51 to 75 of 90 Permanent Service Manager Jobs in England

Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? The Role We currently have an exciting opportunity for a IT Service Desk Manager to join our team! Reporting to the Head of IT Operations, you will own, manage and develop key Service Management processes within the Topps Tiles group. The successful candidate will Lead and motivate a hardworking 7-person IT Service Desk team by delivering a culture of service excellence. Key Accountabilities Customer/Strategy/Plan Lead the team and be a role-model by delivering exceptional more »

IT Service Manager required to join our client in the National Security & Defence sector based in Cheltenham. This role requires up to 10% travel. Please note, for this role sole UK citizenship is required and candidates must posses current eDV (UK*C) Clearance. You'll join a … busy, established and growing IT Service Management team within our clients Defence & Intelligence division. This role is vital to the support and delivery of existing and future critical services for their end customers. Key Duties: You'll be responsible for the management of all incidents and requests You will … services helping to ensure that they are fit for purpose, and that they can be delivered You'll identify and explore opportunities for continual service improvements. We're looking for someone with: A demonstrable track record of Incident, Change and Release management. Experience across the service delivery life more »

Service Delivery Manager 👔 InsureTech 📍 London 💵 £90-100k 📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want … is currently onboarding some of the countries biggest Insurance Brokerages? I am partnered with a very exciting InsureTech business who are looking for a Service Delivery Manager to join their rapidly scaling team and take ownership of their recently launched platform. Their ideal candidate would be a more »

Customer Service and Facilities Helpdesk Manager with experience of leading a team and supervising staff within a facilities management or office service environment, excellent communication and organisational skills and proficiency in Microsoft Office is required for a well-established company based in Cambridge. SALARY … role JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service and Facilities Helpdesk Manager with experience of leading a team and supervising staff within a facilities management or office service environment … excellent communication and organisational skills and proficiency in Microsoft Office. Working as the Customer Service and Facilities Helpdesk Manager you will lead the helpdesk and reception team in providing outstanding customer service to customers and internal departments. As the Customer Service and Facilities Helpdesk Manager more »

Service and Resilience Manager Leatherhead, Surrey Why work for us? As we grow we are transforming our digital capabilities for our clients, customers and colleagues. This role is integral to our success and you'll be responsible for ensuring that our Business Continuity Management System remains fit … rating of 4.5 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we are hiring a Service and Resilience Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with … a company that invests in, recognises and rewards its people. Reporting to the Head of IT Service and Operations, you'll oversee Disaster Recovery activities and provide support to wider IT Service Operations including Major Incident Management, Change Management, Monitoring etc. The role also includes, but is not more »

A rewarding opportunity for a Service Delivery Manager to work out of Gloucester and Cheltenham Hospital. We are looking for someone who is use to managing and getting the best out of a team along with strong relationship building and presentation skills. This role offers onsite day … Main Purpose We are seeking an on-site manager to assist with the management of the day-to-day activities and service delivery of managed services. Key Accountabilities To support the Operations Director & the Regional Service Delivery Manager in the effective delivery of the … company`s managed services and day to day service management. To proactively manage the supply chain & sub-contracts. To be the key point of contact to all Trust staff. To represent and promote the company`s managed service's efficiency and the corporate values to the customer site. more »

position them well to meet the unique risks of their clients. Purpose of the Role My client is seeking a driven and enthusiastic IT Service Manager to ensure that IT services are delivered efficiently and effectively align with business needs. The role involves managing essential ITIL practices … including Change, Problem, License, CSI, and Service Asset and Configuration Management, as well as overseeing business and third-party relationship management and supporting IT risk and service strategies. The ideal candidate will drive innovation and automation with proactive management and insightful MI reporting, furthering IT service delivery … maturity and best practices. Duties and Accountabilities Business Relationship Management : Maintain an understanding of IT service needs across the organization, identifying continual service improvements. Performance Monitoring : Oversee IT MI & KPI reporting to support informed decision-making. Third-Party Relationship Management : Ensure key partnerships meet business demands and provide more »

Role: Service Delivery Manager Location: Northampton (on-site working) Salary: £40,000-£43,000 per annum + benefits We are currently working with a large sale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will … be responsible for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will … be responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. Skills and experience required: Client-focused mindset and an exceptional drive to exceeding client expectations more »

