1 to 25 of 73 Permanent Customer Service Jobs in Hampshire

Package: Competitive salary and excellent Colleague benefits About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic, engaging, and knowledgeable trainer to play a key role in developing … take ownership of the onboarding and training journey for new starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge … between technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career ...

Director About the Role Churchill Estates Management (CEM) is seeking an experienced, commercially minded Director of Careline to shape the future of its Careline service and play a key role in the continued growth of a fast-growing business with over 40,000 connections. This is a newly created … growth of the business. This is a pivotal strategic leadership role with responsibility for developing the Careline proposition, strengthening client and partner relationships, driving service growth and ensuring operational excellence. Working closely with the Managing Director and senior leadership team, you will help set the direction for Careline, identify ...

Overview We are seeking a motivated and detail-oriented Returns & Warehouse Operative to join our team. The successful candidate will be responsible for managing customer returns, providing excellent customer service over the phone, processing returned products, and supporting warehouse operations including picking, packing, and stock control. … returned products in line with company procedures. Assess returned items and accurately record return reasons and outcomes. Update internal systems with return information and customer records. Liaise with customers regarding return enquiries, warranties, refunds, and replacements. Ensure returns are handled efficiently and within agreed service levels. Customer ...

About the Company Our client is an established and highly respected software company providing specialist solutions. They pride themselves on delivering exceptional customer support and building long-term relationships with their customers through friendly, knowledgeable and responsive service. They are now looking for a Software Support Advisor to join … expert in the company's software, helping customers with product queries and ensuring they receive an outstanding level of service. You'll investigate customer enquiries, provide clear and accurate responses, and work closely with colleagues to ensure issues are resolved efficiently. As you develop your product knowledge ...

About the Company Our client is an established and highly respected software company providing specialist solutions. They pride themselves on delivering exceptional customer support and building long-term relationships with their customers through friendly, knowledgeable and responsive service. They are now looking for a Software Support Advisor to join … expert in the company's software, helping customers with product queries and ensuring they receive an outstanding level of service. You'll investigate customer enquiries, provide clear and accurate responses, and work closely with colleagues to ensure issues are resolved efficiently. As you develop your product knowledge ...

Service Delivery Manager Basingstoke/London £45K - £55K per annum Due to continued growth our client is recruiting for a Service Delivery Manager to take ownership of the overall customer service experience, acting as the primary point of contact for all service-related matters. … this role, you will ensure customers receive a consistently high standard of IT service delivery while driving continuous service improvement and operational excellence. You'll develop a strong understanding of each customer's environment by aligning people, processes and technology to deliver effective managed services. You will ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. ...

Office Based) £30,000 - £35,000 + Training + Excellent Benefits 12 Month Fixed Term Contract | Maternity Cover | Immediate Starts Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions. This … ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management ...

supportand grow the assigned Customer basewhilstdelivering exceptional customer service, with the goal of becoming the trusted partner for all Communications,Connectivityand IT needs. Responsibilities: Account Managementof c.400customers. Remote review meetings,opportunityseekingand end-to-end sales process. To completereviewswith an aim to ensure customer satisfaction, strengthen customer … sales target by the end of each month. Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible Ensure escalations are raised within the business at theappropriate timeto ensure the swiftest possible resolution. Full product portfolio knowledge to enable full solution ...

Salary: £30,000 - £32,000 SCG is a dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support … very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists. You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from ...

Organisations across the globe depend on us to help secure and connect their digital infrastructures.In support of our continued growth, we are seeking a Service Operations Administrator to join our Service Business team. This is a varied and evolving role that combines operational administration, service renewals, logistics … coordination, asset management and supplier engagement. We are specifically seeking candidates with previous experience working within a cyber security, Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) services environment.Working within a small and highly collaborative team, you will play a key role in ensuring operational processes ...

