Customer Service Jobs in Ipswich

Customer Service
Suffolk > Ipswich

The table below provides summary statistics for permanent job vacancies advertised in Ipswich requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 15 May 2025, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 6 12 15
Rank change year-on-year +6 +3 -10
Permanent jobs citing Customer Service 25 17 13
As % of all permanent jobs advertised in Ipswich 29.07% 8.29% 9.70%
As % of the Processes & Methodologies category 29.41% 9.94% 10.16%
Number of salaries quoted 22 17 12
10th Percentile £25,500 £24,000 -
25th Percentile £25,625 £25,500 -
Median annual salary (50th Percentile) £29,500 £27,000 £25,000
Median % change year-on-year +9.26% +8.00% -27.27%
75th Percentile £41,062 £30,000 £31,500
90th Percentile £53,250 £57,500 -
Suffolk median annual salary £30,000 £26,000 £25,000
% change year-on-year +15.38% +4.00% -27.27%

All Process and Methodology Skills
Ipswich

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Ipswich.

Permanent vacancies with a requirement for process or methodology skills 85 171 128
As % of all permanent jobs advertised in Ipswich 98.84% 83.41% 95.52%
Number of salaries quoted 72 138 65
10th Percentile £25,625 £25,500 £25,000
25th Percentile £28,000 £29,750 £31,250
Median annual salary (50th Percentile) £47,500 £46,750 £52,500
Median % change year-on-year +1.60% -10.95% +16.67%
75th Percentile £57,500 £57,500 £70,600
90th Percentile £67,250 £73,250 £82,500
Suffolk median annual salary £66,100 £40,000 £38,625
% change year-on-year +65.25% +3.56% -11.21%

Customer Service
Job Vacancy Trend in Ipswich

Job postings citing Customer Service as a proportion of all IT jobs advertised in Ipswich.

Job vacancy trend for Customer Service in Ipswich

Customer Service
Salary Trend in Ipswich

3-month moving average salary quoted in jobs citing Customer Service in Ipswich.

Salary trend for Customer Service in Ipswich

Customer Service
Salary Histogram in Ipswich

Salary distribution for jobs citing Customer Service in Ipswich over the 6 months to 15 May 2025.

Salary histogram for Customer Service in Ipswich

Customer Service
Co-occurring Skills and Capabilities in Ipswich by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (16.00%) Microsoft Office
Business Applications
1 2 (8.00%) Infor M3
Cloud Services
1 22 (88.00%) Microsoft 365
2 3 (12.00%) Azure
Communications & Networking
1 4 (16.00%) Firewall
2 3 (12.00%) Wi-Fi
3 2 (8.00%) Intranet
4 1 (4.00%) DNS
4 1 (4.00%) LAN
4 1 (4.00%) SAN
4 1 (4.00%) WAN
General
1 22 (88.00%) Social Skills
2 11 (44.00%) Analytical Skills
3 2 (8.00%) Environmental Health
3 2 (8.00%) Local Government
3 2 (8.00%) Police
3 2 (8.00%) Public Sector
Job Titles
1 13 (52.00%) 1st Line Support
1 13 (52.00%) 1st Line Support Analyst
1 13 (52.00%) Analyst
1 13 (52.00%) Support Analyst
2 7 (28.00%) IT Support
3 5 (20.00%) 2nd Line Support
4 4 (16.00%) IT Manager
4 4 (16.00%) IT Support Manager
4 4 (16.00%) Support Manager
5 3 (12.00%) 1st/2nd Line Support
5 3 (12.00%) IT Analyst
5 3 (12.00%) IT Support Analyst
6 2 (8.00%) Senior
6 2 (8.00%) Support Officer
6 2 (8.00%) Systems Support
7 1 (4.00%) 3rd Line Engineer
7 1 (4.00%) 3rd Line Support
7 1 (4.00%) 3rd Line Support Engineer
7 1 (4.00%) Support Engineer
Miscellaneous
1 5 (20.00%) Driving Licence
2 3 (12.00%) Onboarding
3 2 (8.00%) Management Information System
Operating Systems
1 6 (24.00%) Windows
1 6 (24.00%) Windows Server
2 1 (4.00%) VMS
Processes & Methodologies
1 16 (64.00%) Problem-Solving
2 12 (48.00%) Service Delivery
3 10 (40.00%) Service Management
4 5 (20.00%) ITIL
5 4 (16.00%) Continuous Improvement
5 4 (16.00%) Infrastructure Management
5 4 (16.00%) IT Strategy
5 4 (16.00%) Performance Metrics
6 3 (12.00%) Client Onboarding
6 3 (12.00%) Cybersecurity
6 3 (12.00%) Remote Monitoring and Management
7 2 (8.00%) Case Management
7 2 (8.00%) Line Management
7 2 (8.00%) Migration
7 2 (8.00%) Performance Management
7 2 (8.00%) Project Management
8 1 (4.00%) Time Management
Qualifications
1 10 (40.00%) A+ Certification
1 10 (40.00%) Microsoft Certification
2 2 (8.00%) DBS Check
2 2 (8.00%) NVQ Level 4
System Software
1 16 (64.00%) Active Directory
2 6 (24.00%) Hyper-V
3 5 (20.00%) VMware Infrastructure
Vendors
1 23 (92.00%) Microsoft
2 5 (20.00%) VMware
3 2 (8.00%) Northgate