Technical Support Analyst Jobs in England

Technical Support Analyst
UK > England

The median Technical Support Analyst salary in England is £35,000 per year, according to job vacancies posted during the 6 months leading to 7 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
7 May 2025
Same period 2024 Same period 2023
Rank 629 721 868
Rank change year-on-year +92 +147 +137
Permanent jobs requiring a Technical Support Analyst 41 116 73
As % of all permanent jobs advertised in England 0.085% 0.14% 0.079%
As % of the Job Titles category 0.094% 0.14% 0.087%
Number of salaries quoted 24 95 57
10th Percentile £24,000 £24,000 £23,500
25th Percentile £25,125 £26,250 £31,250
Median annual salary (50th Percentile) £35,000 £31,500 £36,500
Median % change year-on-year +11.11% -13.70% +14.96%
75th Percentile £43,750 £55,000 £45,000
90th Percentile - £55,696 £47,500
UK median annual salary £35,000 £30,000 £36,000
% change year-on-year +16.67% -16.67% +10.77%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,436 80,761 84,301
% of permanent jobs with a recognized job title 90.39% 94.49% 91.53%
Number of salaries quoted 24,713 60,391 53,470
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,000 £38,250 £45,000
Median annual salary (50th Percentile) £57,500 £53,500 £60,800
Median % change year-on-year +7.48% -12.01% +1.33%
75th Percentile £75,000 £71,995 £82,500
90th Percentile £97,500 £91,250 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Technical Support Analyst in England over the 6 months to 7 May 2025.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 7 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +82 17 £42,500 -21.73% 6
North of England +39 9 £26,000 -7.14% 3
Yorkshire +72 8 £26,000 -17.46%
East of England +28 6 £45,000 +28.57% 3
Midlands +52 5 - - 2
West Midlands +41 5 - - 2
South East +88 4 £36,000 +22.03% 2
North West -10 1 £32,750 +19.09% 3
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 May 2025, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support Analyst in the job title.

1 30 (73.17%) Windows
2 24 (58.54%) Active Directory
3 21 (51.22%) Social Skills
4 20 (48.78%) Microsoft 365
5 19 (46.34%) Microsoft
6 15 (36.59%) Firewall
6 15 (36.59%) Entra ID
6 15 (36.59%) Windows 10
7 11 (26.83%) Azure
7 11 (26.83%) Degree
8 10 (24.39%) Microsoft Intune
8 10 (24.39%) Windows Server
8 10 (24.39%) Microsoft Certification
9 8 (19.51%) Citrix
9 8 (19.51%) VoIP
9 8 (19.51%) ITIL
10 6 (14.63%) Mac OS
10 6 (14.63%) Microsoft Exchange
10 6 (14.63%) Management Information System
10 6 (14.63%) Cisco
10 6 (14.63%) Asset Management
10 6 (14.63%) Customer Service
11 5 (12.20%) Customer Experience
11 5 (12.20%) Windows Server 2019
11 5 (12.20%) Law
11 5 (12.20%) VMware
11 5 (12.20%) ITSM
11 5 (12.20%) DNS
11 5 (12.20%) MCSE
11 5 (12.20%) MCSA

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.63%) Microsoft Exchange
2 1 (2.44%) Alfresco
2 1 (2.44%) Documentum
2 1 (2.44%) SharePoint
2 1 (2.44%) Skype for Business
Applications
1 2 (4.88%) Microsoft Office
Cloud Services
1 20 (48.78%) Microsoft 365
2 15 (36.59%) Entra ID
3 11 (26.83%) Azure
4 4 (9.76%) Nutanix
5 3 (7.32%) SaaS
6 1 (2.44%) Azure Data Factory
6 1 (2.44%) Azure Logic Apps
6 1 (2.44%) Azure Monitor
6 1 (2.44%) Dynamics 365
6 1 (2.44%) Power Platform
Communications & Networking
1 15 (36.59%) Firewall
2 8 (19.51%) VoIP
3 5 (12.20%) DNS
4 4 (9.76%) DHCP
4 4 (9.76%) Network Security
4 4 (9.76%) VLAN
5 1 (2.44%) Skype
5 1 (2.44%) TCP/IP
5 1 (2.44%) VPN
5 1 (2.44%) WebEx
5 1 (2.44%) Wireless
Database & Business Intelligence
1 1 (2.44%) DB2
1 1 (2.44%) Relational Database
1 1 (2.44%) SQL Server
1 1 (2.44%) SQL Server Integration Services
Development Applications
1 1 (2.44%) JIRA
1 1 (2.44%) Visual Studio
General
1 21 (51.22%) Social Skills
2 5 (12.20%) Documentation Skills
2 5 (12.20%) Law
3 4 (9.76%) Inclusion and Diversity
4 2 (4.88%) Analytical Skills
4 2 (4.88%) Billing
4 2 (4.88%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (4.88%) .NET
2 1 (2.44%) .NET Framework
2 1 (2.44%) ASP.NET
2 1 (2.44%) CSS
2 1 (2.44%) HTML
Miscellaneous
1 6 (14.63%) Management Information System
2 2 (4.88%) Linux Command Line
3 1 (2.44%) CMDB
Operating Systems
1 30 (73.17%) Windows
2 15 (36.59%) Windows 10
3 10 (24.39%) Windows Server
4 6 (14.63%) Mac OS
5 5 (12.20%) Apple iOS
5 5 (12.20%) Windows Server 2019
6 4 (9.76%) Windows Server 2012
7 2 (4.88%) Unix
8 1 (2.44%) Linux
Processes & Methodologies
1 8 (19.51%) ITIL
2 6 (14.63%) Asset Management
2 6 (14.63%) Customer Service
3 5 (12.20%) Collaborative Working
3 5 (12.20%) Customer Experience
3 5 (12.20%) ITSM
3 5 (12.20%) Preventative Maintenance
3 5 (12.20%) Server Management
4 3 (7.32%) Problem-Solving
5 2 (4.88%) Data Analysis
5 2 (4.88%) Data Collection
5 2 (4.88%) Functional Testing
5 2 (4.88%) System Testing
6 1 (2.44%) Application Security
6 1 (2.44%) Computer Science
6 1 (2.44%) Data Entry
6 1 (2.44%) Enterprise Content Management
6 1 (2.44%) Knowledge Management
6 1 (2.44%) Problem Management
6 1 (2.44%) Root Cause Analysis
Programming Languages
1 4 (9.76%) SQL
2 2 (4.88%) Bash
2 2 (4.88%) Perl
2 2 (4.88%) Python
2 2 (4.88%) Shell Script
3 1 (2.44%) C#
3 1 (2.44%) JavaScript
3 1 (2.44%) PL/SQL
3 1 (2.44%) T-SQL
3 1 (2.44%) VB.NET
Qualifications
1 11 (26.83%) Degree
2 10 (24.39%) Microsoft Certification
3 5 (12.20%) MCSA
3 5 (12.20%) MCSE
4 2 (4.88%) CCNA
4 2 (4.88%) Cisco Certification
5 1 (2.44%) ITIL Certification
5 1 (2.44%) SC Cleared
5 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 2 (4.88%) SLA
System Software
1 24 (58.54%) Active Directory
2 5 (12.20%) Virtual Desktop
3 4 (9.76%) VMware Infrastructure
Systems Management
1 10 (24.39%) Microsoft Intune
Vendors
1 19 (46.34%) Microsoft
2 8 (19.51%) Citrix
3 6 (14.63%) Cisco
4 5 (12.20%) VMware
5 1 (2.44%) ServiceNow
5 1 (2.44%) SolarWinds