1 to 25 of 44 Permanent Customer Service Jobs in Hampshire

Company We are seeking an experienced Customer Service Executive to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services. Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal … processes and enhance their product portfolio. Their mission is to deliver exceptional customer service at every stage. The Role You will work in a collaborative customer service team who work across Cloud Phone Solutions, Telephone Numbers, Broadband and Websites, ensuring every customer interaction is handled ...

client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent. Key Responsibilities: Handle inbound and outbound customer enquiries via phone, email and ticket systems Assist customers with mobile plans … billing queries, upgrades, device troubleshooting, and account management Resolve issues efficiently while maintaining high levels of customer satisfaction Clearly explain mobile products, tariffs, data usage, roaming, and network services Identify opportunities to retain customers and promote relevant products or services where appropriate Accurately update customer records and document ...

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex … information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer ...

Account Manager Location: Dummer, Basingstoke Salary: £30,000 - £32,000 + uncapped OTE £50,000 Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their … main point of contact for all Communication, Data and IT needs T o identif y up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible ...

Junior Account Manager Location: Dummer, Basingstoke Salary: £28,000 - £30,000 + uncapped OTE £45,000 Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base … main point of contact for all Communication, Data and IT needs T o identif y up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible ...

leading supplier of branded phone charging equipment for eventsspecializes in creating custom branded mobile charging zones and portable battery power solutions to enhance customer experiences at events, exhibitions, brand activations, and permanent installations. With an extensive range of innovative charging equipment for phones, tablets, and laptops, the company provides … term rental throughout Europe Role Description This is a part-time remote role for a Sales Administrator covering both operations. The responsibilities include processing customer orders, responding to customer inquiries, managing communication with clients, and coordinating sales activities. The role ensures seamless operations and contributes to the overall ...

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring … make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach ...

client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent … prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support ...

Automation Service Support Engineer Orion is collaborating with a prominent provider of processing solutions for manufacturing industries. With over 50 years of expertise, they supply a wide range of equipment and systems for various production processes. Their focus is on delivering flexible, reliable, and compliant solutions tailored to meet … specific needs of their diverse global customer base. The Role of Automation Service Support Engineer They are looking for an experienced Automation Service Support Engineer to become part of their team. In this position, you will deliver specialised technical support to their global customers for legacy machinery. ...

Title: IT Service Desk Agent Location: Portsmouth (HM Naval Base) Service Area: Information Management and Technology Department Hours of Work: 37 hours per week What You’ll be doing as an IT Service Desk Agent: You’ll act as the first point of contact for IT issues … phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based. You’ll Have: Some experience in a Service Desk ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively across ...

range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives … busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows ...

range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives … busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows ...

ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication and customer service capabilities. Experience working within environments requiring strict security and regulatory compliance, ideally in defence or aerospace sectors. Preferred Qualifications: Linux (Ubuntu) administration ...

looking to add a talented IT Support engineer to their existing team of 8 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers. They are a full-service consultancy so offer a broad range …/or AWS Experience in network support and deployment (Routing, switching, VPNs, firewalls) Windows server system administration Experience setting up desktop infrastructure Excellent customer service and communication skills Full UK Driving license Beneficial skills: Experience in an MSP environment VM-Ware and Hyper-V administration & troubleshooting Software/ ...

fulltime, permanent role and office based Monday to Friday at our clients Whiteley site. As the Technical Support Analyst you will provide a comprehensive service to global customers. You will take on technical support responsibilities for installed machines and upgrades whilst developing good customer relationships with … existing customers. This role is pivotal in promoting a positive customer experience to help drive efficiencies and improve revenue sales. There will be a lot to learn and will be well suited to a natural 'problem solver'. If you pride yourself on giving great customer service ...

Line IT Support Engineer | Ringwood (BH24) | £32k £35k | Office-Based Join one of the UKs fastest-growing Managed Service Providers and take your IT career to the next level! If youre a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this … shift pattern. What Youll Be Doing: As a 2nd Line IT Support Engineer , youll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support ...

align with business goals and emerging technologies. You will provide high quality operational and technical support to the wider IT teams, including Incident resolution, service monitoring and maintenance, ensuring a seamless operation of our IT infrastructure. You will be a key technical resource to your Infrastructure team peers, providing … team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users, key stakeholders and management. Work with 3rd party partners ...

Account Manager Location: Dummer, Basingstoke Salary: £30,000 - £32,000 + uncapped OTE £50,000 Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their ...

Based - Winchester, SO23 8SR (hybrid working structure spending 50% of time in the office) Permanent Purpose As a member of the IT Service Centre team, this role provides first-line IT support to our internal user base ofapproximately 4,000 colleagues. You will handle contacts from colleagues through various … instant messaging, addressing IT-related issues and requests. As the front line forIT support, you will be dedicated to delivering best-in-class service to our internal customers. What you'll be doing? This is a fantastic opportunity to be part of a team that is transforming ...

site engineering team responsible for maintaining the performance, availability, and security of business-critical systems. The role blends technical delivery with customer service, requiring a practical mindset and strong communication skills. You will support live environments, respond to incidents and service requests, and assist with new deployments … data centre in line with established processes and best practice Monitor infrastructure systems and respond to alerts and incidents promptly Manage incidents, changes, and service requests via a ticketing/helpdesk platform Install and maintain server racks, hardware, and structured cabling Deliver responsive, high-quality remote hands support ...

provider of high-quality Security solutions delivering everything from small domestic installations to large commercial projects! They're renowned for their professional expertise and customer-focused approach, delivers tailored solutions that help protect people, property, and critical assets across a variety of industries. Due to their consistent growth … expansion, they're now looking for a Security Service Engineer based in Whiteley to join them ASAP! You'll be responsbilbe for the install, service and maintain fire and security systems across domestic and commercial sites to ensure customers receive reliable, compliant and high-quality protection, whilst contributing ...

operations in line with international standards. Ensure all work adheres to company policies, safety standards, data protection regulations, and relevant legislation. Deliver exceptional internal customer service, building strong relationships across departments. Identify opportunities to improve efficiency, profitability, and process consistency. In order to be successful in this role ...

surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party …/Device troubleshooting experience Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc Experience with MDM platforms Confident communicator with strong customer service skills Desirable: Good understanding of Networking basics and troubleshooting Microsoft Intune and Azure AD Candidates applying must be commutable from their offices ...

remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop ...