16 of 16 DemandTrendPermanent ITIL Jobs in Kent

experience. 3-5 years' hands-on experience in Microsoft 365 and Azure administration. Strong understanding of Active Directory, Azure AD/EntraID, and identity/access management. Experience in ITIL-based change and incident management processes. Skills & Certifications: M365 - MS-900 (Fundamentals) & MS-102 (Expert) Azure - AZ-900 (Fundamentals) & AZ-104 (Administrator Associate) Proficiency with ITSM tools such as ServiceNow. More ❯

cloud (Azure) environments. Act as escalation point for 2nd/3rd line incidents and out-of-hours support. Collaborate globally with internal teams and external vendors. Ensure compliance with ITIL, SOX, and audit requirements. Drive DR testing, risk mitigation, and continuous improvement initiatives. Contribute to infrastructure design, documentation, and governance. What You'll Bring Essential Skills & Experience: Proven leadership of More ❯

or senior IT infrastructure roles? Expertise in Windows Server (2012–2025), Microsoft 365, Azure AD? Knowledge of Cisco Meraki, Hyper-V, networking protocols? Strong problem-solving and communication skills? ITIL experience preferred Benefits Career development & trainingMedicash health planPension schemeGenerous holiday allowanceEmployee discounts & referral bonuses The client is looking to fill this opportunity immediately, so please apply ASAP or feel free More ❯

Document solutions and improve infrastructure processes* Mentor 1st/2nd line support staff What You Bring * 5+ years in a 3rd line or senior infrastructure support role* Familiarity with ITIL frameworks and best practices* Proven ability to manage and support complex technical environments Preferred Technical Skills: * Windows Server (2012-2025)* Microsoft 365 administration (SharePoint, Exchange Online, Azure)* Active Directory & Azure More ❯

Amazon Web Services), with experience integrating them into hybrid cloud models. Strong vendor management skills and a history of productive, strategic relationships with infrastructure and platform vendors. Familiarity with ITIL, DevOps practices, and infrastructure-as-code principles is a plus. Excellent communication and stakeholder management skills, with the ability to bridge technical and commercial discussions. Two stage interview process to More ❯

support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience Degree in IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension More ❯

support (essential) · Strong communication and customer service skills · Basic scripting knowledge (Python, PowerShell, JavaScript) · Familiarity with IT support tools and processes · Calm under pressure and good at problem-solving · ITIL Foundation (preferred) Qualifications & Experience · Degree in IT/Computer Science or equivalent (preferred) · 2 years in application support or customer service (preferred) · Junior developer experience a bonus Benefits · Company pension More ❯

and stakeholder engagement ability. Knowledge of testing procedures and change management preferred. A solutions-focused mindset with the ability to break down silos and influence shared goals. Preferred Qualifications ITIL Foundation v3/v4 certification Who You Are Organised, proactive, and self-motivated. Thrive under pressure and capable of juggling multiple tasks. Curious, collaborative, and always looking for smarter ways More ❯

description for further information. Person Specification Education and Training Computer or related science degree or equivalent proven experience in ICT Networks. Evidence of continuing professional development IT Infrastructure Library (ITIL) v4 Foundation CompTIA Network+/Security+ IT Infrastructure Library (ITIL) v4 Expert Level Cisco CCNP Enterprise Certification AZ-700 (Designing and Implementing Microsoft Azure Networking Solutions) CISSP or CompTIA CySA+ More ❯

members. What you'll be doing Delegate tasks and monitor the IT team's performance, providing coaching, support, and regular appraisals to drive improvement. Ensure all work aligns with ITIL standards and conduct regular IT audits in collaboration with Risk and Compliance. Lead risk assessments and implement risk control strategies to strengthen IT operations. Organise training and development sessions to More ❯

Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM principles Support the Audits and Sarbanes Oxley ensuring systems are compliant and follow documented IT Controls Forward thinking … or more specific skill in the following areas: Exchange Citrix XenDesktop Commvault backup, or Veeam Ivanti Patch management Rapid 7 Experience of architecture/design principles An understanding of ITIL processes, including change and incident management Troubleshooting and analysis skills An understanding of networking essentials O365 configuration and support, including Exchange and Teams Experience in a technical support role within More ❯

and Azure AD. Strong networking knowledge including TCP/IP, DNS, DHCP, VPNs, VLANs. Experience with Cisco Meraki (switching, firewalls, wireless). Knowledge of Hyper-V virtualisation. Familiarity with ITIL frameworks. Excellent troubleshooting skills and a proactive, solution-focused approach. Strong communication skills with the ability to mentor and collaborate. A full UK driving licence and willingness to travel to … for this vacancy only. KEY SKILLS - IT Infrastructure, 3rd Line Support, Networking, Windows Server, Active Directory, Microsoft 365, Azure, Hyper-V, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, ITIL, Project Delivery, Mentoring, Technical Support. More ❯

and Azure AD. Strong networking knowledge including TCP/IP, DNS, DHCP, VPNs, VLANs. Experience with Cisco Meraki (switching, firewalls, wireless). Knowledge of Hyper-V virtualisation. Familiarity with ITIL frameworks. Excellent troubleshooting skills and a proactive, solution-focused approach. Strong communication skills with the ability to mentor and collaborate. A full UK driving licence and willingness to travel to … for this vacancy only. KEY SKILLS - IT Infrastructure, 3rd Line Support, Networking, Windows Server, Active Directory, Microsoft 365, Azure, Hyper-V, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, ITIL, Project Delivery, Mentoring, Technical Support. More ❯

in partnership with the first line support helpdesk to ensure issues are logged correctly, efficiently and delivered to a timely resolution. Supporting all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. What's … Windows Server and SQL Database environment is essential. Proven experience working in an IT application support environment providing support and problem analysis/resolution is essential. Working knowledge of ITIL best practice framework is desirable. Experience working within a regulated and controlled IT environment, adhering to compliance and security standards is desirable. Next steps: If this sounds like you, please More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office-based colleagues More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