Customer Experience Job Trends in Horsham

Customer Experience (CX)
West Sussex > Horsham

The table below provides summary statistics and salary benchmarking for jobs advertised in Horsham requiring Customer Experience skills. It covers permanent job vacancies from the 6 months leading up to 12 October 2025, with comparisons to the same periods in the previous two years.

6 months to
12 Oct 2025
Same period 2024 Same period 2023
Rank 16 16 23
Rank change year-on-year 0 +7 +23
Permanent jobs citing Customer Experience 1 2 1
As % of all permanent jobs in Horsham 1.75% 4.00% 1.52%
As % of the Processes & Methodologies category 2.08% 4.26% 1.54%
Number of salaries quoted 1 0 1
10th Percentile - - -
25th Percentile £24,500 - £47,500
Median annual salary (50th Percentile) £25,000 - £50,000
75th Percentile £25,500 - £52,500
90th Percentile - - -
West Sussex median annual salary £32,500 £80,000 £60,000
% change year-on-year -59.38% +33.33% +9.09%

All Process and Methodology Skills
Horsham

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Horsham.

Permanent vacancies with a requirement for process or methodology skills 48 47 65
As % of all permanent jobs advertised in Horsham 84.21% 94.00% 98.48%
Number of salaries quoted 39 16 44
10th Percentile £27,400 £35,500 £37,500
25th Percentile £35,000 £41,875 £44,938
Median annual salary (50th Percentile) £45,000 £47,500 £50,000
Median % change year-on-year -5.26% -5.00% +5.26%
75th Percentile £50,000 £55,013 £61,250
90th Percentile £75,500 £68,125 £68,750
West Sussex median annual salary £52,853 £50,000 £55,000
% change year-on-year +5.71% -9.09% -4.35%

Customer Experience
Job Vacancy Trend in Horsham

Historical trend showing the proportion of permanent IT job postings citing Customer Experience relative to all permanent IT jobs advertised in Horsham.

Customer Experience job vacancy trend in Horsham

Customer Experience
Salary Trend in Horsham

Salary distribution trend for jobs in Horsham citing Customer Experience.

Salary distribution trend for jobs in Horsham citing Customer Experience

Customer Experience
Co-Occurring Skills & Capabilities in Horsham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 1 (100.00%) Retail
Job Titles
1 1 (100.00%) 1st Line Support
1 1 (100.00%) 1st Line Support Technician
1 1 (100.00%) First Line Help Desk Support
1 1 (100.00%) Help Desk Support
1 1 (100.00%) Help Desk Support Technician
1 1 (100.00%) Help Desk Technician
1 1 (100.00%) Support Technician
Qualifications
1 1 (100.00%) Degree
Quality Assurance & Compliance
1 1 (100.00%) GDPR