multi-domain IT infrastructure services, aligning with client business and IT strategies. Oversee and ensure SLA/KPI compliance, driving excellence in service performance. Foster strong client relationships, serving as the primary escalation point for service delivery concerns. Conduct QBRs, service reviews, and manage root more »

Role: Service Delivery Manager Location: Northampton (on-site working) Salary: £30,000-£43,000 per annum + benefits We are currently working with a large scale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will … be responsible for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will … be responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. The client are happy to consider an entry level Service Delivery Manager more »

Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £70k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our … growing automotive industry company seeking to build out an IT hub in the Milton Keynes area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk … Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll more »

an energetic and experienced IT professional looking for your next challenge? Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits. This on-site role requires a … exceptional IT support. If you're ready to make a significant impact and lead from the front, this is the opportunity for you! The Service Desk Manager will be responsible for the service desk team and will be reporting into the Chief Digital and Information Officer. … The role's day to day responsibilities involve providing management and technical expertise and to support and maintain all IT systems. The Service Desk Manager will work across 1st Line interaction with customers through to 3rd Line resolution of complex problems. Salary £55,000 - £65,000 About more »

an energetic and experienced IT professional looking for your next challenge? Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits. This on-site role requires a … exceptional IT support. If you're ready to make a significant impact and lead from the front, this is the opportunity for you! The Service Desk Manager will be responsible for the service desk team and will be reporting into the Chief Digital and Information Officer. … The role's day to day responsibilities involve providing management and technical expertise and to support and maintain all IT systems. The Service Desk Manager will work across 1st Line interaction with customers through to 3rd Line resolution of complex problems. Salary £55,000 - £65,000 About more »

Technical Service Desk Manager Pay up to £70,000 (depending on experience) Hybrid working - 4 days in office Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They … are responsible for supporting some of London's financial clients. They are looking for an experience Service Desk Manager to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for … overseeing the life-cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Team Leadership: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative more »

IT Service Transition Manager needed for this enterprise sized blue chip. As part of their IT transformation strategy, they are seeking a Service Transition Manager to take ownership of critical IT outsourcing projects to third-party suppliers and managed service providers (MSPs). … party vendors. As theService Transition Manager, youll be responsible for ensuring the smooth handover of IT services, mitigating risks, and making sure service continuity is maintained throughout. You will lead high-profile outsourcing initiatives, overseeing every step of the process to ensure service delivery meets operational … and business goals. Key Responsibilities : Take full ownership of end-to-end IT service transitions to third-party suppliers and MSPs, ensuring seamless integration and delivery. Lead and manage the outsourcing of IT functions, ensuring robust governance and accountability from third-party partners. Work closely with internal teams, senior more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service delivery systems more »

Service Delivery Manager York office based £40k-£55k + car allowance Our client are a solutions and services provider and are looking for an SDM to join their growing team. Who are you? 2+ years in a service delivery role or technical role Have experience building … and working with clients face to face/phone Incident management is key to this role Role purpose As Service Delivery Manager, you will be responsible for the effective delivery of services. This is a customer-facing role. You will also be dealing with internal stakeholders. Role … Responsible for SLA adherence on contracts Create slide decks and present to prospect customers Be part of a bid team owning questions for transition & service delivery Required Experience within a similar role Experience working within tech MSP/multi-customer environment Knowledge of ITIL A passion for delivering the more »