22 of 22 Permanent Ticket Management Jobs in England

Job Title: Resource Management Team Lead Department: Professional Services Location: Office based Brighton Employment Type: Full-Time The Resource Management Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated effectively … completed on time. Enhance departmental processes, update procedures, and improve overall team delivery. Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on process improvement and departmental capability enhancement. Identify and implement opportunities to streamline operations and improve efficiency. Review … performance, workload, and process improvements. Provide support, advice, and mentorship to team members for problem-solving, process adherence, and professional development. Act as the go-to location for resource management tasks, ensuring swift completion while maintaining operational oversight. Review work completed by the team to ensure standards are met and identify opportunities for coaching and development Experience & Skills Required More ❯

Job Title: Resource Management Team Lead Department: Professional Services Location: Office based Brighton Employment Type: Full-Time The Resource Management Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated effectively … completed on time. Enhance departmental processes, update procedures, and improve overall team delivery. Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on process improvement and departmental capability enhancement. Identify and implement opportunities to streamline operations and improve efficiency. Review … performance, workload, and process improvements. Provide support, advice, and mentorship to team members for problem-solving, process adherence, and professional development. Act as the go-to location for resource management tasks, ensuring swift completion while maintaining operational oversight. Review work completed by the team to ensure standards are met and identify opportunities for coaching and development Experience & Skills Required More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Job Purpose The POS Coordinator will be responsible for the efficient and effective management of all Point of Sale (POS) related support tickets, ensuring timely resolution, clear communication, and high levels of user satisfaction. This role directly supports retail store operations by minimising … role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 4 days per week. RESPONSIBILITIES The POS Coordinator will: Ticket Management & Resolution: Serve as the primary point of contact for all incoming POS support tickets, meticulously logging, prioritizing, and escalating issues as necessary. Troubleshooting & Diagnosis: Conduct initial troubleshooting … internal IT teams, external vendors, and retail operations departments to facilitate the swift resolution of complex POS issues. User Communication & Support: Provide clear, concise communication to store teams regarding ticket status, resolution steps, and preventative measures. Offer individual support and guidance when needed. Issue Replication & Testing: Assist with the replication of reported POS issues and conduct thorough testing of More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

client s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real … Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems … enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯

on technical support for Microsoft 365 and Azure services while working closely with dynamic software engineering teams. You'll play a key role in service migrations, onboarding/offboarding, ticket prioritisation, and ITIL-based processes. This role also involves consultancy, on-site audits, and producing clear reports for clients, making it ideal for someone looking to step up in … design and build of new client environments. Essential Skills: Practical experience supporting Microsoft 365 and Azure services. Proven track record of managing tenant migrations. Experience with ITIL processes and ticket management/escalation. Strong written and verbal communication skills for client reporting. Ability to prioritise workload effectively in fast-paced environments. Experience supporting software engineering or technical project More ❯

on technical support for Microsoft 365 and Azure services while working closely with dynamic software engineering teams. You'll play a key role in service migrations, onboarding/offboarding, ticket prioritisation, and ITIL-based processes. This role also involves consultancy, on-site audits, and producing clear reports for clients, making it ideal for someone looking to step up in … design and build of new client environments. Essential Skills: Practical experience supporting Microsoft 365 and Azure services. Proven track record of managing tenant migrations. Experience with ITIL processes and ticket management/escalation. Strong written and verbal communication skills for client reporting. Ability to prioritise workload effectively in fast-paced environments. Experience supporting software engineering or technical project More ❯

data. Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes. Identify trends in support requests and recommend proactive improvements. Produce clear reports on ticket management, risks, and successes for senior stakeholders. Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows. What You’ll More ❯

email, or in-person interactions, ensuring a positive and helpful experience. Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team. Ticket Management: Log and track issues using helpdesk systems like Freshservice, ensuring resolutions are well-documented. Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware More ❯

relevant courses. Key skills/responsibilities: * Proven experience up to 12 months working as a SOC Analyst * Experience in deep diving into security issues and analysis rather than just ticket management. * Experience with SIEM solutions (Azure Sentinel as #1 but Splunk etc also useful to have. * Scripting experience with - KQL/PowerShell Scripting * Threat Hunting/Analysis Investigation * Opportunity More ❯

relevant courses. Key skills/responsibilities: • Proven experience up to 12 months working as a SOC Analyst• Experience in deep diving into security issues and analysis rather than just ticket management.• Experience with SIEM solutions (Azure Sentinel as #1 but Splunk etc also useful to have.• Scripting experience with – KQL/PowerShell Scripting• Threat Hunting/Analysis Investigation• Opportunity More ❯

SQL-based issues. We're looking for someone who has: Previous experience in IT support Strong written and verbal communication skills. Solid organisational ability, with a methodical approach to ticket management and documentation. An interest in developing technical skills - knowledge of C# and SQL is desirable but not essential. A proactive, curious mindset and willingness to collaborate across More ❯

Platform Development: Build and enhance secure, scalable IT platforms tailored to evolving business needs. Project Delivery: Collaborate on development initiatives, working alongside senior technical staff. System Performance: Support infrastructure management to ensure optimal performance of web and database services. Documentation: Maintain clear and up-to-date technical documentation. Issue Resolution: Escalate and resolve technical challenges with internal and external … stakeholders. Stakeholder Collaboration: Partner with analysts, developers, and operational teams to align technology with business goals. Communication: Keep teams informed of system changes and coordinate testing resources. Ticket Management: Monitor and resolve support tickets within agreed service levels. Development Standards: Follow best practices in coding, testing, and deployment. Skills and experience you will need to have as the … experience in a Software Development role Strong programming skills in C#, JavaScript, jQuery, Visual Basic . Solid understanding of HTML5, CSS3, IIS . Experience with SQL and SQL Server Management Studio . Familiarity with tools like Visual Studio , Azure DevOps , and Azure Application Insights . What's on offer to you from my client: Amazing pension Extended holiday Hybrid More ❯

close-knit support team. What We’re Looking For: Previous experience in a busy customer service or helpdesk administration role. Strong coordination skills with a background in service or ticket management. Excellent communication abilities—both written and verbal. Confident working with MS Excel, Word, and ideally familiar with service management platforms. Ability to multitask and prioritise workloads under More ❯