14 of 14 Permanent ITSM Jobs in Gloucestershire

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … transformation goals.Supporting the design and delivery of compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Helping clients understand how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

service reliability and user impact.Ability to operate effectively in environments with legacy technology, complex dependencies and external suppliers.Essential Criteria: Experience working in an IT Service Management Function, in particular practical knowledge of managing risks, continual improvement, incident management including business critical issues, and understanding their impact.Shows aptitude for analysing ...

understanding of Agile ways of working.People first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

Exchange & Mail Security Hosting: Windows & Linux OS fundamentals Systems, Hyperscalars and Platforms: Azure, Meraki, DrayTek ACS, FortiManager, Ivanti Connect Secure Good understanding of IT Service Management Principles ...

technical teams, suppliers, and stakeholders, you will help maintain service levels and ensure a positive customer experience. This role offers excellent exposure to IT Service Management, providing opportunities to develop your skills across service reporting, procurement, governance, and operational delivery. As your experience grows, you will have the opportunity ...

Security Hosting: Windows & Linux OS fundamentals Systems, Hyperscalars and Platforms: Azure, Meraki, DrayTek ACS, FortiManager, Ivanti Connect Secure Additional Competency Good understanding of IT Service Management Principles #J-18808-Ljbffr ...

technical support or cloud operations role. Proven experience working with cloud, datacenter, and Linux environments. Strong foundation in Linux system administration. Familiarity with IT service management practices (e.g. ITIL concepts) is desirable. Strong problem‐solving skills and the ability to troubleshoot complex technical issues under pressure. Excellent written and spoken ...

reduced TCO, improved digital experiences, reduced risk and accelerated business transformation. The core workspace technology disciplines include end-user computing, communication and collaboration, IT service management and IT asset management. The core services disciplines include advisory, architecture, engineering, support and managed services. As a member of the Workspace Technology Tower ...

scalable AI-native infrastructure. You will own Kubernetes clusters, tune Linux and I/O, and drive automation across the platform. You will champion ITSM practices, maintain Prometheus/Grafana monitoring, and participate in 24x7 on-call support. Mentoring and cross-training with Platform SRE and HPC teams ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...

Cyber Security.Act as a subject matter expert for DevOps and cloud platform engineering, providing advice through project work, technical design and the IT service management system.Infrastructure as Code & CI/CDevelop reusable Infrastructure as Code modules and deployment patterns, using Terraform as the primary technology.Design, implement and maintain CI/… across IT Operations, Software Engineering, End User Computing, Cyber Security, Enterprise Architecture and FinOps.Practical understanding of the software development lifecycle and ITIL or IT Service Management practices, including incident, problem, change and continual improvement.Expert practical knowledge of Infrastructure as Code, with strong commercial experience of Terraform and the creation ...

Deliver end‐to‐end process improvements across order‐to‐cash, procure‐to‐pay, and service lifecycle management. Oversee systems integration across CRM, ERP, and ITSM platforms. Strengthen financial controls, reporting, and automation. Manage stakeholders, governance, risks, and programme delivery through PMO structures. Drive change management and user adoption across cross … transformation programmes. Strong understanding of finance, service delivery, and systems integration. Skilled in stakeholder management, governance, and process optimisation. Experience with CRM, ERP, and ITSM platforms (e.g., Salesforce, NetSuite) is desirable. Background in Managed Services, VAR, Systems Integration, or technology‐led organisations is advantageous. PRINCE2, APM, or equivalent certification preferred. ...

infrastructure as code to support platform lifecycle, as well as simplifying troubleshooting for Incident resolution and provision of tooling for our support organisation Apply ITSM frameworks: Incident, Major Incident, Change Management, and service improvement. Maintain and enhance Radiant’s observability stack: Prometheus, Grafana, and custom monitoring integrations Operate and support … interrogation Strong experience with infrastructure scripting and automation (Bash, Python, Ansible) Deep understanding of observability principles and tools (Prometheus, Grafana preferred) Strong grasp of ITSM and service operation best practices Excellent communication and mentorship skills Comfortable interfacing with internal stakeholders and external customers Bonus: Knowledge of running AI workloads ...

infrastructure as code to support platform lifecycle, as well as simplifying troubleshooting for Incident resolution and provision of tooling for our support organisation Apply ITSM frameworks: Incident, Major Incident, Change Management, and service improvement. Maintain and enhance ’s observability stack: Prometheus, Grafana, and custom monitoring integrations Operate and support services … Bash, Python, Ansible) Deep understanding of observability principles and tools (Prometheus, Grafana) Hands-on experience operating orchestration platforms (Kubernetes, MAAS, Tinkerbell) Strong grasp of ITSM and service operation best practices Excellent communication and mentorship skills Comfortable interfacing with internal stakeholders and external customers Bonus: Knowledge of HPC workloads ...