Security Service Engineer Andover & Surrounding Areas £38,000 Basic | OTE £50,000+ | Small Patch | Excellent Benefits Benefits Include: Company van & fuel card Personal use of company van Travel time paid after 30 minutes each way OTE of £50,000+ 1 in 6 call-out rota with excellent additional earnings … + bank holidays Buy up to an additional 6 days' holiday each year Sick pay from day one 5% pension contribution 4x Death in Service Digital GP service through Aviva Employee discounts with major retailers Ongoing manufacturer training Genuine internal progression opportunities Join ...

working in a busy administrative environment Experience in using databases to input maintain and report on personal information Experience in delivering high standards of customer service Additional Criteria Essential This role requires multi tasking on a regular basis and so experience in this type of environment would … advantageous Good team player Deliver high customer service when answering the phone, emails and face to face Responsive and flexible Adhered to deadlines Solutions focussed Works together as a team Honest and open Identifies and reports inefficiencies quickly Disclosure and Barring Service Check This post is subject ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Graduate Customer Support Analyst Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great) Market Leading Healthcare Company Established for over 12 years. Office Location: Surrey (GU postcode) Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH Working Hours … probation period) G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team. I am looking for a Graduate Customer Support Analyst who has experience of: Ensuring ...

Experience The successful candidate will have: A good level of computer literacy. A minimum of two years experience in an administrative, clerical or customer service role. Good written and verbal communication skills. Experience of handling confidential or sensitive information appropriately. The ability to manage competing priorities and work … professional conduct. Person Specification Qualifications Essential Essential Experience/Qualifications Good level of computer literacy. Minimum 2 years experience in an administrative, clerical or customer service role Good written and oral communication Experience of handling confidential or sensitive information appropriately Experience of managing competing priorities and working ...

IndustryDeloitte's Supply Chain & Network Operations practice helps companies understand, design, and implement operating models that drive profitable growth. We help our clients improve customer service, profitability, and asset productivity.We are looking for a dynamic and experienced Director to join our growing Consumer Supply Chain practice. In this … Deloitte's Supply Chain & Network Operations practice helps companies understand, design, and implement operating models that drive profitable growth. We help our clients improve customer service, profitability, and asset productivity.We are looking for a dynamic and experienced Director to join our growing Consumer Supply Chain practice. In this ...

this an ideal opportunity to build a long-term career within the rapidly growing industry. Duties & Responsibilities Prepare competitive quotations and lead times for customer projects. Operate a range of 3D printing technologies, while scheduling production builds. Consult with customers to understand project requirements and recommend appropriate solutions. Provide … engineers and existing customers, including benchmark parts and product guidance. Remove support structures, prepare, finish and quality-check completed models prior to dispatch. Ensure customer orders are completed accurately and delivered within agreed timescales. Assist with the operation of metal additive manufacturing systems where appropriate, based on experience ...

Field Service Engineer EPoS & IT Support Portsmouth Area Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutionsfrom helpdesk to rapid on-site response. We proudly support some of the UKs most recognisable brands across Retail, Hospitality … Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly bonus schemes Overtime opportunities Full uniform ...

advisor relationships with key decision makers through face-to-face engagement.Form and execute strategic account plans to drive growth and deliver value.Negotiate high-value customer opportunities with confidence and credibility.Identify incremental business opportunities through strong customer relationships.Coordinate internal resources across sales, operations, and specialist business units.Lead board-level … engagement activity aligned to customer objectives.Deliver value propositions that balance customer needs with margin expectations.Gather insights through account profiling and analysis to maximise opportunities.Ensure accurate reporting and pipeline management in CRM systems.Promote and drive adoption of TD SYNNEX’s e-commerce platform (InTouch).Maintain and improve customer ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this ...

Fire & Security Service & Installation Engineer Hampshire Portsmouth Southampton Salary: Up to 50,000 + Company Van + Excellent Benefits Our client is a well-established and growing Fire & Security company, providing high-quality installation, maintenance and support services across Hampshire and the surrounding areas. Due to continued growth, they … looking to recruit an experienced Fire & Security Service & Installation Engineer to join their team. This is an excellent opportunity to join a business that genuinely invests in its engineers, offering long-term career development, ongoing training and an attractive benefits package. The Role As a Fire & Security Engineer ...