6 of 6 Permanent SLA Jobs in Kent

at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLA's) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. More ❯

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when More ❯

third party IT vendors, including: Communicating and managing any adaptions or developments that are required to meet changing business needs Monitor performance against agreed SLA`s and implement any actions necessary Liaise with Business Management team to identify potential areas of process improvement using available technology Assign and manage access More ❯

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when More ❯

as suspected account compromise, unusual online activity, or potential malware infections. Ensure the effective logging, categorisation, prioritisation and escalation of all service requests within SLA Support the Service Desk Team to ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Ensure that all More ❯

and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training. Full responsibility for leading projects through to completion, setting SLA’s, ensuring they are met. Full responsibility for managing technology and other 3rd party partners. Have ownership of departmental budgets. Advanced Excel with some knowledge More ❯