16 of 16 Permanent ITIL Jobs in Kent

Experience with endpoint management solutions (SCCM, Intune, etc.) and monitoring tools (e.g., Nagios, Zabbix). Support & Process: Familiarity with ticketing systems (JIRA, ServiceNow, etc.) and knowledge of ITSM/ITIL practices for managing service requests and change management. Soft Skills: Excellent problem-solving, listening, and teamwork skills . The ability to multitask and work well under pressure. If you are More ❯

skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a More ❯

skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a More ❯

/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯

/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯

experience with hardware troubleshooting and maintenance. Experience with ITSM systems (e.g., Jira Service Management). Experience with Active Directory and user account management. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation). NVQ Level 3 or higher in IT, Computing, or a related field Experience in supporting Google Workspace desirable. Knowledge of endpoint management platforms. Basic scripting skills desirable. Familiarity More ❯

Minimum 2 years' experience in an IT security-related role ???. Experience with vulnerability management and reporting tools. Strong understanding of patch deployment solutions, including Microsoft Intune. Knowledge of ITIL support processes. Familiarity with Cyber Essentials or ISO 27001 assessments ??. Solid technical knowledge of IT infrastructure, networks, and operating systems. Good written and verbal communication skills to explain risks More ❯

to occasionally work outside normal hours for system updates or incident response * Full UK driving licence and access to a vehicle (due to office location) What would be desirable? * ITIL 4 Foundation Certification or familiarity with ITIL frameworks * CompTIA A+ or Network+ certification * Experience with cloud platforms such as AWS or Azure * Exposure to regulated environments or financial services industries … only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯

and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and … initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence … and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with More ❯

Level 3 or equivalent, ideally with or working towards a recognised IT qualification. Experience in IT service testing, validation or transition processes (desirable) Understanding of computers, infrastructure and the ITIL service lifecycle. Excellent attention to detail and ability to maintain quality standards under pressure. Confident communicator with good written and verbal skills. Knowledge of risk management and customer service techniques. More ❯

infrastructure Contribute to IT governance across technology, services, processes, and information security. Support audit and compliance activities, including Sarbanes-Oxley, PCI-DSS, ensuring adherence to IT controls Operate within ITIL frameworks, supporting change, incident, and problem management. Maintain up-to-date knowledge of infrastructure technologies and industry trends. Profile Skills & Experience Essential: (The text in bold is essential for this … Backup Management Active Directory (Group Policy, DNS, DHCP, Hardening) \ Azure Entra AD Windows/SQL clustering with exposure to Always On configuration Strong documentation and communication skills Understanding of ITIL processes and service management Desirable: Veeam backup solutions Hyper Converged Infrastructure (VxRail, NSX, Aria Operations for Networks \ Logs) Azure administration (servers, storage, networking, Intune) Linux Administration Monitoring tools (e.g., PRTG More ❯

external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills … Microsoft Intune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary More ❯

structured approach to troubleshooting and escalation management. Excellent communicator with strong stakeholder management skills. Experience working to SLAs, KPIs, and driving service improvements. Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential. Technical Toolkit Microsoft: Windows OS, Office 365, Active Directory, Server OS, VMware/Hyper-V. Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers … switches, firewalls (WatchGuard ideal). Cloud & Cybersecurity: backup, antivirus, email security solutions. Strong understanding of ITIL principles and service management tools. Why Join? You will be joining a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity to combine hands-on technical depth with leadership responsibility shaping how the service More ❯

structured approach to troubleshooting and escalation management. Excellent communicator with strong stakeholder management skills. Experience working to SLAs, KPIs, and driving service improvements. Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential. Technical Toolkit Microsoft: Windows OS, Office 365, Active Directory, Server OS, VMware/Hyper-V. Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers … switches, firewalls (WatchGuard ideal). Cloud & Cybersecurity: backup, antivirus, email security solutions. Strong understanding of ITIL principles and service management tools. Why Join? You will be joining a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity to combine hands-on technical depth with leadership responsibility shaping how the service More ❯

updated and maintained. Please see attached job description for further information. Person Specification Education and Training Essential Computer or related science degree or equivalent proven experience. IT Infrastructure Library (ITIL) Foundation Level Microsoft Certified Solutions Expert (MSCE) VMware Certified Professional 6.5 and above. Evidence of continuing professional development Desirable IT Infrastructure Library (ITIL) Expert Level Project management qualification Microsoft Certified More ❯

of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Budgetary management and reporting Vendor … integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Information Systems … or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the More ❯