4 of 4 Permanent SLA Jobs in Kent

Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk ...

allocation, spend tracking, and cost efficiency across regional and site operations. Oversee service performance through KPIs, scorecards, dashboards, and measurable outcomes focused on reliability, SLA performance, resolution times, site health, user satisfaction, and recurring issue reduction. Act as the senior escalation point for critical site IT incidents, cross-regional service ...

Assurance function meeting the needs of Digital Service Users and Digital Services Analysts in line with provisions of the Digital Services Service Level Agreement (SLA). The post holder will provide day-to-day administrative support for the management of the Trust's digital assets and software licences. Working within ...

/09/2026 The Service Delivery Manager (SDM) is responsible for delivering Technology services to a specific internal business unit customer; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. The SDM will strive … positively reflected with the appropriate attention to stakeholder viewpoints. Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLA’s are reported, achieved and customer expectations are met (or exceeded) at all times. Specifically including management of more proactive, quality related activities in addition ...