24 of 24 Permanent Ticket Management Jobs in England

role offers the perfect blend of growth, learning and impact within an industry-leading brand. What You’ll Do System Administration – Oversee the data management systems to ensure data accuracy, compliance and operational efficiency. Monitor system usage – Identify and resolve discrepancies, ensuring seamless system performance. Ensure data integrity – Implement … work towards automating key processes for efficiency. User support & training – Provide training and guidance to teams on system functionality and best practices. Support ticket management – Track, prioritize, and resolve system-related support requests in a timely manner. Assist Power BI analyst – Investigate data discrepancies, validate report changes ...

industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with … such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift. Keying the incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls ...

Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working … days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support ...

wider 3rd line IT support functions. Working within a technical team you will be supporting multiple technologies including Windows, Active Directory, Mobile Device Management and various bespoke systems, you will also be trained to support the Pharmacy IT systems in our pharmacies and warehouses across England/Scotland/… party suppliers. Have excellent communication and customer service skills allowing you to interface between users and other resolving teams. Identify repeat incidents to problem management to ensure trend analysis is undertaken to reduce the likelihood of repeated incidents impacting colleagues. Be proactive to potential incidents using the in-depth ...

ROLE DESCRIPTION Hybrid - 12 month FTC - London The Business Systems Manager is responsible for the management, maintenance, support, and development of business applications, including both bespoke and packaged solutions. This role is accountable for delivering a streamlined operational process for business applications, ensuring effective integration between systems, and collaborating … third-party providers Lead, assess, organise, and prioritise work for enhancements, issues, and change initiatives, working with delivery teams and external partners Drive effective ticket management and maximise value from work tracking and change management processes Take ownership of the Change Request process Plan and manage programmes ...

include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ ...

being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UKs leading provider of electronic and paper document distribution services, we serve the NHS, Local Government … opportunity for you to join the Technical Support Team in a rapidly growing company. Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment ...

technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ...

mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence to SLAs and KPIs. Act as the escalation point for complex technical issues, ensuring timely and effective resolution. Monitor service performance ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

Support & LTS Operations Advanced IT troubleshooting (laptops, peripherals, performance issues) Frontline and escalated support via walk-ups, Service Desk, and meeting rooms ServiceNow (SNOW) ticket management and incident ownership Solutions Bar/in-office support when required Asset & Inventory Management End-to-end asset lifecycle support (issuing ...

matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth Azure Cloud Engineer: About the Role * Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users * Hands-on platform work (monitoring, access/service admin, BAU support) plus … Azure Cloud Engineer: Must-Have Experience * Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure (VDI) deployment and management (ideally set-up, not just support) * Microsoft Entra (Azure AD) admin and organisational-level set-up * Service desk (Zoho, ServiceNow or similar) ticket ...

Delivery Manager is responsible for ensuring highquality delivery of IT services across the organisation in line with SLAs. This role oversees service performance, oversees ticket management, drives continuous improvement, and ensures that IT services align with business needs. The ideal candidate will works closely with technical teams, vendors … services to internal teams across Helping Hands. Manage and support cross-functional technical teams to resolve service issues efficiently. Ensure incident, problem, and change management processes are adhered to according to ITIL Principles. Support in the management of supplier relationships and third-party service providers to ensure value ...

engagement, education, and conversion across channels. Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk. Project Management: Partner with the Product team on long-term enhancements to ensure new features are effectively represented on experian.co.uk. Qualifications Experience in an eCommerce … website management role. Experience collating and analysing data and producing insights. Experience with customer journey optimisation and conversion rate improvement. Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools. Knowledge of A/B testing methodologies and experience managing test roadmaps. Good understanding of different marketing ...

efficient customer experience. As part of a flexible and supportive team, you will play a key role in maintaining service quality, ensuring accurate ticket management, and contributing to the continuous improvement of the IT Service Desk function. The ideal candidate will hold excellent customer service qualities and first ...

Centre Shift Technician Improver State-of-the-art Data Centre Stockley Park, West London Your new employer is one of the UKs largest facilities management providers, looking to hire an ICT Shift Technician Improver to join their fast-growing data centre team in Stockley Park. This is an exciting … racking/stacking, patching, break-fix, decommissioning, and infrastructure installations Responding to ICT faults and escalating issues to senior engineers where required Supporting ServiceNow ticket management, emails, and job queues to ensure completion within SLA timescales Maintaining accurate documentation and assisting with shift handovers Following health & safety procedures ...

Delivery Manager is responsible for ensuring highquality delivery of IT services across the organisation in line with SLAs. This role oversees service performance, oversees ticket management, drives continuous improvement, and ensures that IT services align with business needs click apply for full job details ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management xkybehq systems, this could be the role for y Is this your next job Read the full description below to find ...

first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will … Mental Health First Aider in the business. Active Social Committee organising events and activities. Key Responsibilities: Deliver excellent customer care and support through efficient ticket management. Provide 1st and 2nd line fixes via phone and email. Resolve incidents and requests, escalating where appropriate. Perform ticket triage, prioritising ...

site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with … Duties and Responsibilities of our client's 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. ...

through development tickets and technical roadblocks. Quality Assurance: Taking ownership of regression testing and the stabilisation of environments to ensure a seamless delivery. Stakeholder Management: Acting as the primary point of contact for the end-client’s project team (managed by Capgemini). You will need to hold your … hold senior leadership accountable while remaining delivery-focused. To be successful, you must have: A proven track record in Software Development Project Management . (Note: This is not a general business change role; you must have experience working directly with developers and code-heavy projects). Experience managing offshore ...