Ticket Management Job Trends in England

Ticket Management
UK > England

The table below provides summary statistics and salary benchmarking for jobs advertised in England requiring Ticket Management skills. It covers permanent job vacancies from the 6 months leading up to 11 January 2026, with comparisons to the same periods in the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 524 586 572
Rank change year-on-year +62 -14 +208
Permanent jobs citing Ticket Management 74 85 124
As % of all permanent jobs in England 0.14% 0.18% 0.25%
As % of the Processes & Methodologies category 0.17% 0.19% 0.28%
Number of salaries quoted 40 58 114
10th Percentile £24,750 - £25,578
25th Percentile £30,500 £26,250 £28,718
Median annual salary (50th Percentile) £37,500 £30,000 £41,750
Median % change year-on-year +25.00% -28.14% +28.46%
75th Percentile £44,063 £44,688 £57,500
90th Percentile £67,500 £57,500 £65,000
UK median annual salary £37,500 £30,000 £38,750
% change year-on-year +25.00% -22.58% +19.23%

All Process & Methodology Skills
England

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 42,481 43,790 44,458
As % of all permanent jobs advertised in England 81.29% 90.69% 89.78%
Number of salaries quoted 25,455 21,528 34,408
10th Percentile £28,560 £35,000 £31,500
25th Percentile £37,500 £45,628 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -4.00%
75th Percentile £76,250 £81,250 £80,000
90th Percentile £97,500 £100,000 £98,750
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Ticket Management
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings citing Ticket Management relative to all permanent IT jobs advertised in England.

Ticket Management job vacancy trend in England

Ticket Management
Salary Trend in England

Salary distribution trend for jobs in England citing Ticket Management.

Salary distribution trend for jobs in England citing Ticket Management

Ticket Management
Salary Histogram in England

Salary distribution for jobs citing Ticket Management in England over the 6 months to 11 January 2026.

Salary histogram for Ticket Management in England

Ticket Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the England region over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South West +19 37 £25,500 -15.00% 7
London +45 16 £37,500 -21.88% 3
South East +13 8 £44,720 -0.62% 10
North of England +10 7 £42,500 +54.55% 3
North West +25 6 £42,500 +54.55% 3
Midlands +25 4 £42,500 - 10
West Midlands - 4 £42,500 - 7
Yorkshire -21 1 - -
Ticket Management
UK

