1 to 25 of 56 Permanent Customer Service Jobs in Hampshire

TECHNICAL CUSTOMER SERVICE*** Are you tech-savvy, people-focused, and ready to kick-start your career in IT We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people. This role blends … hands-on technical support with outstanding customer service. Salary up to £26K depending on experience + benefits Key responsibilities for the Technical Customer Service include, Delivering professional yet friendly customer service via telephone, email, and remote tools Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security Managing and maintaining client systems including servers … using a help desk system Contributing to internal documentation and user guides to help both clients and teammates Occasionally visiting client sites when required (local travel) The ideal Technical Customer Service person will need, A passion for technology and a desire to grow your IT knowledge A natural ability to communicate clearly and professionally with customers A calm More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service … of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary More ❯

Location: Dummer, Basingstoke Salary: £30,000 - £32,000 + OTE Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs T o identif y … up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible To complete r eview s with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell … with a n aim to hit sales target by the end of each month Project management of solution delivery and any e scalations within the assigned customer base To maintain accurate records on the CRM and utilise the required pipeline and quoting portals Hit monthly sales target for new MRGP and renewals focus Account Management of c. More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

computer networks with between 1 and 20 virtual servers, and between 10 and 150 network users. Although we provide IT infrastructure and expertise, at our heart we are a service company. The company is on a growth trajectory, so this is a great opportunity to join an organisation in its relatively early stages and that is constantly evolving. The … over the last ten years and we are looking for people to join us who want to be part of this ongoing journey. Purpose We require a dedicated IT customer service desk technician to provide ticket resolution and to be accountable for escalations. Reporting to our Helpdesk Manager, you will minimise disruption to our clients by resolving incidents … in a timely and efficient manner and by providing outstanding levels of customer service. Day to day We offer a varied, fast paced, challenging role that will typically include: Resolution of support issues Assigning tickets for escalation Ensuring that tickets involving 3rd party suppliers are raised and monitored appropriately Reporting to the Helpdesk Manager any escalation issues in a More ❯

computer networks with between 1 and 20 virtual servers, and between 10 and 150 network users. Although we provide IT infrastructure and expertise, at our heart we are a service company. The company is on a growth trajectory, so this is a great opportunity to join an organisation in its relatively early stages and that is constantly evolving. The … over the last ten years and we are looking for people to join us who want to be part of this ongoing journey. Purpose We require a dedicated IT customer service desk technician to provide ticket resolution and to be accountable for escalations. Reporting to our Helpdesk Manager, you will minimise disruption to our clients by resolving incidents … in a timely and efficient manner and by providing outstanding levels of customer service. Day to day We offer a varied, fast paced, challenging role that will typically include: Resolution of support issues Assigning tickets for escalation Ensuring that tickets involving 3rd party suppliers are raised and monitored appropriately Reporting to the Helpdesk Manager any escalation issues in a More ❯

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We … in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job responsibilities … client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits package Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to More ❯

hours per week, hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations … knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. Skills & Experience A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload Be helpful and approachable Excellent time management skills Good communicator Working knowledge of ITIL Experience using Microsoft services This role is More ❯

your potential, and build something you're proud of? If so then you could be who we are looking for. Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest. What You'll Be Doing You will connect More ❯

The successful candidate will be an honest, consultative business developer with a can-do attitude and a demonstrable record of success on the telephone. They will be committed to customer service and looking to build a successful career. They will be well organised and a good team player. The Company Our client is a well-established family business … role - Appointment setting via telesales and teams Regular and creative use of LinkedIn Strong organizational skills to effectively manage a multi-functional role Developing relationships through sales support and customer service Supporting the sales effort Following through on leads and enquiries Marketing and lead generation We will discuss the planned career development both through this process and in … self-reliant individual with a consultative, structured approach to telephone sales Solid IT skills and good organisational abilities Hard-working and enthusiastic team player with a strong commitment to customer care A good cultural fit for the core company values A talented sales professional who wants to make a difference and grow a career. . THE COMPANY Started in More ❯

DOE) Overtime opportunities Company vehicle & fuel card Paid travel (minus the first 30 minutes) Training & career development Supportive team & professional work environment The Role: Install and service fire alarms, CCTV, access control, and intruder alarms Diagnose and resolve faults efficiently Provide excellent customer service & technical support Work independently while being part of a strong team Requirements: Experience … with fire alarms, CCTV, access control & intruder alarms Strong problem-solving skills & attention to detail Full UK driving licence Professional, customer-focused approach How to Apply: If you're a skilled Fire & Security Engineer looking for a new opportunity, get in touch. Send your CV to (url removed) YOU MAY BE A: Fire & Security Engineer, Fire Alarm Engineer, Fire … Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician INDAV More ❯

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies … customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line … IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to More ❯

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies … customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line … IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to More ❯

Service Desk Supervisor Location : Ringwood, Hampshire Salary : £26k - £28k DOE + Benefits + Company Profit Share Hours : 37.5 hours per week The Role We are looking for a Service Desk Supervisor to help us deliver outstanding service to our customers. You will: Manage the incident and request lifecycle Assist with operational Service Desk cover during busy … periods Identifying and reporting escalations and major incidents Monitoring and reporting of service desk activity Feeding in new and innovative ideas Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility … a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Ongoing training More ❯

