12 of 12 Permanent SLA Jobs in Glasgow

system upgrades, office technology deployments, and technology improvement initiatives as required. We would love to hear from you if you have: Experience working within SLA targets and ability to manage workload based on business impact and urgency. Experience using an ITSM platform such as FreshService, ServiceNow or Jira Service Management. ...

support experience. Location: Glasgow (onsite full time) What you’ll do Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a <2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal ...

cloud hosted and privately hosted environments. You will be self‐motivated and be able to multitask in line with project plans and customer SLA’s. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

cloud hosted and privately hosted environments. You will be self-motivated and be able to multitask in line with project plans and customer SLA's. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

repairs and replacements where appropriate. Troubleshoot software and system issues across Windows 10, Office 2016, and Office 365 applications. Manage personal ticket queue to SLA, prioritizing incidents and service requests. Perform user account administration in Active Directory and support Exchange mailbox configuration and troubleshooting. Maintain accurate incident records and update ...

network connectivity issues , including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP. Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements . Coordinate with vendors and internal teams for hardware replacements and technical escalations . Maintain documentation of IT assets, configurations, and support procedures . ...

team leader, including providing guidance and coaching to colleagues. Experience managing incidents, faults and service requests through to resolution in a fast-paced, SLA-driven environment. Strong working knowledge of voice operations and telephony technologies, including SIP/VoIP, UCaaS, CCaaS and hosted telephony. Strong analytical and problem-solving skills ...

provides Second and Third Line review, Analysis and Incident Response for Security events and incidents reported to the SOC, responding in line with agreed SLA's. The role directly supports our external Security partners in ensuring the correct monitoring is being performed as well as ensuring rulesets being monitored ...

model with office presence in Glasgow/Aberdeen. The role emphasises collaboration, strong communication, and the ability to multitask across programmes while maintaining customer SLA commitments and on-call #J-18808-Ljbffr ...

cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management … services including testing and invocation. • Budgetary delivery of agreed services against budget. Dimensions • Delivery of agreed SLAs across appropriate suppliers. • Compliance with enduring SLA management framework. • Management of support functions for the SPR Office OT Services and the support handover of new OT projects into enduring production support. • Capable ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

At IES, we value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe who ...