Ticket Management
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (4.05%) Microsoft Exchange
1 3 (4.05%) SharePoint
2 1 (1.35%) Confluence
Applications
1 23 (31.08%) Microsoft Office
2 4 (5.41%) Trello
Business Applications
1 6 (8.11%) Elite 3E
2 3 (4.05%) Sage 200
2 3 (4.05%) Sage 50
2 3 (4.05%) Sage CRM
3 1 (1.35%) Carpe Diem
Cloud Services
1 43 (58.11%) Microsoft 365
2 13 (17.57%) Azure
3 6 (8.11%) Entra ID
4 5 (6.76%) Azure DevOps
5 1 (1.35%) Azure Sentinel
5 1 (1.35%) SaaS
Communications & Networking
1 8 (10.81%) LAN
2 7 (9.46%) VoIP
2 7 (9.46%) WAN
3 6 (8.11%) Wi-Fi
4 4 (5.41%) Unified Communications
5 3 (4.05%) 4G
6 2 (2.70%) 3G
6 2 (2.70%) ADSL
6 2 (2.70%) DHCP
6 2 (2.70%) DNS
6 2 (2.70%) MPLS
6 2 (2.70%) SAN
6 2 (2.70%) VDSL
6 2 (2.70%) VPN
7 1 (1.35%) Firewall
7 1 (1.35%) Remote Desktop
7 1 (1.35%) TCP/IP
7 1 (1.35%) Wireless
Development Applications
1 5 (6.76%) Cypress.io
1 5 (6.76%) JIRA
General
1 43 (58.11%) Social Skills
2 22 (29.73%) Back Office
3 14 (18.92%) Finance
4 12 (16.22%) Organisational Skills
5 6 (8.11%) Law
5 6 (8.11%) Legal
5 6 (8.11%) Telecoms
6 4 (5.41%) Retail
7 2 (2.70%) Manufacturing
7 2 (2.70%) Military
8 1 (1.35%) Advertising
8 1 (1.35%) Inclusion and Diversity
8 1 (1.35%) Pharmaceutical
8 1 (1.35%) Presentation Skills
Job Titles
1 24 (32.43%) Support Engineer
2 22 (29.73%) Desktop Engineer
2 22 (29.73%) Desktop Support
2 22 (29.73%) Desktop Support Engineer
3 21 (28.38%) Site Engineer
4 14 (18.92%) IT Support
5 10 (13.51%) Analyst
5 10 (13.51%) Support Technician
6 8 (10.81%) IT Support Technician
6 8 (10.81%) IT Technician
6 8 (10.81%) Lead
7 7 (9.46%) 1st Line Support
7 7 (9.46%) Service Desk Manager
7 7 (9.46%) Service Manager
8 6 (8.11%) Service Desk Support
8 6 (8.11%) Team Leader
9 5 (6.76%) Automation Tester
9 5 (6.76%) IT Services Manager
9 5 (6.76%) Service Desk Team Leader
9 5 (6.76%) Service Support Manager
Libraries, Frameworks & Software Standards
1 5 (6.76%) Playwright
Miscellaneous
1 10 (13.51%) Driving Licence
2 5 (6.76%) Culture of Ownership
3 4 (5.41%) Onboarding
3 4 (5.41%) Video Conferencing
4 2 (2.70%) Client/Server
4 2 (2.70%) Management Information System
4 2 (2.70%) Self-Motivation
5 1 (1.35%) Digital Signage
5 1 (1.35%) Smartphone
5 1 (1.35%) Video\Live Streaming
5 1 (1.35%) Virtual Team
5 1 (1.35%) Web Conferencing
Operating Systems
1 40 (54.05%) Windows
2 23 (31.08%) Windows 10
3 12 (16.22%) Windows Server
4 9 (12.16%) Mac OS
5 5 (6.76%) Android
6 4 (5.41%) Apple iOS
7 2 (2.70%) Windows 7
Processes & Methodologies
1 45 (60.81%) ITIL
2 37 (50.00%) Customer Service
3 34 (45.95%) Cybersecurity
4 30 (40.54%) Continuous Improvement
5 22 (29.73%) Patch Management
6 21 (28.38%) Analytics
6 21 (28.38%) Customer Acquisition
6 21 (28.38%) Customer Experience
6 21 (28.38%) People Management
6 21 (28.38%) Problem-Solving
6 21 (28.38%) Software Deployment
7 13 (17.57%) ITSM
8 10 (13.51%) Service Delivery
8 10 (13.51%) Service Management
9 9 (12.16%) Project Management
10 8 (10.81%) Change Control
11 6 (8.11%) Stakeholder Management
11 6 (8.11%) Time Management
12 5 (6.76%) Agile
12 5 (6.76%) Test Scripting
Programming Languages
1 5 (6.76%) C#
1 5 (6.76%) JavaScript
1 5 (6.76%) TypeScript
2 1 (1.35%) Kusto Query Language
2 1 (1.35%) PowerShell
Qualifications
1 26 (35.14%) Degree
2 21 (28.38%) CTC Cleared
2 21 (28.38%) SC Cleared
2 21 (28.38%) Security Cleared
3 5 (6.76%) Computer Science Degree
3 5 (6.76%) ISTQB
3 5 (6.76%) ITIL Foundation Certificate
4 4 (5.41%) DBS Check
5 3 (4.05%) MCP
5 3 (4.05%) Microsoft Certification
6 2 (2.70%) A+ Certification
7 1 (1.35%) MCSA
7 1 (1.35%) Network+ Certification
7 1 (1.35%) Postgraduate
Quality Assurance & Compliance
1 27 (36.49%) SLA
2 5 (6.76%) QA
System Software
1 15 (20.27%) Active Directory
2 8 (10.81%) Hyper-V
2 8 (10.81%) VMware Infrastructure
Systems Management
1 12 (16.22%) Microsoft Intune
2 5 (6.76%) SCCM
Vendors
1 24 (32.43%) Microsoft
2 21 (28.38%) Cisco
3 10 (13.51%) ServiceNow
4 8 (10.81%) VMware
5 6 (8.11%) iManage
6 4 (5.41%) Adobe
6 4 (5.41%) Salesforce
7 3 (4.05%) Sage
8 1 (1.35%) Apple
8 1 (1.35%) Citrix
8 1 (1.35%) CrowdStrike
8 1 (1.35%) DocuSign
8 1 (1.35%) Facebook
8 1 (1.35%) Google
8 1 (1.35%) Instagram
8 1 (1.35%) Intapp
8 1 (1.35%) Intel
8 1 (1.35%) Splunk
8 1 (1.35%) Wyse