Service Desk Supervisor Location : Ringwood, Hampshire Salary : £26k - £28k DOE + Benefits + Company Profit Share Hours : 37.5 hours per week The Role We are looking for a Service Desk Supervisor to help us deliver outstanding service to our customers. You will: Manage the incident and request lifecycle Assist with operational Service Desk cover during busy … periods Identifying and reporting escalations and major incidents Monitoring and reporting of service desk activity Feeding in new and innovative ideas Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility … a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Ongoing training More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

Role: Service Desk Engineer Location: Portsmouth (Onsite) Salary: £25,000 - £30,000 Rapidly Growing MSP | Career Progression | Exposure to Cloud & Infrastructure Were working with a fast-growing MSP based in Portsmouth, known for delivering high-quality IT support and modern infrastructure solutions. Theyre now hiring a Service Desk Engineer to join their growing team. This is an onsite … Skills: Experience supporting Windows 10/11, Microsoft 365 & Active Directory Good understanding of basic networking DNS, DHCP, VPNs Comfortable with ticketing systems and remote troubleshooting Excellent communication and customer service skills MSP experience is ideal Exclusive Benefits: Competitive Salary (£25,000 - £30,000) Paid Certifications & Training Microsoft, Azure, Networking & more Clear Progression Path into 2nd Line, Projects More ❯

German Speaking Customer Support Specialist Location: Farnborough/Hybrid Sector: Business Technology Services Salary: £30,000 - £32,000 Languages: Fluent German & English Required Start Date: ASAP The Company Join a fast-growing tech company at the forefront of innovation in global communication and business technology services. The Role As a German Speaking Customer Support Specialist , you’ll provide … exceptional front-line technical support to global business clients using their innovative communication platform and hardware. You’ll be a vital part of the Customer Support Team, helping customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Key Responsibilities Respond to customer calls and emails … sofdtware communication deployment Coordinate and track hardware repairs and ensure correct tablet configuration Triage bugs and manage their progress through the bug tracking system Collaborate with internal teams on service desk-related matters Provide data entry and configuration support across departments Occasionally travel to the office or customer sites for equipment or training Candidate Requirements Fluent in German More ❯

Friday between 08:30–18:00 (shift pattern) Please Note: Applicants must be authorised to work in the UK The Role: Labyrinth Technology Ltd is a fast-growing managed service provider (MSP) renowned for its honest, efficient approach to IT support. With over 20 years of success in London, they have recently opened their new office in Fleet, Hampshire. … IT leaders, making this a fantastic role for a motivated early-career IT professional. Key Responsibilities: Provide professional and approachable support via phone and email Log, triage, and resolve service desk tickets within agreed SLAs Escalate complex issues to the 3rd Line support team Support user and group admin in Microsoft 365 and Entra ID Maintain and administer SharePoint … client documentation Travel to client sites (fully expensed) and collaborate with the London HQ The Ideal Candidate: You're an enthusiastic, detail-oriented IT professional with a passion for customer service and continuous learning. You enjoy solving problems and working across a wide variety of technologies. At least 1 year's experience in an IT support role (MSP More ❯

with a well-established IT and Telecoms solutions provider that has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service, expertise and integrity. Over the years they have built up a strong reputation and client database as a company they strive for excellence. What's in it for you … involved? Placing new orders with suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain and update billing systems and … manage monthly bill runs Monitor and action contract renewals and service cancellations Dealing with any queries relevant to your role including billing discrepancies Maintain a high level of process quality and consistency Contribute to the ongoing development of the Provisioning Team Key Requirements Exceptional organisation and planning skills to manage multiple tasks Excellent customer service and communication More ❯

QiO Technologies is looking for an ambitious, customer facing, Director of Engineering Services Delivery who will be responsible developing and validating innovative engineering solutions and directing senior development engineers to achieve outstanding customer success. The role requires previous experience in the IoT, Industrial and software sector as well as knowledge across one or multiple vertical industries such as … Manufacturing, Aerospace, Steel, Glass, Oil & Gas. Job Responsibilities - Overall responsibility and accountability for QiO customer service delivery. - Ensure the management of service delivery processes, across key functional areas: 1. Pre-Sales Accelerator 2. Engineering 3. Common Services 4. Project management 5. Data science - Manage a team: performance management and interpersonal communication duties. - Collaborate with senior staff to … meet deliverables timeframe. - Provide regular progress, roadblock, and opportunity reports to senior management. - Ensure customer issues, communications, workshops are planned and managed. - Work with delivery partners and partner ecosystem. Job Requirements Minimum: BSc/BEng in Engineering or Computer Science. Preferred: An advanced degree in Engineering and knowledge of mechanical and/or electrical control systems preferred. 10+years' experience More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services – you’ll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What you … ll do Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retail’s solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align More ❯

. Youll also support students with their own devices, making each day varied, challenging, and rewarding. Expect to travel between locations, supporting the face-to-face and walk-up service model that underpins our growing Tech Hub presence. This is a hands-on, customer-focused role where no two days are the same. This is a meaningful role … impact. About the Hours This is a part-time, on-site role (28 hours per week, MondayFriday). Occasional support across other nearby campuses may be required to maintain service levels and build experience within our wider support model. What youll do - Provide clear advice and guidance to help people use technology confidently and effectively - Deliver face-to-face … in technology and how it works - A logical, methodical approach to problem solving - The ability to stay calm and focused under pressure - Strong communication skills, written and verbal - Excellent customer service and a friendly, approachable manner - Enthusiasm to keep learning and improving Why join us? The University of Southampton is a research-driven institution, home to some of More ❯