1 of 1 Permanent Knowledge Management Jobs in Epsom

Support, first line (some 2nd line) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that the customer is kept informed. Work with third parties and … colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Customer Care/Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Create and maintain all documentation (Customer facing and internal technical documentation) ensuring it is completed to a professional quality, checked for accuracy of grammar and spelling and reviewed prior to distribution. Ensure … that all IT equipment the Service Desk manage is asset tagged and maintained accurately and consistently. Vulnerability Management Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. Microsoft Power Apps: Work with other areas More ❯