14 of 14 Permanent Customer Service Jobs in Hemel Hempstead

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the service More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression … pathways, as well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs More ❯

Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus bank holidays which rises with service of 3, 5 and 7 years Pension scheme, Social events and Christmas party, Free Parking onsite Main Purpose of the Role: Reporting to the … e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role … enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data-Driven More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

satisfactory DBS check. Role Responsibilities : Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing … the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Management of Customer Endpoint protection Assist Senior Engineers in implementing best practices across systems Dealing with escalations and BAU. Reporting to Line Manager … Customer site visits where required Key Skills & Experience Experience in supporting Windows Desktop Strong people skills Understanding of networking fundamentals TCP/IP DNS DHCP Able to be self sufficient and driven Willing to learn new skills Extensive experience of troubleshooting a range of devices Ability to provide VIP More ❯

satisfactory DBS check. Role Responsibilities : Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing … the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Management of Customer Endpoint protection Assist Senior Engineers in implementing best practices across systems Dealing with escalations and BAU. Reporting to Line Manager … Customer site visits where required Key Skills & Experience Experience in supporting Windows Desktop Strong people skills Understanding of networking fundamentals TCP/IP DNS DHCP Able to be self sufficient and driven Willing to learn new skills Extensive experience of troubleshooting a range of devices Ability to provide VIP More ❯

/Motherboard installation. Basic knowledge of various internet-related services. Capacity to multitask in a fast-paced environment. General comprehension of computer networking concepts. Customer-focused attitude with previous customer service experience being advantageous. Experience in network and power wiring cabling is considered a plus. About IBM More ❯

with some travel and short-term stays annually across EMEA as required. What you will do Takes all necessary measures to ensure that the customer SLAs are met at all times. The goal is 100% service availability and zero downtime for all DC buildings in the region Provide … mentoring and leadership to the staff within the region by fostering a culture of passion and commitment for reliability and customer service Work with other areas of the business to ensure that a proactive culture towards safety and Support the businesss commitment to quality and other related certifications … experience Extensive knowledge and experience in the operation of Data Center infrastructure: both M&E and related security facilities Experience in leading within critical service environments Strong understanding of CAPEX and OPEX and managing large budgets Strategic thinking individual with structured and targets-oriented approach Demonstrated skills in leadership More ❯

flow and process automation. Lead the implementation and customization of Salesforce CPQ (Configure, Price, Quote) solutions to streamline sales processes. Provide expertise in Salesforce Service Cloud or Commerce Cloud to optimize customer service operations or e-commerce capabilities. Configure Salesforce to meet business requirements, including workflows, validation More ❯

SCG Together, Managing Director – Wanted! About the role: SCG, one of the UK's largest & fastest-growing Managed Service Providers of Unified Communications, Connectivity & Cyber Security – is looking for a dynamic, driven, & super ambitious Managing Director for their SCG Together business. With full P&L responsibility you will drive … customers, public sector organisations, direct to market and via channel partnerships. With a Trust Pilot rating of 4.9, we have a reputation for outstanding customer service and great employee experience. You will receive a comprehensive package commensurate with the role along with the support and autonomy to power More ❯

SCG Together, Managing Director – Wanted! About the role: SCG, one of the UK's largest & fastest-growing Managed Service Providers of Unified Communications, Connectivity & Cyber Security – is looking for a dynamic, driven, & super ambitious Managing Director for their SCG Together business. With full P&L responsibility you will drive … customers, public sector organisations, direct to market and via channel partnerships. With a Trust Pilot rating of 4.9, we have a reputation for outstanding customer service and great employee experience. You will receive a comprehensive package commensurate with the role along with the support and autonomy to power More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