1 to 25 of 66 Permanent Customer Service Jobs in Hampshire

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting room equipment. This role involves managing the relationship with IT … service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive … testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure More ❯

across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time. We have an exciting opportunity for a Field Service Engineer … to join our team. This position will cover our field service and on-site clients! What we can give you: Good salary package – ranging between £24,600 to £27,700 based on experience. 37.5 hours, Monday to Friday between the hours of 9am and 17:30pm, with regular out of hours required. 25 days holiday (with the opportunity to … support for clients IT hardware services. You will be responsible for all tasks to completed in line with company technical and quality standards and procedures. Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided. Attendance to all incidents/requests as directed by the Customer More ❯

to multi-task in a fast-paced environment. You will be assisting technical and non-technical users in resolving issues reported via email, telephone, face to face or via Service Desk tickets. You will be highly motivated, proactive and have a “can-do” attitude towards delivering excellent service to our user community. You will need excellent spoken and … written communication skills as you will be liaising with all areas of the business and at all levels. Key Behaviours Excellent Customer Service Skills – A high level of customer service skills working within a high pressure IT environment, delighting our users with a friendly, quick and helpful response Excellent Communication - ensure issues addressed and business users … Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time fixes where appropriate Interaction with customers at all levels within the business via phone, email, face to face and ticketing More ❯

to work with cutting-edge software while growing your skills in a supportive, hybrid working environment. To apply for the role of Sage X3 Support Consultant you must have: Customer support experience in resolving software issues Experience of Sage X3 customer support A car and driving licence, able to commute daily to GU52 Right to live and work … in the UK on an unrestricted basis What you'll be doing: Accurately assess customer issues and business impact, assigning appropriate priority levels. Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation. Record details, accurate information and track all support calls from initiation to resolution. Own each case fully, coordinating with colleagues, third parties, and … to support future problem-solving. Identify and address recurring issues, collaborating with the team to implement lasting solutions. Exercise commercial awareness, recognising and progressing opportunities with professionalism. Deliver exceptional customer service, fostering loyalty, advocacy, and business growth What we're looking for - Strong expertise in software testing, troubleshooting and quality assurance. Hands-on experience with ERP systems, ideally More ❯

break into B2B tech sales? We’re hiring a Sales Executive to join our clients high-energy team. Whether you're early in your sales career or transitioning from customer service or B2C, this is your chance to level up in a fast-paced, target-driven environment. What you’ll be doing: 💡 Prospecting and generating new business opportunities … pipeline and celebrating every win What we’re looking for: 🔥 Ambition and drive to exceed targets 🗣️ Confident communicator who thrives on challenge 🎯 Resilience and hunger to learn 💼 Experience in customer service, retail, or B2C sales is a plus What you’ll get: 💸 £25,000 base salary + commission (£60K OTE) 🚀 Fast-track career development and mentoring ✈️ Regular incentive More ❯

Customer Support Executive Customer Operations Team – Geospatial Division Farnborough, UK - Hybrid About the role This is a fantastic opportunity for an individual with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining … from candidates able to start quickly, with a level head and a keenness to learn. Reporting directly to the Head of Operations, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will … Product Support desk to ensure first responses are prompt and appropriate • Assisting the sales team with the generation of quotations and in some instances supplying these directly to the customer, raising invoices, processing payments and contracts • Raising purchase orders as required across the division • Working to support project managers and consultants with project delivery administration. • Liaising with suppliers to More ❯

for a proactive and highly organised Sales Administrator to join a leading technology and manufacturing business. This is an exciting opportunity for someone who enjoys working in a collaborative, customer-focused environment and wants to play a key role in supporting an efficient and high-performing sales operation. As a Sales Administrator, youll work closely with Business Development Managers … and customers to ensure a seamless sales process and excellent service delivery. Youll manage order processing, maintain accurate customer information, and coordinate with internal teams to support on-time delivery and customer satisfaction. Key Responsibilities: Provide exceptional customer service and sales support to both customers and the Business Development team. Prepare and issue quotes while … including operations, accounts, shipping, technical support and purchasing. Support distributors, resellers, OEMs and end users in the UK and overseas. Continuously identify ways to improve administrative processes and enhance customer experience. Undertake sales and technical training to build product knowledge and strengthen support capabilities. Share customer feedback and market insights to inform business development strategies. About You Youll More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge We’re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You’ll be working alongside a close-knit group of four skilled Engineers who are … and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you’ll be part of a fast-paced, customer-focused environment, we’re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who … and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's More ❯

you an experienced IT professional looking for your next challenge? We’re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You’ll be working alongside a close-knit group of four skilled engineers who are passionate about delivering exceptional support and solving problems together and independently. As … and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you’ll be part of a fast-paced, customer-focused environment, we’re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our 3rd Line More ❯

Role – 2nd Line Support Engineer Location – Whiteley Start – ASAP Salary - £30,000 to £40,000 The Role We're working with a growing Managed Service Provider based in Whiteley who are seeking a talented 2nd Line Support Engineer to join their expanding team. This is a full-time, on-site role (5 days per week), with regular travel to … customer sites across Hampshire and Sussex (a company van is provided for these visits). Day-to-day, you'll be responsible for: Providing 2nd Line support across a wide range of Microsoft technologies. Delivering excellent customer service both remotely and on-site. Troubleshooting, diagnosing, and resolving escalated technical issues. Supporting project delivery and system upgrades. Spotting … opportunities to add value for clients, helping strengthen customer relationships. The Opportunity This is a fantastic chance to join a well-established growing MSP with a strong reputation for technical excellence and customer care. You'll gain exposure to a diverse client base across multiple industries, working on a broad range of technologies. The company places a big More ❯

