8 of 8 Permanent SLA Jobs in Kent

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

team member feels valued. Role & Responsibilities The role is primarily, but not limited to, the following activities: Providing exceptional customer service Working to client SLA's and team KPI's with support of Service Manager and Contracts Managers Working closely with the Service Manager to mentor and coach other team ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

connectivity issues. You’ll manage support tickets from initial logging through to resolution or escalation, ensuring high levels of customer satisfaction and adherence to SLA targets. Key Responsibilities Manage and resolve support tickets via phone, email, and remote tools Perform first-line diagnostics on network and connectivity issues Escalate complex ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00with a one-hour ...

workshop operations, ensuring timely, high-quality repairs of all incoming devices. Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times. Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions. Implement and refine best practices ...

environments specific to your role. Act as a point of contact for all customer queries and escalations. Monitor calls to ensure all contractual SLA’s are met. Liaise with internal teams to ensure productivity to achieve said SLA’s. Develop good working relationships with internal teams. Escalate any concerns regarding ...

maintain optimal stock levels Reporting & Workshop Liaison Use advanced Excel to consolidate repair, inventory, and shipping data Produce weekly Turnaround Time (TAT) and SLA compliance reports Act as a link between the workshop and customers, translating technical issues into clear communications Skills & Experience Required Strong Excel skills, including VLOOKUPs, Pivot … with the ability to manage multiple priorities Key Measures of Success High parts availability, minimising repair delays Consistent, accurate, and timely reporting 95%+ SLA compliance across repairs and shipments Positive customer feedback and strong account retention Blue Arrow is proud to be a Disability Confident Employer and is committed ...