D365 service management, including developments, incidents, service requests and problem management Ensuring that services are delivered at an expected quality of service Proactively work on service improvements activities and process improvements related to defined scope to improve quality of the services within the scope. Master related technical support tools and drive their adoptions throughout, ADO, IT ticket management, Sprints More ❯
join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT … Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training IT teams. Track record of process optimisation and adaptability in fast-changing environments. If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges, this permanent More ❯
