Hemel Hempstead, Hertfordshire, South East, United Kingdom
ARL Recruitment Ltd
Join a Thriving Telecoms Company as a Technical Customer Services Coordinator! Are you ready to take your technology-based customerservice skills to the next level? Our client, a dynamic and innovative telecommunications company based in Hemel Hempstead, is on the lookout for passionate individuals to join … service. Career Growth: Join a team that values continuous improvement and encourages you to identify opportunities for enhancing processes. Key Responsibilities: Order Management: Process customer orders for new telecommunications services and ensure all details are accurate and complete. Coordination & Communication: Work closely with sales, technical support, and operations teams … to facilitate seamless service provisioning and keep customers informed throughout the process. Troubleshooting & Resolution: Identify and resolve provisioning issues, collaborating with technical teams to overcome challenges and ensure customer satisfaction. Quality Assurance: Adhere to company policies and procedures, maintaining high standards in service delivery. Customer Support more »
Hemel Hempstead, Apsley, Hertfordshire, United Kingdom Hybrid / WFH Options
Smart10Ltd
Job Title: Telecom Service Co-Ordinator Salary: Up to £30,0000 Location: Hemel Hempstead Contract: Permanent, Full Time Hours: Monday to Friday | 8:30am to 5:00pm An excellent opportunity to join a small business in the telecoms industry. The successful candidate will have previously worked in Telecoms, an … excellent communicator and works well in a fast paced environment. SKILLS AND EXPERIENCE REQUIRED ·Excellent customer/client relationship skills ·Experience working within the Telcoms industry. ·Confident telephone manner and excellent communication skills. ·Ability to work well in a team environment. ·Competent with MS Packages. ·Good education background - English … Maths Grade C or above ·Willingness to learn and a can-do attitude RESPONSIBILITIES: ·Process customer orders for new services and any upgrades. ·Verify customer order details and ensure accuracy. ·Build and maintain relationships with customers, updating them about their orders. ·Resolve any customer queries and troubleshoot more »
pm, and the flexibility to handle escalations as needed. Key Responsibilities Lead, train, and manage a skilled technical support team, focusing on delivering customer satisfaction and support quality. Develop and implement effective support policies and best practices. Monitor service metrics and performance to ensure SLAs are consistently met. … Conduct Root Cause Analysis (RCA), Trend Analysis, and produce support-related reports. Serve as a point of escalation for complex customer issues, providing timely and effective solutions. Collaborate with product and engineering teams to address technical issues and enhance product performance. Stay informed about industry trends and emerging technologies. … Essential Skills & Experience Proven experience in technical support or customerservice management, ideally in IT or EPOS sectors. Strong leadership and team management abilities. Excellent problem-solving and analytical skills, with experience in RCA and Trend Analysis. Proficiency with support software, Windows operating systems (Windows 7 to Windows more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Connexa
pm, and the flexibility to handle escalations as needed. Key Responsibilities Lead, train, and manage a skilled technical support team, focusing on delivering customer satisfaction and support quality. Develop and implement effective support policies and best practices. Monitor service metrics and performance to ensure SLAs are consistently met. … Conduct Root Cause Analysis (RCA), Trend Analysis, and produce support-related reports. Serve as a point of escalation for complex customer issues, providing timely and effective solutions. Collaborate with product and engineering teams to address technical issues and enhance product performance. Stay informed about industry trends and emerging technologies. … Essential Skills & Experience Proven experience in technical support or customerservice management, ideally in IT or EPOS sectors. Strong leadership and team management abilities. Excellent problem-solving and analytical skills, with experience in RCA and Trend Analysis. Proficiency with support software, Windows operating systems (Windows 7 to Windows more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Connexa
and support services? We are seeking a proactive Infrastructure Team Lead to join our innovative digital transformation team, supporting high-profile clients across Quick Service Restaurants (QSR), Hospitality, and Retail sectors. In this critical role, you will be the go-to escalation point for complex issues, driving Root Cause … Analysis (RCA) and troubleshooting across a diverse range of technical environments. Your leadership will ensure service excellence, leveraging your technical expertise in hardware, software, and network support to lead a team that consistently exceeds client expectations. Key Responsibilities: Lead a team of technical support specialists, providing coaching, training, and … and report on team performance and SLA metrics. Collaborate with development and engineering teams to continuously improve product quality and support processes. Drive a customer-centric culture within the team, ensuring each interaction enhances client satisfaction. Essential Skills: Minimum 5 years' experience in IT or EPOS support, with substantial more »
