1 to 2 of 2 Permanent Technical Support Analyst Jobs in England with Remote Work Options

IT Technical Support Analyst Location: Portishead Work Arrangement: Hybrid. Three days office, two days work from home. Travel: Yes. Potentially once every fortnight to other company sites. An exciting career opportunity is available to work with a highly respected organisation known for its comprehensive services in the … recycling and waste management industry. This role is ideal for someone passionate about IT support and eager to grow their skills in a dynamic environment. IT Technical Support Analyst Key Skills: We are eager to connect with aspiring IT Support Analysts, Technical Support Engineers, Helpdesk Support Specialists, Desktop Support Engineers, 2nd line Support Engineers, Network Support Engineers, and other early-career IT professionals. To excel in this position, you will have many of the following: * Experience with hardware builds and desktop installations. * Proficiency in hardware/software installation more »

We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical … mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to … support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated in a timely manner to enable action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience more »