1 to 4 of 4 Permanent SLA Jobs in Glasgow

core responsibilities include: Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality standards, providing regular updates to key stakeholders at all levels. Work with customers to provide product demonstrations, define their requirements more »

reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims. ● Claims servicing to meet or exceed agreed SLA’s and caseload FTE targets across all classes at all times by utilising operational performance data. ● Responsible for the engagement and performance of suppliers ensuring more »

Field Service Engineer Location: Field Based - Glasgow Area Hours: Average of 47.5 hours per week, including 1 in 3 Saturday's and 1 in 12 Sunday's With over 50 years of experience, our client is the UK's largest more »

providing functional excellence and support as designated. To ensure internal and external customers’ requirements are met to the required specification, quality and within agreed SLA’s. • Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's. • Assemble, configure and install all more »