7 of 7 Permanent SLA Jobs in Kent

Sagas strategic initiatives. Creating and maintaining technical and process documentation. Taking support requests on the phone & through webchat. Managing my own queue of work in Service Now within the SLA requirements. Maintaining a reasonable CSAT rate and providing an exceptional level of customer service. Monitoring and managing a shared mailbox. Managing my own workload and using my initiative to complete More ❯

most of their sites Get hands-on with populating content, testing and QA on client websites Build great relationships with clients and provide outstanding client support to the company SLA Assist the internal team with basic hardware/software setup where required Follow company policies on data protection and security (including GDPR compliance) Contribute ideas, feedback and enthusiasm to help More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

Job summary The Information Communication Technology Department has a vacancy for an ICT Service Desk Analyst. Service Desk Analysts provide a range of ICT customer care tasks supporting and co-ordinating the Trust and wider customers with any ICT related More ❯

year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key More ❯

you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed services solutions, ensuring SLA targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building … and communication skills will support the service desk team in delivering outstanding support to end-users. You will maintain contractual service desk requirements, respond to calls and tickets within SLA, and provide regular updates to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities They’re Looking For: A More ❯

an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources—maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a … target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting More ❯