55k plus 3% Bonus and 10% DV allowance Basingstoke This role requires candidates to go through SC and DV security clearance. Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team’s overarching objective of … delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment (VMWare) Windows Server administration 2016-2022 Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a More ❯

Our client seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. The mission is to … dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket … Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure. Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation. User Account More ❯

Do you have a customer service background, where an element of sales or customer management was involved And would like to progress your career in business development and account management If so, this role maybe for you! - Full training will be given for the successful candidate but you must be driven to develop in sales in the … Development Manager Skills and Experience Establish good relationships with new clients by using your own initiative Ability to work to multiple deadlines/timeframes Good telephone manner Understand the customer's needs and deliver an excellent customer experience A good verbal and written communication and negotiation skills Strong Knowledge in Word, Excel, and office 365 Salary More ❯

Do you have a customer service background, where an element of sales or customer management was involved And would like to progress your career in business development and account management If so, this role maybe for you! - Full training will be given for the successful candidate but you must be driven to develop in sales in the … Development Manager Skills and Experience Establish good relationships with new clients by using your own initiative Ability to work to multiple deadlines/timeframes Good telephone manner Understand the customer's needs and deliver an excellent customer experience A good verbal and written communication and negotiation skills Strong Knowledge in Word, Excel, and office 365 Salary More ❯

will execute infrastructure solutions that align with business goals and emerging technologies. You will provide high quality operational and technical support to the wider IT teams, including Incident resolution, service monitoring and maintenance, ensuring a seamless operation of our IT infrastructure. You will be a key technical resource to your Infrastructure team peers, providing them with guidance/advise. … server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users, key stakeholders and management. Work with 3rd party partners to ensure continuity … environments Strong troubleshooting skills with the ability to resolve complex infrastructure issues Ability to produce well-structured and written documentation and communicate to technical and non-technical audiences. Excellent customer service skills and the ability to communicate effectively and build strong stakeholder relationships. Desirable Skills Acquisitions the ability to manage new acquisitions from start to end Migrations Proven More ❯

Basingstoke Salary: £21,000 - £28,000 Hours: Rotating Shift Pattern - 8:00 16:30 & 9:00-17:00 We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1 st line calls and ticket triage to support end users at the desktop level. You will … ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring that SLAs … an emphasis on first time fix before escalating to 2 nd line. Escalate incidents and requests to 2 nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager. Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely More ❯

work for a Leading and growing IT solutions provider within their sales support and order management team. This role is responsible for managing and processing a high volume of customer orders accurately through to delivery. Full training and onboarding provided. Candidate requirements: Good IT and administrative skills with the ability to use multiple systems Experience in a similar role … E.G. Sales Administrator, Sales Coordinator, Customer Service Administrator. High levels of accuracy and attention to detail Effective communication skills when dealing with customers and internal teams Experience of using an ERP system (SAP would be highly advantageous). Sales Administrator - The role: Receipt of customer PO’s, verify all information is present, correct errors with stakeholders and … PO system Checking inventory to determine availability of requested products/services Raising purchase requisitions and/or advising stakeholders to purchase stock Raising internal RMA/Credits on customer accounts and associated procedures Creation of customer quotations using internal system on request, ensuring competitive pricing and lead times. Management of your quotes to ensure they are updated More ❯

IT Engineer – M365 Salisbury or Southampton About the Company A respected high quality warm cultured managed service provider with offices across the South of England. They deliver cloud infrastructure, IT consultancy, and technical support to a wide range of businesses. The team prides itself on a collaborative culture, open communication, and a strong focus on professional development. The Role … desktop and server support (Windows 10/11, Server 2016+) Manage client relationships and maintain clear communication Produce and maintain technical documentation Work collaboratively across internal teams to ensure service quality Essential Skills & Experience Hands-on experience with Microsoft 365 and Azure administration (licensing, security, Teams Phone, SharePoint, Intune) Proven experience supporting and deploying Windows servers and desktops Excellent … communication and customer service skills A methodical, detail-driven approach to troubleshooting and delivery Full UK driving licence Desirable Skills Networking experience (routing, switching, VPNs, firewalls) Background in an MSP environment is desirable VMware or Hyper-V administration Familiarity with Datto RMM, Autotask, and ITGlue Proposal writing and project management experience Why Apply? Join a growing, forward-thinking More ❯

support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits to our customers in the South and London areas. Customer and supplier management – liaising with customers and suppliers, escalating issues as appropriate. Working from 09:00-18:00 weekdays with an hour for lunch, you would work from the … s. You can see some of the work our engineers do on our Blog at https://hotality.co.uk/blog The hospitality industry is all about providing good customer service, and that’s exactly the same for us too, so you would need to share this same positive customer-focused ethos. If you’ve a passion More ❯

IT support. Handle Windows 10/11, Office 365, and Teams troubleshooting. Build and deploy laptops, desktops, and mobile devices. Support hardware repairs, stock control, and disposals. Deliver outstanding customer service in line with security processes. Requirements Current SC Clearance Strong technical troubleshooting and communication skills. Proven experience in IT support or deployment projects. Must be willing to More ❯

Skills: Proven experience supporting Windows Server, Microsoft 365 & Active Directory Solid understanding of networking fundamentals DNS, DHCP, VPNs, firewalls Exposure to virtualisation (Hyper-V/VMware) Excellent troubleshooting and customer service skills MSP experience is ideal , but not essential Exclusive Benefits: £35,000 - £40,000 Salary Hybrid working model (2 days WFH) Multiple roles available across the technical More ❯

customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our IT Project More ❯

customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.? Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our IT Project More ❯

customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our IT Project More ❯