Systems Service Delivery Manager Department: Systems Operations and Support Location: Hybrid Job Overview We seek a highly skilled Service Delivery Manager to join our Systems Operations and Support team. You'll oversee operational performance and stability of business-critical systems, ensuring seamless service delivery. This role involves orchestrating successful service transitions and driving continuous improvement. Ideal candidates have a strong background in technology systems operations, especially within the telecommunications industry. Responsibilities Service Delivery: Oversee incident management, root cause analysis, change management, and operational performance. Service Transition: Lead transitions from … interface between SysOps, Business, and Customer Operations, building strong relationships and facilitating regular meetings. Person Specification Essential Criteria 5+ years of experience in IT service delivery or systems operations Strong track record in incident and problem management Experience managing business-critical systems Proven experience in service transitions Experience more »

An established and growing Driver and Fleet safety systems technology business are currently looking to recruit a Technical Service Delivery Manager who has experience within the Telematics/Fleet Management Solutions or similar sector. Technical Service Delivery Manager main responsibilities will include: Taking full … accountability for service delivery performance, meeting customer expectations, and driving future demand Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary Initiate, own and drive relevant services related to large/multinational fleets, signature accounts to ensure customer satisfaction by ensuring that The … resolution parties, and establish effective communication between stakeholders for post-incident reviews Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery Develop a deep understanding of customers and projects to gain insights into the scope of service delivery Act as a point of more »

Customer Service and Office Manager My client is a small med-tech scale-up based just outside of Oxford. They are expanding and are seeking a Customer Service and Office Manager to join their team! As Customer Service and Office Manager … the office. 9-5 role - full-time in the office Mon-Fri Customer Services & Office Manager Requirements: Previous experience in a customer service, internal sales or an office manager position - able to readily handle incoming customer queries. Some experience with Mailchimp or posting on social more »

Service Delivery Manager - £50K - £80K - Nottingham As a Service Delivery Manager , you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. … You will also drive initiatives aimed at improving service delivery efficiency and enhancing the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve … annual performance reviews with clients to identify areas for improvement. Collaborate with cross-functional teams to enhance both operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies to more »

Job title: Digital Service Integration Manager Location: Samlesbury - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £61,110+ (dependent on skills and experience) What you'll be doing: Establishing and maintaining relationships … with business leaders and key functional stakeholders Understanding the needs of the functions and projects, to contribute to direct continuous service improvement whilst ensuring that IT services are fully leveraged to deliver business capability Leading service performance measurement and management, developing service improvement plans based upon working … with the business to identify and address service risks and opportunities Providing the first point of contact to the US Programmes Line of Business for IT service issues and escalations Taking on a lead role, owning specific work areas and directing others across organisation boundaries Having a detailed more »

an experienced Events Manager to work onsite at our clients office in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality within the verticals that you oversee. You will develop and enable your direct reports across EMEA … to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point of contact for client Service Owners will be a key part of your … role so it is essential that you are able to build good partner relationships. Duties & Responsibilities Acts as the point service delivery manager across services, as required (currently EMEA TPG TP Onsite and Offsite). Is a Point of Contact for, and works across, ad hoc projects more »

IT Service Delivery manager needed for a leading blue-chip organisation that is embarking on a significant transformation of its systems and processes to support continued business growth. This is a unique opportunity to make a substantial impact on the service delivery of the companys IT … the transition of IT Services to a 3rd Party Supplier. Your experience with both in-house IT teams and managing relationships with outsourced Managed Service Providers (MSPs) will be crucial to your success. Role Overview: Transition Expertise: You will have experience managing IT service transitions, with a focus … on delivering seamless change. Service Delivery: Manage and oversee the day-to-day IT service delivery for the business, ensuring smooth coordination between internal teams and 3rd party suppliers. Service Levels & Performance: Ensure that IT services are delivered effectively and that service level agreements (SLAs) are more »

Service Delivery Manager required by market leading solutions provider. Your role will be to oversee the performance of the organisation's SaaS solutions and the consequent service delivered to customers. The ideal candidate will have a good technical understanding of software, good analytical skills and be … a strong communicator with the ability to ensure continuous service improvements. You will have a proven track record in negotiating and defining KPI's with external customers, and ensuring that these KPI's are met or exceeded. You will be able to point to strong examples of managing and … improving service delivery processes. You will have a strong understanding of the ITIL framework. Experience within Energy/Utilities would be a strong advantage. This is an exciting opportunity to join a rapidly growing organisation, where you can have a real impact on driving service quality and customer more »

Technical Service Desk Manager We're seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment. Responsibilities: Shift Leadership: Support shift leaders to uphold consistent standards. Knowledge Sharing more »

A leading organisation is looking for a personable and driven IT Service Desk Manager to join its expanding team, based in Potters Bar, North London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days … per week. As the IT Support Manager, you will ensure that a smooth and efficient IT support service is provided to the business. You will be responsible for call management, managing SLAs, delegating tickets and providing hands on support for escalated tickets. Working as an integral part … order to be suitable for this role, you must be an accomplished IT Support or Helpdesk Manager with proven experience improving IT service provision in a Windows environment. ITIL certification would be advantageous to your application but is not essential. This is an excellent opportunity for a more »

