Customer Service Jobs in Hampshire

Customer Service
South East > Hampshire

The table below provides summary statistics for permanent job vacancies advertised in Hampshire requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 13 May 2025, comparing them to the same period in the previous two years.

6 months to
13 May 2025
Same period 2024 Same period 2023
Rank 23 23 33
Rank change year-on-year 0 +10 +15
Permanent jobs citing Customer Service 133 323 195
As % of all permanent jobs advertised in Hampshire 6.55% 8.06% 6.83%
As % of the Processes & Methodologies category 7.49% 9.83% 7.33%
Number of salaries quoted 100 237 148
10th Percentile £25,500 £21,750 £23,500
25th Percentile £26,250 £25,250 £25,250
Median annual salary (50th Percentile) £30,500 £29,000 £30,000
Median % change year-on-year +5.17% -3.33% -11.76%
75th Percentile £47,625 £43,750 £55,859
90th Percentile £78,750 £58,500 £77,375
South East median annual salary £32,000 £30,000 £33,000
% change year-on-year +6.67% -9.09% +1.54%

All Process and Methodology Skills
Hampshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Hampshire.

Permanent vacancies with a requirement for process or methodology skills 1,776 3,286 2,659
As % of all permanent jobs advertised in Hampshire 87.49% 81.99% 93.13%
Number of salaries quoted 1,032 2,513 1,884
10th Percentile £30,000 £27,500 £29,400
25th Percentile £41,250 £37,500 £38,969
Median annual salary (50th Percentile) £55,000 £50,000 £54,313
Median % change year-on-year +10.00% -7.94% +3.45%
75th Percentile £67,500 £65,000 £72,500
90th Percentile £78,750 £75,000 £81,250
South East median annual salary £56,837 £50,000 £55,000
% change year-on-year +13.67% -9.09% -

Customer Service
Job Vacancy Trend in Hampshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Hampshire.

Job vacancy trend for Customer Service in Hampshire

Customer Service
Salary Trend in Hampshire

3-month moving average salary quoted in jobs citing Customer Service in Hampshire.

Salary trend for Customer Service in Hampshire

Customer Service
Salary Histogram in Hampshire

Salary distribution for jobs citing Customer Service in Hampshire over the 6 months to 13 May 2025.

