Field Service Desk Technician ________________________________________ Location: Ipswich Salary: £23,000 - £26,000 per annum ________________________________________ Are you a recent graduate or an IT Professional looking for an exciting new role? About the company A growing and exciting managed service provider, of which customer satisfaction is at the heart of … what they do. Position Overview As the public face of the IT Department, the Service Centre provides essential support to various schools within the area. The role provides the opportunity to work within a multi-site situation and develop new skills on the job whilst providing fantastic customer service. Responsibilities * Manage and assist with school visits and IT service tickets. * Independently resolve tickets and support other engineers. * Maintain a high level of technical knowledge. * Lead by example in key technical areas. * Write high-quality procedures and client communications. * Manage project tickets, including planning, monitoring, and completion. more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
such, our panel technicians assume responsibility to provide and share their expertise throughout the site, while identifying opportunities to improve our processes and the service we provide to our customers Qualifications Desirable qualifications and experience: ATA accreditation Very high standard of work Who are Solus and what can they … employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customerservice, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a more »
the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »
behalf of the Company. Responsibilities include, but are not limited to: Reviewing and processing warranty claims in accordance with our warranty policy, consulting with service/engineering departments as necessary; Preparing and reporting the departments Key Performance Indicator's (KPI) through scheduled data extracts; Using data analytics as the … the Warranty Intern during their placement year; Taking on specific projects as requested, and other duties as required in the daily running of the Customer Care department. Qualifications/Skills/Education Required: Educated to degree level or equivalent in a business/finance field, or related subject is … communicate results from large amounts of data (both visually and in words); Ability to analyse and compile data, and present recommendations to management; Excellent customerservice and organisational skills; Proficient in Microsoft based applications and IT literate; Ability to work independently with minimal supervision, whilst maintaining effective communications more »
to make a real difference, we welcome you to join us on this transformative journey. We value teamwork, enthusiasm and dedication to delivering exceptional customer service. In this fast-paced environment, you will face diverse challenges every day. You can look forward to a varied, inspiring and rewarding career. … and protection settings in accordance with the Trust's policies and procedures. Liaise with clients, third parties and vendors when managing planned work and ,service outages to cause minimum disruption to the users. About us We are ESNEFT and we provide hospital and community health services to almost one … techniques e.g. SCRUM, Sprint planning etc Handling complex organisational issues and constraints. Proven experience of workload planning and delivery of key targets within a service environment. Development and documentation of plans, standards, and operating procedures Experience of implementing, improving, and using ITSM/ITIL processes e.g. Incident, Problem, Major more »
of new remote control operations. Thorough understanding of SCADA commissioning Comply with the Distribution Safety rules and other necessary procedures Ensure minimal disruptions to customerservice Liaise with Control Systems and Automation team Qualifications: ONC or HNC or an equivalent is required for this role. Knowledge of Control more »
An outstanding opportunity has arisen for an CustomerService Analyst/UAT Tester to join a dynamic and rapidly expanding business based near Ipswich. You will have the chance to join a thriving organisation as we seek to enhance our customer support team. As a CustomerService Analyst/UAT Tester, you will play a crucial role in delivering exceptional service to our nationwide customers, responding to support tickets via emails and phone calls, assisting system users with issues, and ensuring effective resolution. Additionally, you will gain experience in User Acceptance Testing (UAT … verifying that system functionalities operate correctly. We are looking for a candidate with strong customerservice experience, a genuine passion for IT, and excellent written and verbal communication skills. Having prior experience supporting logistics software such as Destin8 would be beneficial but not essential. Comprehensive training and support more »
dynamic and rapidly expanding business based near Ipswich. You will have the chance to join a thriving organisation as we seek to enhance our customer support team. As a Application Support Analyst/UAT Tester, you will play a crucial role in delivering exceptional service to our nationwide … Additionally, you will gain experience in User Acceptance Testing (UAT), verifying that system functionalities operate correctly. We are looking for a candidate with strong customerservice experience, a genuine passion for IT, and excellent written and verbal communication skills. Having prior experience supporting logistics software would be beneficial more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Focus Resourcing
supporting IT in an educational environment is preferred for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
the role. This is a true Account Management/Customer Services position, working for a small and successful IT Support company, ensuring their clients needs are always met and that they always receive proactive and thoughtful customer service. You will assist with new requirements from existing customers, offering … systems, purchasing of new hardware/software. why you should apply. This is a really interesting opportunity for someone who really takes pride in customerservice and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive … with free parking on that note a driving licence is highly desirable too. what were looking for. The ideal candidate will be a dedicated CustomerService professional within a year or so experience in the IT industry. We need someone who can produce high quality quotes, business proposals more »
the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »
E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for experienced Roofers to fit Solar panels. Permanent package: between £30,000 and £45,000 with … UK is required Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customerservice and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Roofer/Solar PV Installer to join more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customerservice for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »