1 to 25 of 42 Permanent Customer Service Jobs in Hampshire

Service Delivery Manager Location: Waterlooville - Hybrid (3 days of8ice, 2 days remote) Salary: £50k - £55k Overview An experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery. The role is responsible for ensuring consistent, high-quality customer outcomes while leading … developing technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive continual improvement and operational excellence. Key Responsibilities People Leadership - Lead and develop Service Desk and engineering teams - Conduct performance reviews, 1:1s, and development planning - Manage workload, wellbeing ...

paying a basic salary up to £30k plus an excellent benefits scheme. Our client have experienced massive growth across their UK and European customer base so they are looking to expand their Technical Support team who look after their Fintech payments platform. They are looking for a person with … love of customer service and with an interest in technology, software systems and customer support. No Prior IT experience is necessary but a background in Customer Service and a real interest in IT is! You will play a key role in supporting their software solutions ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three … Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible ...

Account Manager Based: Remote, with quarterly visits to Waterlooville office and regular customer travel Reports to: Senior Business Development Manager Role Description At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops … businesses. As we continue to grow, we're looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption. ...

rata Basingstoke Our client based in Basingstoke specialise in consulting and sales of workspace technology who pride themselves on delivering excellent customer service in design, installation and aftercare/support. They are looking for a dedicated Sales Administrator to provide support to their sales team and customers. Main … responsibilities will include ensuring timely and accurate customer quotations, follow up calls and support. Skills and Competencies needed for the Sales Administrator role Someone who can bring a positive mindset to the position as this role is heavily focussed on customer success Excellent telephone manner when consulting with ...

rata Basingstoke Our client based in Basingstoke specialise in consulting and sales of workspace technology who pride themselves on delivering excellent customer service in design, installation and aftercare/support. They are looking for a dedicated Sales Administrator to provide support to their sales team and customers. Main … responsibilities will include ensuring timely and accurate customer quotations, follow up calls and support. Skills and Competencies needed for the Sales Administrator role Someone who can bring a positive mindset to the position as this role is heavily focussed on customer success Excellent telephone manner when consulting with ...

other O&I teams as well as working with client's endpoints, vendors and development teams to continuously drive higher availability and reduction of service impacts. Essential Functions: Provide technical advice and support to Visa's Client institutions and processors to ensure customers expectation are exceeded. Discipline in detailed … Project Delivery Ability to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime. Outstanding customer service skills and a dedication to the customer service experience. Must be result-oriented and constantly looking for new ways to improve ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1–3 years’ experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using ...

forward-thinking environment. The Opportunity As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation. You’ll play a key role in resolving incidents, handling service requests, and supporting a wide range … technologies while ensuring an excellent user experience. Key Responsibilities Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms Troubleshoot hardware, software, networking, and account-related issues Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments Escalate complex technical issues ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this ...

Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside … your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there ...

00pm Duration: This is an ongoing positionSalary:£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst/2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with … strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.Key Responsibilities Respond to customer ...

Audio Visual Installation and Service Engineer London, Wessex and Home Counties £30,000 to £40,000 per annum Join a Leading AV Integrator Driving Innovation Our client is a forward-thinking and highly respected Audio-Visual integrator delivering cutting-edge AV and Video Conferencing solutions across a diverse customer portfolio. Due to continued growth, they are seeking a skilled and motivated AV Installation & Service Engineer to join their expanding technical team. This is an excellent opportunity for an experienced AV professional who enjoys a varied role combining installation, service, client interaction, and technical excellence. The Role ...

REMOTE SALARY – CIRCA £30k About the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual … join their team in a customer-focused software support and AI knowledge role. The Role This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers ...

delivered within time and budget Manage multiple and changing priorities daily Coordinate third party to troubleshoot issues Describe and reinforce skills to provide exceptional service Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs Configure, install, monitor … ticketing system and work through them accordingly Good knowledge of Oracle Database structures and Reporting Key Competencies of the Technical Support Analyst: Demonstrate strong customer service attitude Solid communication skills Organised and has efficient time management skills Strong attention to detail Ability to work interdepartmentally Exercise strong critical ...

Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear … more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal ...

Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle ...

requiring presence by phone, virtual and onsite. Key Responsibilities: Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation. Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune. … communication to clients and maintaining detailed documentation. Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery. Key Skills and Experience: Commercial experience in an IT Support role, ideally within an MSP or client-facing environment Strong windows 10/ ...

close new business opportunities. Utilise networking opportunities and events to proactively develop your pipeline. Identify opportunities for specialists to develop whilst you own the customer relationship and sales cycle. You will nurture footholds into new customers and then identify a full range of opportunities across the SCG product/… service portfolio to include: Hosted IP Telephony Data Connectivity Cyber Security Business Mobile Private Cloud Network Security Managed IT Services Key Tasks Working closely with the prospective customer to understand the underlying requirement, decision criteria and the most appropriate solution from the range of SCG products and services. ...

infrastructure queries and issues, ensuring the smooth run of their IT estate. The 1st Line IT Support Analyst will troubleshoot and restore routine technical service and equipment problems by analysing, identifying root cause, diagnosing faults and following established procedures . Visa sponsorship is not offered. Responsibilities Provide 1st line … methodical approach to diagnosing the root cause of unfamiliar issues Individual must possess strong technical aptitude and the desire to acquire knowledge Strong customer service ethos and excellent communication skills Able to work efficiently in a fast-paced environment Excellent time and quality management skills Able to work ...

issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You'll work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider … team.What you'll need to succeed Previous experience in a 1st line Helpdesk or Service Desk role Confidence supporting non-technical end users Strong communication and customer service skills Basic knowledge of Microsoft 365, device management, and laptops Experience with hardware troubleshooting (laptops, peripherals, AV) Ability ...

wide deployment of a cage tracking solution. This is a high-impact digital transformation project designed to improve visibility, operational efficiency and customer service across multiple sites nationwide. Working closely with IT, Operations and Service teams, you will take full ownership of the project lifecycle, driving adoption … sites Manage the end-to-end project lifecycle, from planning through to delivery and adoption Coordinate cross-functional teams including IT, Operations and Service teams Drive process change, operational adoption, and reporting usage Track project performance, milestones, risks, and dependencies Ensure clear communication and alignment across internal stakeholders ...

critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment. About the role As a Duty Technician, you will play a key part in maintaining the availability and performance … software fixes, and working closely with wider technical teams to resolve problems efficiently. Key responsibilities Monitor system status and respond to alerts, incidents, and service requests. Manage a personal call queue and ensure cases are progressed and closed in a timely manner. Provide clear updates and maintain strong customer ...