7 of 7 Permanent Customer Experience Jobs in Gloucestershire

Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop … customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent ...

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. … them achieve their goals. You'll work closely with technical teams across IT Support, Cyber Security and Software to ensure customers receive an outstanding experience while helping shape long-term technology roadmaps. If you enjoy building relationships, solving problems and making a real difference to customers, we'd love ...

clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. We currently have an opportunity for an experienced Installation Electrician to join … electrical certification upon completion of works Carry out professional surveys and relay information back as accurate and effectively as possible. Relevant previous electrical fitting experience Apprenticeship/time served or relevant qualifications. Effective communication with customers, work schedules, and line-managers Experience working within Hospitality and Retail environments ...

reporting, identifying and implementing enhancements to tooling, workflows, and data validation mechanisms Maintain detailed records of configuration activity and collaborate with technical, service, and customer teams to ensure right-first-time data entry, regular data updates, and high-quality technical documentation Ensure CMDB practices support operational resilience, regulatory requirements … feedback sessions with technical, service, and executive stakeholders, providing guidance and challenging teams to improve configuration discipline Identify and deliver opportunities to enhance customer experience and service quality through improved technical data, proactive issue resolution, and support for new or enhanced products and services Behavioural Competencies – Organisational & Behavioural ...

technology partners. The successful individual will play a key role in building scalable operating models, driving continuous improvement and ensuring that technology supports exceptional customer outcomes. Key Responsibilities Own and deliver the roadmap for operational systems, business change and process improvement. Lead cross-functional change initiatives from planning through … Manage and develop an internal operational technology team, providing leadership, coaching and clear prioritisation. Identify opportunities to improve efficiency, automate manual processes and enhance customer experience. Work closely with senior stakeholders to translate business objectives into practical delivery plans. Ensure projects are prioritised based on commercial value, operational impact ...

analysis and problem resolution. Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing. Assist with infrastructure upgrades, migrations and customer projects. Maintain high-quality technical documentation and contribute to the internal knowledge base. Ensure support tickets are managed effectively, meeting service level agreements … delivering an exceptional customer experience. Identify opportunities for service improvement, automation and operational efficiency. You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base. What we're looking for Proven experience ...

Role On behalf of our client, we are seeking a Customer Success Executive based in Central Bristol . This role provides account management and some expertise to the Commercial and Customer Success teams. You will manage customer onboarding, implementations, and training, while ensuring an exceptional customer ...