respond to issues relating to our application Excellent written and oral communication skills are essential Solid experience in logging and triaging support tickets Strong problem-solving skills Understanding of SLA tracking Experience in using and updating service desk software The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our More ❯
and maintenance of computer hardware, software, networks, mobile devices, and printers. Taking end-to-end ownership of IT tickets, including communication and technical resolution. Appreciation of ServiceLevel Agreements (SLA’s). Good experience with Active Directory - adding user accounts, troubleshooting, user network access permission, AD account administration etc. Visiting company locations to provide on-site support and collaborating with More ❯
forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and growth Champion customer satisfaction, insight-driven change, and service excellence Develop robust reporting alongside Sales to ensure customer satisfaction More ❯
on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of ServiceLevel Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge of Health & Safety and safe working practices. • Excellent communication skills. • Supervisory management More ❯
and learning-oriented culture. Operational Management Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly. Manage and report on SLA adherence, escalations, and ticket backlog. Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications. Analyse incident trends and drive root cause analysis and long-term … Network Operations or Technical Support team in a 24/7 environment. Strong technical background in networking, infrastructure operations, or cloud services. Excellent understanding of incident/ticket lifecycle, SLA management, and escalation protocols. Demonstrated ability to lead, develop, and retain engineering talent. Experience with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools. Excellent communication, time management, and More ❯
environments Design and work with the IT Operations team to deliver cost effective and fit for purpose cloud and internal infrastructure solutions designed to meet performance, cost, redundancy and SLA requirements Plan and manage infrastructure migrations between cloud platforms and regions Ensure existing infrastructure and systems meet performance, cost, redundancy and SLA requirements Implement backup and DR plans that are More ❯
all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for materials and subcontractor requirements Plan … scheduled efficiently minimising travel time. Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract M anager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs & KPIs Excellent communication and interpersonal More ❯
