5 of 5 Permanent ITSM Jobs in Gloucestershire

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

with transformation Solution Design, Delivery, Administration, and Operation Lead the design and implementation of scalable, secure, and efficient solutions for CRM (Salesforce), ERP (NetSuite), ITSM (TBD), MDR (TBD), other corporate platforms, and transition Document technical designs and support governance frameworks as required Development, Integration, and Automation Build and customise applications … using Apex, Lightning Web Components, SuiteScript, and .NET/C# Develop APIs and middleware for integrations between Salesforce, NetSuite, and ITSM, including the use of third-party solutions (e.g. MuleSoft). Automate real-time workflows and data migrations across systems Ensure adherence to security standards and data protection regulations Stakeholder ...

direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades … documentation, governance, resilience, and best-practice delivery What They're Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery, sprints, and backlogs (Azure DevOps ...