Service Delivery Manager- Basildon with Travel- 50k- Permanent My client, a well known Facilities and Maintenance provider who look after Luxury Retail clients are recruiting for an experienced Service Delivery Manager to join their Team based in Basildon and across the UK, Ireland and … training. * Health & Safety: Managing internal health and safety protocols alongside our consultant to ensure compliance. * Client Meetings: Supporting the Business Development Director (BDD) in service review meetings when required. What We're Looking For: * Impeccable Customer Service and the ability to grow and develop Clients Proven experience in more »

leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a fast growing MSP who is boasting 20% growth year on year. Very focussed on Networking they are looking for a Service Desk Manager who can improve the operational performance of a team of 10. You will have direct management of 3 Service Desk Analysts. Your main responsibilities will be to improve documentation, templates, the scope of ticket workload, SLA delivery, and ticket responses and improve the solution … ratios. Responsibilities Direct line management of 3 Service Desk Analysts Improve the operational performance of a team of 10 Mange operations and scope of ticket workloads Improve delivery of SLA’s Reduce Ticket response times Coordinate Team meetings Improve documentation Improve project handover into support portal Service Monthly more »

DevOps/Service Operations Manager - would you like the opportunity to work with one of the leading FinTechs across Europe? You will be joining an IT function which comprises of 35 established professionals that implement and manage solutions to fulfil existing and emergent business requirements throughout the … organisation. Requirements: Excellent knowledge of Azure Knowledge of Terraform and Kubernetes Experience of monitoring and scalability Change, Service and Knowledge Management Lead and contribute to scope for issues, epics, and OKRs. Complete Root Cause Analysis (RCA) investigations and perform readiness review. As a DevOps/Service Operations Manager more »

Concept have a unique opportunity to join a well-established managed print and service provider based within South Yorkshire. To continue growth within this industry we are looking for an experienced engineer who has a proven track record within the industry covering a range of print devices. The role … advantage Must have excellent customer care experience (both working on-site & remotely) Full UK driving Licence Smart Appearance Key Responsibilities: To provide a technical service to customers, including, fault finding, installation, networking, maintenance and repair. To ensure customers receive a satisfactory service in line with agreed service level agreements. Maintain stock levels of parts & consumables Service call planning for service dept To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties Management and control of vehicle stock, to improve first time fix levels to customers more »

Job Description Job Title Service Delivery Manager Priority Parking Accountability Operations Manager Days of Work/Shift Pattern 5 days over 7 40-hour week Depending on the need of the operation weekend working will be require during peak season (July-September, December) Management team … to ensure an excellent level of service is provided to the Priority Parking as well a Purpose To work as part of the onsite s supporting with the other services provided by airport on site Location London Luton Airport. It may be necessary however to visit other locations at … and motivate the team and through them, manage resources to deliver a safe, reliable, and efficient business operation which will deliver excellent levels of service to client and customers To contribute to creating a best in class parking business in the UK. Main Duties and Responsibilities Primary contact for more »

SF Recruitment are working with a business based in Coventry who is looking for a Service Delivery Manager to join the team Fully Remote Working £31,000 The Position We are looking for a proactive, experienced, and knowledgeable person to be responsible for supporting our business and … large growth customers. You will be responsible for managing all service delivery aspects of your accounts, the SLA performance and all associated reporting and data. Your logical and systematic approach will help create, implement and develop efficiencies across the operational process. Specific responsibilities: - Drive process execution and identify continual … and associated relationships as a key contact - Create schedules and process flows to reflect the operation and services we carry out - Monitor SLA and service performance across the accounts - Manage and execute any required service delivery plans - Responsible for operational review meetings, presenting KPI packs and delivering service more »

eCommerce brand. BCorp certified, ethical values. Outstanding career development, culture and wellbeing benefits. One of our favourite BCorp clients are looking for an IT Service Delivery Manager to join their London based team. You will be taking responsibility for a high performing service desk function and … managing key service delivery projects for this multi-award winning business. Onsite at their London (NW1) offices daily initially moving towards 3 days a week you will play a key role in the success of the company and be able to take advantage of excellent work-life balance, career … and security knowledge with experience in deploying and configuring SASE solutions. Expert understanding of ticketing best practices and ITIL processes. Ability to inspire the service desk team, build a proactive learning environment, implementing industry best practice to improve ways of working. Technical expertise in multiple ticketing systems, with extensive more »