9 of 9 Permanent Customer Service Jobs in Gloucester

IT Service Desk Technician Gloucester (on site) Salary: £32 - 34K + a range of UK Employee Benefits including excellent Pensions scheme Key skills: Active Directory, Exchange, Windows 10/11, Intune, MS Office 2016 and 365, Outlook, SharePoint, ITIL Our client is a high-profile organisation with a successful Service Desk team delivering first class frontline support service … a hands-on role providing first and second-line technical support to users across a wide range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service, within SLA's. Key Responsibilities: Provide front-line IT support to staff via … phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with More ❯

Our mission is bold and simple: Strength Brings Freedom. We believe strength training unlocks the freedom to live fully, physically, mentally, and emotionally. Our four operational pillars: Innovation, Value, Customer Service, and Community - guide every decision we make. OUR CORE VALUES: Think Like a Customer: We empathize with our customers and understand the 'why' behind every decision … own and scale REP Europe's entire online sales engine. From Shopify to Amazon FBA, you'll be responsible for driving revenue, optimizing conversion, and delivering a seamless digital customer experience across every UK market we serve. As Director of Digital & Ecommerce, you'll lead the strategy and execution for all online sales channels, ensuring our storefronts not only … data-driven decision-making with a deep understanding of localization, ensuring every market gets an experience that feels made for them. You'll work closely with Brand, Operations, and Customer Service to ensure the entire digital journey - from the first click to the final delivery - meets REP's high standards . Backed by a $170M US business, but More ❯

level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We’re inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you’ll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/… replacing hardware components as required. Installing, configuring, and relocating desktop equipment. Building and configuring workstations, including network port reconfigurations. Preparing and building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management … and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had More ❯

visits (driving license essential) Salary: £26,000 - £29,000 per annum Are you an experienced First or Second Line Engineer looking for your next challenge? Join a dynamic Managed Service Provider (MSP) delivering high-quality IT support to a diverse client base. This is an exciting opportunity to work in a fast-paced environment, providing expert technical support and … solutions. About the Role: As a Service Desk Engineer, you’ll play a key role in troubleshooting and resolving technical issues across Windows environments. Working both remotely and on-site, you’ll ensure clients receive outstanding IT support while maintaining minimal downtime. Key Responsibilities: Provide First and Second line technical support for clients. Diagnose and resolve hardware and software … issues for desktops, laptops, and mobile devices. Offer excellent customer service via phone, email, and in person. Support Active Directory, Office 365, and cloud-based services. Assist with device installations, configurations, and maintenance. Collaborate with the Service Desk team to manage escalations and ensure timely issue resolution. Maintain network infrastructure, including TCP/IP, DNS, and VPNs. More ❯

Senior 2nd Line Engineer (Progression to 3rd Line) HQ: Gloucester/Hybrid About the Company My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first … the 1st line team Support infrastructure upgrades, migrations, and deployment projects Assist with onboarding new clients and maintaining their environments Document fixes and maintain accurate client records in the service desk system Collaborate with 3rd line engineers and project teams to expand your technical exposure Proactively identify recurring issues and suggest improvements What Were Looking For Proven experience in … with backup solutions (e.g. Veeam, Datto), RMM tools, and remote troubleshooting A strong desire to develop your technical skillset and move into a senior/3rd line position Excellent customer service and communication skills Full UK driving licence (client visits required) Benefits: Salary up to £40,000 DOE Private healthcare 25 days annual leave + bank holidays Professional More ❯

their dynamic digital team. This is a great chance to contribute to a mission-led business, helping deliver a smooth and engaging online experience to a loyal and growing customer base. The company is excited to be collaborating with a rapidly expanding British brand leading the way in premium living and sustainability. Role and Responsibilities of this eCommerce coordinator … content, manage product uploads, and optimise website content using Magento. Craft compelling, SEO-friendly product descriptions that reflect the brand’s tone and enhance visibility. Coordinate with operations and customer service teams to manage stock levels and ensure a smooth customer experience. Contribute to the execution of the CRO and UX improvement roadmap, supporting initiatives to boost … coordinator role- 1-2 years of experience in a similar eCommerce or trading role, preferably in a direct-to-consumer (B2C) setting. Strong commercial awareness and understanding of online customer behavior and performance indicators. Excellent attention to detail, with strong communication and organisational skills. A proactive team player with a growth mindset and interest in digital trends. Comfortable using More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

some knowledge/an interest in Defence, National Security or Critical National Infrastructure Experience managing Accounts with multiple placements made on them Hard working, loyal, enthusiastic professionals with fantastic customer service experience Team player with a 'can-do' attitude Target driven and sales focused Some mentoring/training/leadership experience Core working hours are 8.30am 5pm Mon More ❯

information required in order to correctly prioritise tickets Resolving technical tickets both at supported schools and remotely Escalate tickets to next line within the SLAs Communicating ticket progress with customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal Development Plan Provide on-site assistance to customers within their … available upon completion of the apprenticeship Desired Qualities, Skills and Knowledge: Passion for IT Good communication skills Ability to work as a team Committed to learning and developing Prior customer service is preferred but not essential Grade 4/C in Maths and 5/C in English GCSE Your Training with Baltic Apprenticeships This Level 3 apprenticeship More ❯