and support services? We are seeking a proactive Infrastructure Team Lead to join our innovative digital transformation team, supporting high-profile clients across Quick Service Restaurants (QSR), Hospitality, and Retail sectors. In this critical role, you will be the go-to escalation point for complex issues, driving Root Cause … Analysis (RCA) and troubleshooting across a diverse range of technical environments. Your leadership will ensure service excellence, leveraging your technical expertise in hardware, software, and network support to lead a team that consistently exceeds client expectations. Key Responsibilities: Lead a team of technical support specialists, providing coaching, training, and … and report on team performance and SLA metrics. Collaborate with development and engineering teams to continuously improve product quality and support processes. Drive a customer-centric culture within the team, ensuring each interaction enhances client satisfaction. Essential Skills: Minimum 5 years' experience in IT or EPOS support, with substantial more »
Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customerservice/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
NTT Global Data Centers EMEA UK ltd
site etc Ensuring that sub-contractors perform to the requirement of the contract Administering sub-contractor work approvals and safe operation while repair or service is carried out on site. Ensuring there is continuous development of the sites Emergency Operations Procedures and Standard Operating Procedures What we are looking … for Commitment to the delivery of excellent customerservice Full driving licence valid for use in the UK Undergo full security checks to BS7858:2019 Experience in facilities, operations or engineering; in a Data Center critical environment Working knowledge and understanding of engineering operations within Mission Critical Environments more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
CAE Technology Services Limited
new and innovative ways of meeting the demands and needs of customers. Closing business opportunities through effective commercial negotiations Provide and deliver an exceptional service to customers. Contribution to the sales team by achieving sales targets and goals. Continuously increasing product knowledge, sales skills/techniques and commercial acumen … of different ways: Having ISO9001 and 27001 certifications With multiple awards from manufacturers including Cisco and Dell Technologies Being 3 star accredited with the Service Desk Institute Within our industry with shortlists and wins from CRN and every time we get an order from one of customers recognising that … volume of applications, we are unable to reply to every individual with specific feedback. Benefits: MediCash Investors in Personal Development Pension Scheme Death in Service Staff Referral Scheme Discounted Private Medical Insurance Tech Scheme Will writing Additional benefits: Shopping discounts, Length of service awards, Flu Vaccination Vouchers, Employee more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
ICTS (UK) Ltd
site. Fire, security and building systems monitoring, including CCTV. Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Responding to customer requests and queries Maintaining records including incident reports using computer- and paper-based systems An SIA Door Supervision (DS) or Security Guarding (SG) license … this role you will also need: Excellent communication, organisation and interpersonal skills The ability to remain calm and professional under pressure Experience in a customer-facing role, ideally in security Five years' checkable history and references To pass a criminal records check (CRC) to the required standards The following … Insurance Scheme • Discount shopping platform • Employee Assistance Programme • Cycle to Work Scheme Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
ICTS (UK) Ltd
site. Fire, security and building systems monitoring, including CCTV. Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Responding to customer requests and queries Maintaining records including incident reports using computer- and paper-based systems An SIA Door Supervision (DS) or Security Guarding (SG) license … this role you will also need: Excellent communication, organisation and interpersonal skills The ability to remain calm and professional under pressure Experience in a customer-facing role, ideally in security Five years' checkable history and references To pass a criminal records check (CRC) to the required standards The following … Insurance Scheme • Discount shopping platform • Employee Assistance Programme • Cycle to Work Scheme Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our more »