Salary histogram for Customer Service in Hampshire

Customer Service
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Hampshire region over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Portsmouth +14 44 £77,500 +216.33% 27
Southampton +2 16 £46,000 +43.75% 23
Basingstoke -13 11 £46,250 +46.83% 13
Fareham +12 9 £27,500 -18.52% 8
Andover +17 7 £30,000 -14.29% 2
Winchester -2 3 £46,000 +61.40% 5
Farnborough -21 3 £28,000 -6.67% 7
Hook +2 2 £31,500 +8.62% 1
Eastleigh +7 1 £46,500 +57.63% 2
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.50%) Microsoft Exchange
2 1 (0.75%) SharePoint
Applications
1 13 (9.77%) Microsoft Office
2 11 (8.27%) Microsoft Excel
2 11 (8.27%) Microsoft PowerPoint
Business Applications
1 4 (3.01%) Dynamics CRM
2 1 (0.75%) Elite 3E
Cloud Services
1 27 (20.30%) Microsoft 365
2 4 (3.01%) Azure
2 4 (3.01%) Dynamics 365
2 4 (3.01%) Entra ID
2 4 (3.01%) Power Platform
2 4 (3.01%) PowerApps
3 1 (0.75%) Google Workspace
Communications & Networking
1 19 (14.29%) VoIP
2 11 (8.27%) VLAN
3 9 (6.77%) WAN
4 8 (6.02%) LAN
4 8 (6.02%) PBX
5 6 (4.51%) Firewall
5 6 (4.51%) TCP/IP
6 5 (3.76%) DHCP
6 5 (3.76%) DNS
6 5 (3.76%) RTP
6 5 (3.76%) Softphone
7 3 (2.26%) Broadband
7 3 (2.26%) Wi-Fi
8 2 (1.50%) Remote Desktop
8 2 (1.50%) Wireless
8 2 (1.50%) WLAN
9 1 (0.75%) ATM
9 1 (0.75%) Ethernet
9 1 (0.75%) GPON
9 1 (0.75%) Unified Communications
Development Applications
1 7 (5.26%) NDoc
General
1 29 (21.80%) Social Skills
2 19 (14.29%) Telecoms
3 16 (12.03%) Aerospace
3 16 (12.03%) Manufacturing
4 11 (8.27%) Military
5 8 (6.02%) Marketing
6 6 (4.51%) Legal
7 5 (3.76%) Electronics
8 4 (3.01%) Analytical Skills
8 4 (3.01%) Organisational Skills
9 3 (2.26%) Finance
10 1 (0.75%) Back Office
10 1 (0.75%) Billing
10 1 (0.75%) Inclusion and Diversity
10 1 (0.75%) Law
10 1 (0.75%) Public Sector
Job Titles
1 25 (18.80%) Technical Support
2 22 (16.54%) Support Technician
3 20 (15.04%) Developer
4 19 (14.29%) Support Engineer
5 16 (12.03%) SAP Developer
6 15 (11.28%) IT Technician
7 14 (10.53%) Help Desk Technician
8 12 (9.02%) IT Support
9 11 (8.27%) 1st Line Support
10 7 (5.26%) 2nd Line Support
10 7 (5.26%) Desktop Support
11 6 (4.51%) Administrator
11 6 (4.51%) Salesforce Administrator
11 6 (4.51%) Service Desk Engineer
11 6 (4.51%) Service Desk Support
12 5 (3.76%) 1st Line Engineer
12 5 (3.76%) 1st Line Support Engineer
12 5 (3.76%) Audio Visual Engineer
12 5 (3.76%) IT Engineer
12 5 (3.76%) Telecoms Technician
Libraries, Frameworks & Software Standards
1 16 (12.03%) SAPUI5
Miscellaneous
1 8 (6.02%) Management Information System
2 6 (4.51%) Self-Motivation
3 5 (3.76%) Video Conferencing
4 3 (2.26%) Data Centre
4 3 (2.26%) Driving Licence
5 1 (0.75%) Analytical Mindset
5 1 (0.75%) Cyber Security Posture
5 1 (0.75%) Enterprise Storage
5 1 (0.75%) EPoS
5 1 (0.75%) Security Posture
5 1 (0.75%) Smartphone
Operating Systems
1 40 (30.08%) Windows
2 10 (7.52%) Windows 10
3 9 (6.77%) Windows 7
4 5 (3.76%) Android
4 5 (3.76%) Mac OS
5 3 (2.26%) Apple iOS
5 3 (2.26%) Windows Server
6 1 (0.75%) Windows Server 2012
6 1 (0.75%) Windows Server 2019
Processes & Methodologies
1 31 (23.31%) Service Delivery
2 27 (20.30%) Problem-Solving
3 20 (15.04%) Cybersecurity
4 18 (13.53%) Customer Experience
5 17 (12.78%) Coaching
6 16 (12.03%) Roadmaps
6 16 (12.03%) Technical Analysis
6 16 (12.03%) Technology Roadmap
7 15 (11.28%) Workflow
8 14 (10.53%) Escalation Management
9 11 (8.27%) Collaborative Working
10 8 (6.02%) ITIL
11 7 (5.26%) CRM
11 7 (5.26%) Data Management
11 7 (5.26%) Incident Management
11 7 (5.26%) Situational Awareness
11 7 (5.26%) Time Management
12 6 (4.51%) Agile
12 6 (4.51%) CI/CD
12 6 (4.51%) User Stories
Programming Languages
1 5 (3.76%) SQL
2 4 (3.01%) C#
Qualifications
1 27 (20.30%) SC Cleared
1 27 (20.30%) Security Cleared
2 16 (12.03%) NVQ Level 4
3 10 (7.52%) Degree
4 7 (5.26%) Microsoft Certification
5 4 (3.01%) Cisco Certification
6 3 (2.26%) CCNA
6 3 (2.26%) CCNP
6 3 (2.26%) MCSE
7 2 (1.50%) CCDA
7 2 (1.50%) MCSD
8 1 (0.75%) A+ Certification
8 1 (0.75%) BPSS Clearance
8 1 (0.75%) CEH
8 1 (0.75%) CISMP
8 1 (0.75%) ITIL Certification
8 1 (0.75%) Network+ Certification
Quality Assurance & Compliance
1 18 (13.53%) SLA
2 6 (4.51%) QA
3 2 (1.50%) ISO 9001
3 2 (1.50%) ISO/IEC 27001
4 1 (0.75%) Cyber Essentials
4 1 (0.75%) GDPR
System Software
1 7 (5.26%) Active Directory
2 3 (2.26%) Firmware
Systems Management
1 2 (1.50%) Microsoft Intune
2 1 (0.75%) FortiGate
Vendors
1 55 (41.35%) Microsoft
2 16 (12.03%) SAP
3 8 (6.02%) Dell
4 6 (4.51%) Salesforce
5 5 (3.76%) Google
6 4 (3.01%) HP
7 3 (2.26%) Cisco
7 3 (2.26%) Draytek
7 3 (2.26%) Ubiquiti
7 3 (2.26%) WatchGuard
8 2 (1.50%) Apple
8 2 (1.50%) Oracle
9 1 (0.75%) Aderant
9 1 (0.75%) Citrix
9 1 (0.75%) Freshdesk
9 1 (0.75%) Meraki
9 1 (0.75%) Remedy
9 1 (0.75%) ServiceNow
9 1 (0.75%) SonicWALL
9 1 (0.75%) VMware