1 of 1 Permanent Software Licensing Jobs in Great Yarmouth

within agreed SLAs, or escalated appropriately — while maintaining clear and proactive communication with users throughout. Key Responsibilities Provide effective 1st and 2nd line IT support for both hardware and software issues. Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets. Maintain an on-site presence to support and operate the Service Desk during … core business hours (8:30 a.m. – 5:00 p.m.). Oversee user endpoint devices, including installation, configuration, deployment, and maintenance. Maintain accurate hardware inventories and software licensing records. Conduct hardware and software refreshes to ensure equipment remains up to date and fit for purpose. Manage endpoint security (anti-virus, patching, MDM, etc.) to maintain a secure IT More ❯