3 of 3 DemandTrendPermanent Customer Experience Jobs in Horsham

Head of Experience Design 📍 Broadlands Business Campus, Horsham | Hybrid | Permanent Ready to redefine what digital experiences can be? At Benchmark, one of the UK’s leading financial planning businesses and part of Schroders Plc, we’re searching for an exceptional Head of Experience Design to lead the vision, strategy, and delivery of seamless, user-centric journeys across all … ensuring the highest standards of digital accessibility and design quality. Serve as a critical business partner—presenting UX roadmaps, leading stakeholder workshops, and advocating for the best-in-class customer experience. What You’ll Bring Proven senior experience in user experience, product, or service design—ideally working across all digital customer touchpoints. Strategic mindset: you see … how user experience fits into the big picture and leverage data to inform continuous improvement. Mastery of tools like Figma, strong UI/UX principles, and expertise in user testing, journey mapping, and pattern design. Track record of leading and inspiring design teams, managing competing priorities, and engaging senior stakeholders. Understanding of Design Thinking and agile delivery environments. Degree More ❯

Horsham (On-Site) Job Summary Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers needs. You will have a keen understanding of the services we are able … to provide and an interest in refining our processes to optimise the customer experience. Personal Specification: - Good organisational and planning skills - Ability to work under pressure to tight deadlines - A positive, can do attitude - Great attention to detail - A team player with interpersonal and collaboration skills - Able to demonstrate prioritisation skills when multi-tasking - Customer focussed role - Pleasant … Ability to work collaboratively with third parties to supply consumable items - Strong IT literacy and a keen interest in exploring AI and automation solutions - Entry-level role, no previous experience required Some key responsibilities: - Collecting and inputting accurate meter readings from a variety of sources - ProACTive identification of customer consumable requirements - Key stakeholder in the implementation of the More ❯

Horsham (On-Site) Job Summary Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able … to provide and an interest in refining our processes to optimise the customer experience. Personal Specification: - Good organisational and planning skills - Ability to work under pressure to tight deadlines - A positive, can do attitude - Great attention to detail - A team player with interpersonal and collaboration skills - Able to demonstrate prioritisation skills when multi-tasking - Customer focussed role - Pleasant … Ability to work collaboratively with third parties to supply consumable items - Strong IT literacy and a keen interest in exploring AI and automation solutions - Entry-level role, no previous experience required Some key responsibilities: - Collecting and inputting accurate meter readings from a variety of sources - ProACTive identification of customer consumable requirements - Key stakeholder in the implementation of the More ❯