2 of 2 Permanent SLA Jobs in Glasgow

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

OAuth, JWT, OKTA, AWS Cognito, Hashicorp Vault • A demonstrable record of designing solutions to key non-functional requirements including cyber/security policies, resilience, logging, errors and scalability abiding SLA • Experience in creating & guiding in Architecture Artefacts such as Integration Strategy, High Level Design, LLD, Estimation, Product Evaluation Matrix, Gap Analysis, Performance Matrix More ❯